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Incident Problem Manager Jobs in Raleigh, NC (NOW HIRING)

SAS

Manager, Managed Cloud Operations

Cary, NC

Manager, Managed Cloud Operations- Hybrid, Cary, NC We're a leader in data and AI. Through our ... Drive consistent execution of ITSM processes, including incident, problem, change, escalation, and ...

SAS

Manager, Managed Cloud Operations

Cary, NC · On-site

Manager, Managed Cloud Operations- Hybrid, Cary, NC We're a leader in data and AI. Through our ... Drive consistent execution of ITSM processes, including incident, problem, change, escalation, and ...

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Incident Problem Manager information

See Raleigh, NC salary details

$35.5K

$158.8K

$188.1K

How much do incident problem manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for incident problem manager in Raleigh, NC is $158,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $187,600.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Raleigh, NC? For Incident Problem Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Raleigh, NC look for? The top searched job categories for Incident Problem Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Incident Problem Manager jobs? Cities near Raleigh, NC with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $158,842 per year, or $76.4 per hour.

AIX Senior System Admin - Infrastructure Platforms (Remote)

First-Citizens Bank & Trust Company

Raleigh, NC • On-site

$83K - $113K/yr

Other

Posted 3 days ago

New

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

109th of 171 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
We are seeking a highly experienced Senior AIX Systems Administrator to join our Platform Computing Operations team supporting critical banking platforms. This role is responsible for the administration, maintenance, security, performance, and availability of IBM Power Systems and AIX environments that support mission-critical financial applications. The ideal candidate will possess extensive hands-on experience across all facets of AIX administration, IBM Power hardware management, virtualization technologies, disaster recovery, automation, and regulatory compliance requirements within highly regulated industries such as banking and financial services.
This position participates in an on-call rotation and must be available to provide 24x7 operational support for production incidents, maintenance events, and critical business initiatives.
Responsibilities
AIX System Administration
  • Administer, configure, maintain, and troubleshoot IBM AIX operating systems across production, development, testing, and disaster recovery environments.
  • Perform installation, upgrades, patching, and lifecycle management of AIX systems.
  • Monitor system performance and capacity, proactively identifying and resolving infrastructure issues.
  • Manage file systems, storage allocation, volume groups, logical volumes, and system resources.
  • Perform performance tuning and optimization of AIX operating environments.

IBM Power Systems Administration
  • Manage IBM Power servers, including Power9, Power10, and future platforms.
  • Administer Hardware Management Consoles (HMCs), firmware upgrades, and hardware maintenance activities.
  • Configure and support LPARs, virtual I/O servers (VIOS), shared processor pools, and virtualization technologies.
  • Coordinate hardware refreshes, migrations, and capacity planning activities.

Security, Risk & Compliance
  • Ensure system configurations comply with banking regulatory, audit, and cybersecurity requirements.
  • Support internal and external audits and remediation efforts.
  • Implement security hardening standards, vulnerability remediation, and patch management processes.
  • Maintain compliance with applicable frameworks and standards including:
    • FFIEC guidance
    • PCI-DSS
    • SOX controls
    • NIST standards
    • CIS Benchmarks
    • Enterprise Information Security policies

Disaster Recovery & Business Continuity
  • Support high-availability configurations and business continuity initiatives.
  • Participate in recovery exercises and document recovery procedures.

Automation & Operational Excellence
  • Develop and/or troubleshoot automation scripts using Shell, KornShell (ksh), Perl, Python, or equivalent tools.
  • Create and maintain technical documentation, runbooks, and operational procedures.

Incident & Problem Management
  • Serve as an escalation point for complex AIX and Power Systems issues.
  • Lead root cause analysis activities, including associated documentation, and implement corrective actions.
  • Partner with application, database, storage, network, and security teams to resolve infrastructure issues.

On-Call Support
  • Participate in a rotating 24x7 on-call support schedule.
  • Respond to critical production incidents during evenings, weekends, and holidays as required.
  • Support planned maintenance activities outside normal business hours.

Change Management
  • Participate in change management processes and meetings
  • Coordinate maintenance outages with application teams
  • Execute platform upgrades and lifecycle management
  • Package and deploy third party software
  • Plan and execute system and platform migrations

Governance, Standards & Compliance
  • Conduct IAM reviews and manage deviations
  • Perform audit issue remediation management
  • Conduct baseline reviews and ongoing maintenance


Qualifications
Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer
Preferred Qualifications:
  • 10+ years of enterprise-level AIX administration experience supporting mission-critical environments.
  • 10+ years of hands-on experience supporting IBM Power Systems hardware platforms.
  • Expert-level knowledge of:
    • IBM AIX 7.x
    • IBM Power Systems (Power9, Power10)
    • Hardware Management Console (HMC)
    • Virtual I/O Server (VIOS)
    • PowerVM Virtualization
    • Logical Partitioning (LPAR)
    • Network Installation Manager (NIM)
  • Advanced experience with:
    • SAN storage and multipathing
    • TCP/IP networking, DNS, LDAP, SSH, and NTP
    • Backup, recovery, and disaster recovery solutions
    • Performance monitoring, tuning, and capacity management
  • Strong Unix Shell Scripting expertise (ksh, bash, and sh) with the ability to develop, maintain, and troubleshoot complex automation scripts supporting enterprise operational processes, system administration, monitoring, reporting, and application support functions.
  • Demonstrated experience developing and maintaining Ansible playbooks, roles, inventories, and automation workflows to support server provisioning, configuration management, patch deployment, compliance remediation, and operational standardization across AIX environments.
  • Experience supporting systems within highly regulated industries, preferably banking or financial services.
  • Working knowledge of regulatory and compliance requirements, including:
    • FFIEC
    • PCI-DSS
    • SOX
    • NIST Security Framework
    • CIS Benchmarks
  • Experience supporting high-availability and disaster recovery configurations.
  • Strong troubleshooting, root cause analysis, and problem-solving skills.
  • Excellent verbal and written communication skills with the ability to interact effectively with auditors, vendors, application teams, and senior leadership.

Preferred Areas of Experience:
  • Experience supporting banking core applications and payment platforms.
  • Experience with Ansible, Terraform, or other automation platforms.
  • Experience with enterprise monitoring solutions.
  • Familiarity with Red Hat Linux administration.

Key Competencies:
  • Ownership and accountability
  • Strong analytical and problem-solving skills
  • Attention to detail
  • Risk awareness and security mindset
  • Customer service orientation
  • Ability to perform effectively under pressure
  • Strong collaboration and leadership skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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