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Incident Problem Manager Jobs in Raleigh, NC (NOW HIRING)

Itron, Inc.

L3 Application Support Engineer

Raleigh, NC · On-site

Familiarity with incident, problem, and change management processes * Demonstrated ability to proactively identify opportunities for process improvement and innovation * Comfort working in hybrid or ...

Itron, Inc.

L3 Application Support Engineer

Raleigh, NC · Hybrid

Familiarity with incident, problem, and change management processes * Demonstrated ability to proactively identify opportunities for process improvement and innovation * Comfort working in hybrid or ...

Itron, Inc.

L3 Application Support Engineer

Raleigh, NC · Hybrid

Familiarity with incident, problem, and change management processes * Demonstrated ability to proactively identify opportunities for process improvement and innovation * Comfort working in hybrid or ...

Itron, Inc

L3 Application Support Engineer

Raleigh, NC · Hybrid

Familiarity with incident, problem, and change management processes * Demonstrated ability to proactively identify opportunities for process improvement and innovation * Comfort working in hybrid or ...

Advance Auto Parts, Inc.

VP, IT Operations

Raleigh, NC · On-site

Service Delivery & IT Service Management Oversee ITIL-aligned processes (incident, problem, change, service request management), SLA/KPI adherence, and continuous improvement to deliver exceptional ...

Advance Auto Parts

VP, IT Operations

Raleigh, NC · Hybrid

Service Delivery & IT Service Management Oversee ITIL-aligned processes (incident, problem, change, service request management), SLA/KPI adherence, and continuous improvement to deliver exceptional ...

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Incident Problem Manager information

See Raleigh, NC salary details

$35.5K

$158.8K

$188.1K

How much do incident problem manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for incident problem manager in Raleigh, NC is $158,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $187,600.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Raleigh, NC? For Incident Problem Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Raleigh, NC look for? The top searched job categories for Incident Problem Manager jobs in Raleigh, NC are:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 72% In-person, and 28% Remote job distribution, with an average salary of $158,842 per year, or $76.4 per hour.
P729408 Sr. Network Engineer

P729408 Sr. Network Engineer

Advance Auto Parts, Inc.

Raleigh, NC • On-site

$101K - $138K/yr

Full-time

Posted 19 days ago

Job description

Job Description
Job Description:
The Network Engineer III manages the purchase, installation, and support of network communications, including LAN/WAN systems. The Engineer is responsible for evaluating current systems and works on complex problems where analysis of situation requires in-depth evaluation of various factors. The Engineer plans large-scale systems projects through vendor comparison and cost studies; using expert knowledge of LAN/WAN systems, networks, and applications. The Engineer operates under general direction and provides work leadership and training to less experienced network engineers.
This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in Raleigh, North Carolina (North Hills)
Desired Skills
  • Solid communication skills. The ability to translate end-user concerns to technical needs for communication within team or with other IT teams.
  • Good collaboration skills, within team and with others. The engineer must have the ability to work with others in a collaborative way, sharing his/her ideas/opinions.
  • Experience managing the Akamai content delivery and web application firewall platform.
  • Knowledge of IP address management, including management of IP address blocks and DHCP.
  • Experience with the creation and maintenance of DNS records and DNS zones.
  • Knowledge of DNSSEC and secure zone transfers.
  • Knowledge of modern cloud technology components and deployment patterns.
  • Understanding of and experience with Palo Alto firewalls and the Panorama or Strata Cloud Manager management platforms.
  • Knowledge of public key infrastructure (PKI) and certificate lifecycle management.
  • Solid understanding of firewalls, VPNs, IDS/IPS, and security event analysis.
  • Proficient in the configuration, implementation and troubleshooting of Network Access Control Lists, Network IPS Filtering Policies, Internet Access Web-Filtering Policies, Network Access Endpoint Posture and Profile Policies, VPN Client and Point-to-Point technologies, and Network Authentication Services (AAA).
  • The ability to understand IPv4 networks and subnet masks and calculate CIDR boundaries.
  • Understanding of Cisco Routing and Switching including VLANs, Ethernet, WANs, LANs, Spanning Tree, Port Channels, and industry best practices
  • Familiar with different desktop operating systems and tools used by an IT professional.
  • Ability to effectively use Network Monitoring tools to isolate and diagnose problems proactively.
  • Ability to use industry standard tools and learn Advance Auto Parts specific tools to understand and diagnose issues with the network.
  • Ability to understand the 7 layers of the OSI network model.
  • Able to identify and document the root cause of network issues and outages, as well as recommended after-action changes to prevent further recurrence.
  • Able to open a support case and work with vendor TAC services to resolve open issues.
  • Can work independently on multiple projects or tasks.

Primary Responsibilities
  • Acts as a subject matter expert (SME) for security tools, applications and processes, including, but not limited to, Akamai, DNS, DHCP, Palo Alto firewalls, AppViewX, Cisco ISE, and Palo Alto's Prisma platform with primary responsibility with Akamai and DNS and DHCP.
  • Configure and manage Akamai services, including Content Delivery Network (CDN), Web Application Firewall (WAF), and DNS.
  • Optimize Akamai settings for performance, security, and cost-effectiveness.
  • Implement Akamai caching strategies and rules to improve website performance and reduce server load.
  • Monitor the performance and health of DNS and DHCP services, addressing issues promptly
  • Generate regular reports on DNS and IP address utilization
  • Assist in auditing DNS and IPAM configurations to identify and mitigate risks
  • Provide technical support and troubleshooting for DNS, DHCP, and IPAM-related issues
  • Identify and resolve security issues across the on-premise and cloud infrastructure.
  • Collaborate with Product Managers, Platform Leads, and Information Security teams, to design and implement cloud security solutions. Collaborating with IT and development teams to ensure cloud solutions are securely integrated with existing software and infrastructure
  • Work closely with functional area architects, engineering, and security specialists throughout the company to ensure adequate security solutions and controls are in place throughout all IT systems, cloud systems and platforms to mitigate identified risks sufficiently, and to meet business objectives and regulatory requirements
  • Regular network service and infrastructure lifecycle maintenance planning and activities.
  • Communication with incident manager or problem manager for major incidents, including drafting and submitting IT Incident Reports.
  • Escalation of requests or tickets that are not resolved within existing processes.
  • Taking ownership of any P1 ticket with no immediate resolution defined.
  • Regular check-in on P1 and P2 priority tickets. Comfortable with recognizing and reprioritizing up or down based on defined prioritization guidelines.
  • Diagnose and troubleshoot Infrastructure issues (WAF, Network Firewall, IPS/IDS, Network Access Control technologies, VPN, and AAA Services) quickly and efficiently.
  • Configuration and management of Akamai Web Application Firewalls, Palo Alto Firewalls, Network Access Control technologies, VPN, and AAA Services.
  • Ongoing support process development and improvement.
  • Engagement with vendors for system operation, detailed design, and best practices evaluation regarding project initiatives and escalated incidents or problems.
  • Develop and maintain documentation and diagrams for security tools, system environments, and cloud operations.
  • Be available for after-hours support and participate in an on-call rotation.

#LI-CM1
Applicants must be legally authorized to work in the United States for ANY employer. This position is ineligible for employment visa sponsorship. This includes initial or change of employer filings of any kind, including but not limited to H-1B, TN, or E-3.
Benefits Summary:
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefits
Company Overview:
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. Advance operates 4,500+ stores and distribution centers in the United States, Puerto Rico, and the U.S. Virgin Islands. The Company also serves independently owned CarQuest branded stores across these locations in addition to Mexico and various Caribbean Islands. When you join our team, you become one of 60,000 knowledgeable and experienced Team Members who are committed to providing outstanding customer service to our customers, communities, and each other every day.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.
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https://jobs.advanceautoparts.com/us/en/disclosures
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About Advance Auto Parts

Sourced by ZipRecruiter

At Advance Auto Parts we have a passion for YES. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

Industry

Motor vehicle and motor vehicle parts wholesalers, retail, internet and it and elementary and secondary schools

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

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