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Incident Problem Manager Jobs in Raleigh, NC (NOW HIRING)

Stefanini Group

IT Infrastructure Specialist

Wendell, NC · On-site

$50 - $52/hr

Experience with ITIL-based processes, especially Incident, Problem, and Change Management. * Familiarity with infrastructure governance and standardization in global organizations. * Understanding of ...

Fujifilm

QC LIMS Developer

Research Triangle Park, NC · On-site

Provide application support, incident/problem management, and root-cause analysis; monitor job/integration health and performance. * Manage environments and releases (dev/test/qual/prod), versioning ...

Fujifilm

QC LIMS Developer

Durham, NC · On-site

Provide application support, incident/problem management, and root-cause analysis; monitor job/integration health and performance. * Manage environments and releases (dev/test/qual/prod), versioning ...

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

Implement ITIL best practices for incident, problem, and change management. * Monitor and improve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Team Leadership & Training:

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Raleigh, NC

Incident Problem Manager information

See Raleigh, NC salary details

$35.5K

$158.8K

$188.1K

How much do incident problem manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for incident problem manager in Raleigh, NC is $158,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $187,600.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Raleigh, NC?

For Incident Problem Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Raleigh, NC look for?

The top searched job categories for Incident Problem Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Incident Problem Manager jobs?

Cities near Raleigh, NC with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $158,842 per year, or $76.4 per hour.

IT Infrastructure Specialist

Stefanini Group

Wendell, NC • On-site

$50 - $52/hr

Contractor

Re-posted 18 days ago

Job description

Details:
Stefanini Group is hiring!
Stefanini is looking for IT Infrastructure Specialist in Wendell, NC, (Onsite)
For quick Apply, please reach out to Utkarsh Singh - call: 2482133604 / email: UtkarshKumar.Singh@Stefanini.com
The IT Infrastructure Specialist is responsible for coordinating, governing, and advancing infrastructure services that support business operations across multiple sites, with a strong focus on WAN, LAN, server infrastructure, factory/OT connectivity, cybersecurity compliance, and major incident management. This role serves as the primary liaison between the business, internal IT teams, and managed service providers to ensure infrastructure solutions are reliable, scalable, secure, and aligned with both global standards and regional/site needs.
The position is intended to facilitate infrastructure demands, manage local infrastructure, coordinate service providers, validate technical solutions, support critical issue resolution, and ensure the IT landscape can support business growth, factory operations, and new site expansions. Similar infrastructure and vendor-facing roles commonly focus on coordinating technical services, driving standards, supporting design reviews, managing vendor performance, and ensuring operational continuity.
Responsibilities:
  • Own and coordinate all WAN-related infrastructure requests, including circuit ordering, upgrades, and service changes.
  • Lead regular operational touchpoints with WAN providers to review delivery status, service quality, and upcoming business needs.
  • Perform bandwidth and capacity planning to support business growth, production demands, and new site launches.
  • Coordinate major LAN-related requests such as new site deployments, VLAN additions, network expansions, and significant infrastructure changes.
  • Manage local networks
  • Ensure infrastructure changes are properly documented, approved, communicated, and aligned with governance processes.
  • Support infrastructure readiness for business expansion, factory changes, and new operational requirements.
  • Support factory-focused infrastructure architecture, including alignment between enterprise IT and OT/manufacturing environments.
  • Review proposed infrastructure solutions and validate that designs support reliability, scalability, cybersecurity, and business continuity.
  • Identify infrastructure risks, technical gaps, and non-standard designs; escalate where needed and recommend mitigation plans.
  • Ensure global infrastructure governance is balanced appropriately with local, regional, and factory operational needs.
  • Coordinate ordering and infrastructure demand related to on-premises server environments, hybrid platforms, and cloud-hosted services.
  • Support planning and governance across on-prem, hybrid, and cloud infrastructure landscapes.
  • Ensure infrastructure architecture and service delivery comply with cybersecurity requirements, internal controls, and company standards.
  • Partner with cybersecurity teams to identify, assess, and address infrastructure-related risks.
  • Promote secure and resilient infrastructure practices across factory, office, and multi-site environments.
  • Act as an infrastructure escalation point during major incidents, partnering with site teams, service providers, and technical stakeholders to accelerate recovery.
  • Identify recurring issues and work with vendors and internal teams to reduce incident frequency and improve service stability.
  • Translate technical issues, risks, and recommendations into clear business-impact language for non-technical audiences.
  • Support execution of global IT strategy while balancing local operational and factory needs.
  • Contribute to continuous improvement in infrastructure processes, documentation, governance, and service transparency.

Job Requirements
Details:
Required Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
  • 6-8+ years of experience in IT infrastructure, preferably in complex, multi-site enterprise environments.
  • Strong experience working in vendor-managed IT service environments.
  • Strong foundation in WAN, LAN, networking, and infrastructure service delivery.
  • Experience supporting multiple locations, growing businesses, and/or new site deployments.
  • Exposure to factory or manufacturing environments, including awareness of OT/production-critical infrastructure needs.
  • Experience coordinating or supporting major incidents, problem management, and escalations.
  • Strong communication skills with both technical and non-technical stakeholders.
  • Strong negotiation, coordination, and vendor management skills.

Preferred Qualifications:
  • Experience with ITIL-based processes, especially Incident, Problem, and Change Management.
  • Familiarity with infrastructure governance and standardization in global organizations.
  • Understanding of OT/IT integration, network segmentation, and production-critical environments.
  • Experience with server management, data center operations, or hybrid/cloud hosting models.
  • Exposure to service management metrics, including SLAs, OLAs, KPIs, MTTR, and RCA tracking.

Certifications such as:
  • Cisco CCNA, CCNP, CCIE
  • ITIL Foundation or higher
  • Cloud foundation certifications (AWS, Azure, or GCP)
  • Infrastructure, networking, or service management certifications.

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
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Pay Range:
$ 50.00 - $ 52.00

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