ZipRecruiter

Log In

1

Incident Problem Manager Jobs in Raleigh, NC (NOW HIRING)

Judge Group, Inc.

Technician-NOC (Net) - II

Cary, NC

$45 - $55/hr

Familiarity with ITIL processes (incident, problem, change management) * Strong troubleshooting, communication, and customer-handling skills By providing your phone number, you consent to: (1) ...

New

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

... systems and incident/problem/change processes. * Excellent customer service mindset with strong verbal and written communication skills. * Ability to prioritize work, manage multiple issues ...

Spgi

Service Management Team Engineer

Raleigh, NC · On-site

ITIL or similar service management framework certification with demonstrated experience in incident, problem, and change management processes About S&P Global Market Intelligence At S&P Global Market ...

Siemens

IT Infrastructure Specialist

Wendell, NC · On-site

Major Incident, Problem & Escalation Management * Act as an infrastructure escalation point during major incidents, partnering with site teams, service providers, and technical stakeholders to ...

Advance Auto Parts

P729408 Sr. Network Engineer

Raleigh, NC · On-site

$101K - $138K/yr

Communication with incident manager or problem manager for major incidents, including drafting and submitting IT Incident Reports. * Escalation of requests or tickets that are not resolved within ...

next page

Showing results 1-20

People also search for

All JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Raleigh, NC

Incident Problem Manager information

See Raleigh, NC salary details

$35.5K

$158.8K

$188.1K

How much do incident problem manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for incident problem manager in Raleigh, NC is $158,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $187,600.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Raleigh, NC? For Incident Problem Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Raleigh, NC look for? The top searched job categories for Incident Problem Manager jobs in Raleigh, NC are:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 72% In-person, and 28% Remote job distribution, with an average salary of $158,842 per year, or $76.4 per hour.
Technician-NOC (Net) - II

Technician-NOC (Net) - II

Judge Group, Inc.

Cary, NC

$45 - $55/hr

Other

Posted 2 days ago

Job description

Location: Cary, NC
Salary: $45.00 USD Hourly - $55.00 USD Hourly
Description:
Job Title: NOC Technician
Location: Cary, NC (Hybrid)
About the Role
We're looking for a customer-focused Technical Support Engineer to help deliver reliable, high-quality network support experiences. In this role, you will troubleshoot complex network issues, support enterprise customers, and ensure system reliability while collaborating across teams to resolve incidents efficiently.
You will act as a key point of contact for customers, owning issues end-to-end and driving resolution with a strong sense of urgency and accountability.
What You'll Do
  • Provide technical support for network-related issues across routing, switching, and wireless environments
  • Troubleshoot and resolve incidents, ensuring timely resolution within SLA targets
  • Monitor and manage ticket queues, prioritizing and following up on open cases
  • Document issues, resolutions, and workflows in internal systems
  • Escalate complex issues to appropriate teams and coordinate resolution
  • Maintain and support customer network devices and infrastructure
  • Deliver excellent customer experience through clear communication and ownership
  • Mentor junior team members and contribute to knowledge sharing

Minimum Qualifications
  • Bachelor's degree or equivalent practical experience
  • 3-5 years of experience in technical support, networking, or service desk environments
  • Strong understanding of networking fundamentals (routing, switching, wireless)
  • Experience working with ticketing systems and incident management workflows
  • Ability to work in 24x7 support environments, including weekends/holidays
  • Fluent in English (written and verbal)
  • Eligible to obtain Government Confidential Security Clearance

Preferred Qualifications
  • Degree in Information Technology or related field
  • Certifications such as CCNA, JNCIA, or similar
  • Experience in telecom, service provider, or enterprise support environments
  • Familiarity with ITIL processes (incident, problem, change management)
  • Strong troubleshooting, communication, and customer-handling skills

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

Apply