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Service Desk Manager Jobs in Raleigh, NC (NOW HIRING)

US IT Solutions Inc

IT Service Desk lead

Durham, NC · On-site

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

Concord Hospitality

Front Desk Guest Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

Description Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards.

Concord Hospitality

Front Desk Guest Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

Description Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards.

WSP

Technology Manager, Intelligent Mobility

Raleigh, NC · On-site

$90 - $120/hr

Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice. * Establish and run delivery governance: integrated ...

Leader Communications Inc

Program Manager

Raleigh, NC · On-site

Position Summary The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$16.50 - $21.50/hr

Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is ... Establish healthy customer service at the front desk. Oversee and implement front desk goals

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$15 - $19.50/hr

Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is ... Establish healthy customer service at the front desk. Oversee and implement front desk goals

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$16.50 - $21.50/hr

Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is ... Establish healthy customer service at the front desk. Oversee and implement front desk goals

Concord Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

... Manager roles! Responsibilities: Provide the highest quality of service to the customer at all ... Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Raleigh, NC

Service Desk Manager information

See Raleigh, NC salary details

$35.5K

$91.9K

$152.6K

How much do service desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service desk manager in Raleigh, NC is $91,874.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $109,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Raleigh, NC? The most popular types of Service Desk jobs in Raleigh, NC are:
What are popular job titles related to Service Desk Manager jobs in Raleigh, NC? For Service Desk Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Raleigh, NC look for? The top searched job categories for Service Desk Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Desk Manager jobs? Cities near Raleigh, NC with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $91,874 per year, or $44.2 per hour.

Service Desk -Morrisville NC(onsite)

E-Solutions

Morrisville, NC • On-site

$19.25 - $26.25/hr

Other

Re-posted 19 days ago

Job description

Service Desk L1

Candidate must have Spanish speaking

Location: Morrisville NC (onsite)

Job Description:

To resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.

Key Responsibilities

- Provide level 1 remote desktop support to resolve tickets and handle hardware, software, and network issues via telephone/email/chat within agreed SLA. (25%)

- Adhere to quality standards (voice and accent, tech monitoring), regulatory requirements, and company policies. (20%)

- Ensure positive customer experience and CSAT through First Call Resolution, minimum Average Handling Time (AHT), reduced rejected resolutions and reopen cases. (20%)

- Maintain high login efficiency (availability) for customers. (15%)

- Update worklogs and follow shift/escalation processes to escalate complex problems to appropriate support specialists or 2nd/3rd level IT support staff. (10%)

- Work on value-added activities such as knowledge base updates and self-development.

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