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Service Desk Manager Jobs in Raleigh, NC (NOW HIRING)

Belk

Esthetician - Full Time

Durham, NC

... services relating to the care and treatment of hair, nails, and skin. This position reports to the Salon Manager or Desk Manager. This position is nonexempt. Employment Type: OTHER

ATIA Ltd

HR Manager - Internship

Chapel Hill, NC

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

krg technology inc

Voice Engineer 2

Cary, NC

The Voice operations engineer is an escalation point for NOC, Service Desk as well as PC techs ... Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Raleigh, NC

Service Desk Manager information

See Raleigh, NC salary details

$35.5K

$91.9K

$152.6K

How much do service desk manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for service desk manager in Raleigh, NC is $91,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $109,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Raleigh, NC? The most popular types of Service Desk jobs in Raleigh, NC are:
What are popular job titles related to Service Desk Manager jobs in Raleigh, NC? For Service Desk Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Raleigh, NC look for? The top searched job categories for Service Desk Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Desk Manager jobs? Cities near Raleigh, NC with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $91,880 per year, or $44.2 per hour.
Esthetician - Full Time

Esthetician - Full Time

Belk

Durham, NC

Full-time

Re-posted yesterday

Belk rating

5.1

Company rating: 5.1 out of 10

Based on 247 frontline employees who took The Breakroom Quiz

18th of 21 rated department stores

Job description

The Salon Technician is responsible for providing salon clientele with professional services relating to the care and treatment of hair, nails, and skin. This position reports to the Salon Manager or Desk Manager. This position is nonexempt.

Employment Type: OTHER

What Belk employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Belk

Sourced by ZipRecruiter

What started as two brothers in business has now grown into one big family of associates, customers and the communities we serve. Throughout the years, we've changed and grown in so many ways. We've added exciting products, changed the way we work and made it easier to shop with new technology and services. The future is bright as we continue to grow - and we can't wait!

Industry

Furniture and home furnishings stores

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1888

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