ZipRecruiter

Log In

1

Service Desk Associate Jobs in Raleigh, NC (NOW HIRING)

MassageLuXe (COGS)

Front Desk Associate

Apex, NC · On-site

$13 - $15/hr

Sell them all appropriate services - Utilize knowledge and give advice. * Sign them up as members - Provide the client with the program that is the best value for them. * Resolve all concerns with a ...

Concord Hospitality

Front Desk

Morrisville, NC · On-site

$13 - $16.75/hr

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the ... Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We ...

Concord Hospitality

Front Desk

Morrisville, NC · On-site

$13 - $16.75/hr

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the ... Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We ...

Concord Hospitality

Front Desk

Morrisville, NC · On-site

$13 - $16.75/hr

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the ... Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We ...

Concord Hospitality

Front Desk

Morrisville, NC · On-site

$13 - $16.75/hr

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the ... Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We ...

Drybar Shops

Front Desk/Bartender

Cary, NC · On-site

We are looking for a fantastic front desk associate to provide excellent customer service to our clients. Receptionist Benefits: * Competitive Pay with easily achievable bonus * Free monthly services

Drybar Shops

Front Desk/Bartender

Raleigh, NC · On-site

We are looking for a fantastic front desk associate to provide excellent customer service to our clients. Receptionist Benefits: * Competitive Pay with easily achievable bonus * Free monthly services

Drybar Shops

Front Desk/Bartender

Cary, NC · On-site

We are looking for a fantastic front desk associate to provide excellent customer service to our clients. Receptionist Benefits: * Competitive Pay with easily achievable bonus * Free monthly services

Drybar Shops

Front Desk/Bartender

Raleigh, NC · On-site

We are looking for a fantastic front desk associate to provide excellent customer service to our clients. Receptionist Benefits: * Competitive Pay with easily achievable bonus * Free monthly services

Gold's Gym

Front Desk Sales Associate

Chapel Hill, NC · On-site

$12 - $14/hr

Position: Front Desk Sales Associate Overview The Front Desk Associate will greet and direct ... Qualifications • High school diploma or equivalent required. • Excellent customer service ...

previous pagenext page

Showing results 21-40

All JobsService Desk Associate JobsService Desk Associate Jobs in Raleigh, NC

Service Desk Associate information

See Raleigh, NC salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk associate in Raleigh, NC is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Raleigh, NC?

The most popular types of Service Desk jobs in Raleigh, NC are:

What are popular job titles related to Service Desk Associate jobs in Raleigh, NC?

For Service Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Raleigh, NC look for?

The top searched job categories for Service Desk Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Desk Associate jobs?

Cities near Raleigh, NC with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,983 per year, or $19.7 per hour.

Associate Technician, Service Desk RALEIGH, North Carolina

Martin Marietta Materials

Raleigh, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Martin Marietta Materials rating

7.0

Company rating: 7.0 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

394th of 545 rated manufacturers

Job description

Description

As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.

Responsibilities:

  • Maintain proper change management and HRIS configurations and procedures documentation.  Respond promptly to incoming calls and self-service tickets 
  • Work both break and fix tickets while helping with project work as needed
  • Help troubleshoot customer inquiries from start to finish
  • Gather information including who is affected, what the deviation is, when it last worked correctly, and how to get in contact with the appropriate people to follow up

Qualifications:

  • Preferred Helpdesk experience
  • Strong written and verbal interpersonal skills
  • Primary understanding of Windows, hardware and network troubleshooting
  • Ability to break down processes and provide clear guidance
  • Excellent search capabilities 

Preference:  

  • Familiarity with Citrix hosted applications and Active Directory
  • Familiarity ServiceNow or other ITSM application

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials - including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.
At Martin Marietta, we strive to work with the best and the brightest - those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

In return, we offer a highly competitive benefits package, including: 

  • Medical
  • Prescription Drug
  • Dental
  • Vision
  • Health Care Reimbursement Account
  • Dependent Care Reimbursement Account
  • Wellness Programs
  • Employee Assistance Plan
  • Paid Holidays and Vacation
  • 401(k) with Company matching
  • Pension
  • Salary Continuation - Short-Term Disability
  • Long-Term Disability Options
  • Employee Life Insurance
  • Spouse & Dependent Life Insurance
  • Business Travel Accident Insurance
  • Direct Deposit Payroll
  • Educational/Tuition Assistance Plan
  • College Scholarship Program - for dependent children
  • Matching Gift Program
  • New Auto Purchase Discount Plans

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

What Martin Marietta Materials employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Martin Marietta logo

About Martin Marietta

Sourced by ZipRecruiter

Martin Marietta is an American-based company and a leading supplier of building materials - including aggregates, cement, ready mixed concrete and asphalt.

Industry

Coal, metals and minerals mining

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

Year founded

1994

View All Martin Marietta Jobs

Apply