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Service Desk Associate Jobs in Raleigh, NC (NOW HIRING)

Aamp Ventures Llc

Front Desk Sales

Apex, NC · On-site

$10/hr

About the Position The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: · ...

Aamp Ventures Llc

Front Desk Sales

Apex, NC · On-site

$10/hr

About the Position The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: · ...

Scenthound

Front Desk- Sales Associate

Apex, NC · On-site

$15 - $18/hr

Complimentary service membership About the Position: The Front Desk- Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...

Scenthound Apex, NC

Front Desk Sales Associate

Apex, NC · On-site

$10.25 - $12.75/hr

Competitive hourly base pay, plus tips; sales bonuses Merit-based pay increases Complimentary service membership About the Position: The Front Desk- Sales Associate is a key position at Scenthound ...

Scenthound

Front Desk- Sales Associate

Apex, NC · On-site

$15 - $18/hr

Complimentary service membership About the Position: The Front Desk- Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...

Scenthound Apex, NC

Front Desk- Sales Associate

Apex, NC · On-site

$15 - $18/hr

Complimentary service membership About the Position: The Front Desk- Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...

RS Eye Care

Medical Front Desk Associate

Holly Springs, NC · On-site

$12 - $15.50/hr

Join Our Visionary Team as a Front Desk Medical Associate Position Summary We are seeking an ... Check patients in and out efficiently while maintaining excellent customer service. * Schedule ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Associate of Science in Information Technology / Computer Science or equivalent combination of ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Associate of Science in Information Technology / Computer Science or equivalent combination of ...

MassageLuXe (COGS)

Front Desk Associate

Apex, NC · On-site

$13 - $15/hr

Sell them all appropriate services - Utilize knowledge and give advice. * Sign them up as members - Provide the client with the program that is the best value for them. * Resolve all concerns with a ...

Drybar Shops

Front Desk/Bartender

Cary, NC

We are looking for a fantastic front desk associate to provide excellent customer service to our clients. Receptionist Benefits: * Competitive Pay with easily achievable bonus * Free monthly services

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All JobsService Desk Associate JobsService Desk Associate Jobs in Raleigh, NC

Service Desk Associate information

See Raleigh, NC salary details

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$19

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How much do service desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service desk associate in Raleigh, NC is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Raleigh, NC?

The most popular types of Service Desk jobs in Raleigh, NC are:

What are popular job titles related to Service Desk Associate jobs in Raleigh, NC?

For Service Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Raleigh, NC look for?

The top searched job categories for Service Desk Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Desk Associate jobs?

Cities near Raleigh, NC with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Front Desk Sales

Aamp Ventures Llc

Apex, NC • On-site

$10/hr

Part-time

Re-posted 15 days ago

Job description

Sales & Front Desk Associate

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!

NORTH STAR

We remove barriers so that people can love and connect with their dogs every day.

VALUES

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:

· Sales experience and confidence (membership sales is highly valued!)

· Customer service experience (retail or restaurant)

· Computer/ Technology proficiency

· A passion for dogs and dog health & wellness!

· Reliable transportation

· Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

· Drive membership sales through health and wellness education

· Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales

· Develop membership leads; Follow up with potential members

· Answer phone calls, schedule customer appointments, manage customer profiles and records

· Manage cash drawer – responsible for daily cash handling

· Manage customer expectations; Resolve customer concerns; Retain memberships

· Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable

· Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

· Confidence in selling services and products

· Ability to connect with customers (both canine and human!) and provide outstanding customer service

· Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services

· Effective communication with team members and dog parents (in person and on the phone)

· Independently solve problems using Scenthound values and culture as a guide

· Attention to detail

· Time-management; Scheduling appointments efficiently

· Accountability; hold oneself and others to Scenthound standards

Job Type: Part-time

Pay: $10-12 per hour

COVID-19 considerations:
www.scenthound.com/apex

Company Description

Scenthound is NOT an ordinary dog grooming shop. We believe dogs require routine care in order to stay clean, comfortable and healthy. With a focus on health, and not just haircuts, Scenthound is pioneering change in an outdated industry. Our innovative wellness-focused, membership-based business model is the basis for a franchise concept poised to explode in the Triangle area. Visit us at Scenthoundapex.com or Scenthound.com/apex