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Front Desk Assistant Jobs in Raleigh, NC (NOW HIRING)

HM Alpha Hotels

Front Office Supervisor

Durham, NC · On-site

... desk. * Assist in room reservations. * Assist bell services and baggage storage. * Support management in implementing new processes and technology enhancements to improve front desk efficiency.

Global Channel Management

Part Time Front Desk

Cary, NC · On-site

$15.25 - $19.50/hr

About the job Part Time Front Desk Part Time Front Desk needs 2 years' experience in a professional ... Coordinate conference room scheduling and assist with office event planning/department projects.

Gold's Gym

Front Desk Supervisor

Raleigh, NC · On-site

$29K - $35K/yr

Staffing and Scheduling • Build and manage weekly schedules for front desk and Kids Club coverage. • Ensure shifts are properly staffed and coverage gaps are addressed quickly. • Assist with ...

Concord Hospitality

Front Desk

Morrisville, NC · On-site

$13 - $16.75/hr

Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our ...

Courtyard by Marriott

Hotel Front Desk

Chapel Hill, NC

$15/hr

... Assist front office management team with reviewing the following reports: A. Credit limit B ... Never leave the front desk unattended. Team Interaction • Encourage and build mutual respect and ...

IVX Health

Front Desk Coordinator

Knightdale, NC · On-site

$14.75 - $19/hr

Healthcare Front Desk Coordinator Full Time | Monday-Friday, 8am - 5pm | 1 Saturday per month, 8am - 2pm | Infusion Center-Based We're looking for a Front Desk Coordinator with more than just a ...

White Lodging Careers

Front Desk Agent

Raleigh, NC · On-site

$13.75 - $17.50/hr

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register ... * Assist in maintaining the cleanliness of the lobby and entrance * Ensure security and ...

Foot and Ankle Specialists

Front Desk Receptionist

Cary, NC · On-site

$15.25 - $19.50/hr

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$15 - $19.50/hr

The Front Desk Supervisor roles include: * Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and ...

Art of Problem Solving

Front Desk Associate

Morrisville, NC · On-site

$13 - $16.75/hr

Assume responsibility for the organization, operation, and appearance of the lobby and front desk area * Assist full-time staff with other campus procedures to ensure things are running smoothly

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$16.50 - $21.50/hr

The Front Desk Supervisor roles include: * Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and ...

Joella's Hot Chicken

Front Desk

Chapel Hill, NC · On-site

$11.50 - $15/hr

Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize proper procedures when handling guest PPI data. * Follow checklist when going through check in or ...

Schulte

Front Desk

Chapel Hill, NC · On-site

$12.25 - $15/hr

Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize proper procedures when handling guest PPI data. * Follow checklist when going through check in or ...

Concord Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Description We are hiring a Front Desk Supervisor! Must have open availability to work days, nights ... Many of our supervisors advance in a couple years to Assistant General Manager roles!

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Front Desk Assistant information

See Raleigh, NC salary details

$8

$14

$21

How much do front desk assistant jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for front desk assistant in Raleigh, NC is $14.63, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $16.83 per hour, depending on experience, location, and employer.

What Is a Front Office Assistant?

A front office assistant, also referred to as a front desk assistant, works as a receptionist for a business. As a front office assistant, you’re the initial person that most customers meet when visiting the office. Your job duties include greeting customers as they enter the office, performing various clerical tasks such as filing and accepting packages, setting appointments, and handling inbound phone calls to the office. The qualifications for this career typically include a high school diploma or a G.E.D. certificate. To succeed in this role, you need to possess strong organizational and communication skills as well as some experience working with basic computer software.

What are some common challenges Front Desk Assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What are Front Desk Assistants?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a Front Desk Assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs
What are the most commonly searched types of Front Desk jobs in Raleigh, NC? The most popular types of Front Desk jobs in Raleigh, NC are:
What are popular job titles related to Front Desk Assistant jobs in Raleigh, NC? For Front Desk Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Front Desk Assistant jobs in Raleigh, NC look for? The top searched job categories for Front Desk Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Front Desk Assistant jobs? Cities near Raleigh, NC with the most Front Desk Assistant job openings:
Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Raleigh, NC as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,428 per year, or $14.6 per hour.

Front Office Supervisor

HM Alpha Hotels & Resorts

Durham, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Punctuality is a MUST! 

The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.

HOW YOU?LL SHAPE THE EXPERIENCE & FUTURE

  • Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel?s brand standards.
  • Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
  • Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
  • Assist in training new employees and fostering a collaborative, motivated team environment.
  • Assist in requesting, organising, delivering special amenities to guests.
  • Organize in-room decor for guests to celebrate special occasions.
  • Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
  • Assist in answering phones in PBX
  • Assist in rooms control desk.
  • Assist in room reservations.
  • Assist bell services and baggage storage.
  • Support management in implementing new processes and technology enhancements to improve front desk efficiency.
  • Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

  • Strong leadership and team-building skills with a hands-on approach
  • Excellent communication and interpersonal abilities
  • Detail-oriented with strong organizational skills and multitasking capability
  • Ability to remain calm and professional in high-pressure situations
  • Proficient in front office systems (PMS) and basic office software
  • A genuine passion for hospitality and creating memorable guest experiences

PROFESSIONAL EXPERIENCE

  • Minimum 2 years of experience in front desk operations within the hospitality industry
  • Previous supervisory or leadership experience preferred
  • Familiarity with hotel property management systems and reservation platforms
  • Proven track record of delivering excellent customer service and managing guest relations

ACADEMIC BACKGROUND

  • High school diploma or equivalent required
  • Associate or Bachelor?s degree in Hospitality Management or related field preferred but not required

Benefits

  • Medical, dental, and vision (HSA available)
  • Company-paid disability & life insurance
  • Employee Assistance Program
  • Supplemental benefits
  • 401(k) with match
  • Employee discounts
  • Paid vacation & sick time

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