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Front Desk Assistant Jobs in Raleigh, NC (NOW HIRING)

HM Alpha Hotels & Resorts

Front Office Supervisor

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desk. Assist in room reservations. Assist bell services and baggage storage. Support management in implementing new processes and technology enhancements to improve front desk efficiency. Other ...

HM Alpha Hotels

Front Office Supervisor

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desk. * Assist in room reservations. * Assist bell services and baggage storage. * Support management in implementing new processes and technology enhancements to improve front desk efficiency.

Gold's Gym

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

  • Medical

  • Retirement

  • PTO

Ensure shifts are properly staffed and coverage gaps are addressed quickly. * Assist with hiring, onboarding, and training new front desk team members. * Monitor attendance, punctuality, and overall ...

Global Channel Management

Part Time Front Desk

Cary, NC · On-site

$15.25 - $19.50/hr

About the job Part Time Front Desk Part Time Front Desk needs 2 years' experience in a professional ... Coordinate conference room scheduling and assist with office event planning/department projects.

Gold's Gym

Front Desk Supervisor

Raleigh, NC · On-site

$29K - $35K/yr

  • Medical

  • Retirement

  • PTO

Staffing and Scheduling • Build and manage weekly schedules for front desk and Kids Club coverage. • Ensure shifts are properly staffed and coverage gaps are addressed quickly. • Assist with ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$14.75 - $19/hr

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham ... Support office supply inventory and ordering * Assist with general office organization and upkeep H ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$15.75 - $20.25/hr

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham ... Support office supply inventory and ordering * Assist with general office organization and upkeep H ...

Strata Solar LLC

Front Desk Coordinator

Durham, NC

$15.75 - $20.25/hr

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham ... Support office supply inventory and ordering * Assist with general office organization and upkeep H ...

TUMI Hospitality

Front Desk Clerk

Raleigh, NC · On-site

$13.50 - $16.75/hr

The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests ... Follow all company policies, procedures, and guest service standards. * Assist with additional ...

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Front Desk Assistant information

See Raleigh, NC salary details

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How much do front desk assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for front desk assistant in Raleigh, NC is $14.63, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $16.83 per hour, depending on experience, location, and employer.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs

What are the most commonly searched types of Front Desk jobs in Raleigh, NC?

The most popular types of Front Desk jobs in Raleigh, NC are:

What are popular job titles related to Front Desk Assistant jobs in Raleigh, NC?

For Front Desk Assistant jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Front Desk Assistant jobs in Raleigh, NC look for?

The top searched job categories for Front Desk Assistant jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Front Desk Assistant jobs?

Cities near Raleigh, NC with the most Front Desk Assistant job openings:

Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,430 per year, or $14.6 per hour.

Front Office Supervisor

HM Alpha Hotels & Resorts

Durham, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Front Office Supervisor

The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.

Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel's brand standards. Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences. Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences. Assist in training new employees and fostering a collaborative, motivated team environment. Assist in requesting, organizing, delivering special amenities to guests. Organize in-room decor for guests to celebrate special occasions. Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments. Assist in answering phones in PBX Assist in rooms control desk. Assist in room reservations. Assist bell services and baggage storage. Support management in implementing new processes and technology enhancements to improve front desk efficiency. Other duties as assigned.

Strong leadership and team-building skills with a hands-on approach. Excellent communication and interpersonal abilities. Detail-oriented with strong organizational skills and multitasking capability. Ability to remain calm and professional in high-pressure situations. Proficient in front office systems (PMS) and basic office software. A genuine passion for hospitality and creating memorable guest experiences.

Minimum 2 years of experience in front desk operations within the hospitality industry. Previous supervisory or leadership experience preferred. Familiarity with hotel property management systems and reservation platforms. Proven track record of delivering excellent customer service and managing guest relations.

High school diploma or equivalent required. Associate or Bachelor's degree in Hospitality Management or related field preferred but not required.

Medical, dental, and vision (HSA available) Company-paid disability & life insurance Employee Assistance Program Supplemental benefits 401(k) with match Employee discounts Paid vacation & sick time

Category - Front Office / Front Desk Location - DoubleTree Durham 208 Full-Time/Part-Time - Full-Time Shift - not applicable- Number of Openings - 1 Req Number - FRO-26-00108 EOE Statement - HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

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