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Front Desk Manager Jobs in Raleigh, NC (NOW HIRING)

Gold's Gym

Front Desk Supervisor

Raleigh, NC · On-site

$29K - $35K/yr

Staffing and Scheduling • Build and manage weekly schedules for front desk and Kids Club coverage. • Ensure shifts are properly staffed and coverage gaps are addressed quickly. • Assist with ...

Global Channel Management

Part Time Front Desk

Cary, NC · On-site

$15.25 - $19.50/hr

About the job Part Time Front Desk Part Time Front Desk needs 2 years' experience in a professional ... Professionally manage all incoming calls and correspondence; handle routine inquires and direct ...

Concord Hospitality

Front Desk Guest Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

Description Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards.

Concord Hospitality

Front Desk

Morrisville, NC · On-site

$13 - $16.75/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$15 - $19.50/hr

Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and financial information. * Assessing staffing needs ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$16.50 - $21.50/hr

Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and financial information. * Assessing staffing needs ...

Concord Hospitality

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Concord Hospitality

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Concord Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Must have open availability to work days, nights, and weekends Marriott Property Management System ... Working at the front desk means you are at the hub of the hotel with the most interaction with our ...

IVX Health

Front Desk Coordinator

Knightdale, NC · On-site

$14.75 - $19/hr

From managing appointment scheduling and verifying insurance to setting the tone for each visit, you'll be a key part of what makes IVX Health feel exceptional. About the Role As a Front Desk ...

Schulte Companies

Front Desk

Chapel Hill, NC

$11.75 - $15/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

Joella's Hot Chicken

Front Desk

Chapel Hill, NC · On-site

$11.50 - $15/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

Schulte

Front Desk

Chapel Hill, NC · On-site

$12.25 - $15/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

Schulte Companies

Front Desk

Chapel Hill, NC

$11.75 - $15/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

Schulte

Front Desk

Chapel Hill, NC · On-site

$11.50 - $15/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

Joella's Hot Chicken

Front Desk

Chapel Hill, NC

$11.75 - $15/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

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Front Desk Manager information

See Raleigh, NC salary details

$10

$18

$28

How much do front desk manager jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for front desk manager in Raleigh, NC is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

What's the highest paying hotel GM job?

The highest paying hotel general manager (GM) positions are typically found in luxury or flagship properties, with salaries often exceeding $150,000 annually and sometimes reaching over $200,000 for large, high-end hotels. Compensation depends on the hotel's size, location, brand, and the manager's experience, with additional bonuses and benefits common in top-tier establishments.

What is the difference between a receptionist and a front desk manager?

A front desk manager oversees the front desk operations, supervises reception staff, and handles administrative tasks, while a receptionist primarily greets visitors, answers phones, and performs basic clerical duties. The manager typically has more responsibility, including staff management and problem-solving, often requiring leadership skills and experience in customer service or administration.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What Is a Front Desk Manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What does a front desk manager do?

A front desk manager oversees the front office operations of a hotel, office, or organization, ensuring guest or visitor needs are met efficiently. They handle check-ins and check-outs, manage staff, resolve customer issues, and coordinate communication between departments, often using management software. Strong organizational and customer service skills are essential for this role.

What are some common challenges faced by Front Desk Managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and the complexity of the role, with some earning over $60,000 in higher-paying markets.

What are Front Desk Managers?

Front Desk Managers are professionals responsible for overseeing the operations and staff at the front desk of hotels, offices, or other establishments. They ensure guests or clients receive excellent service, handle reservations, manage check-ins and check-outs, and resolve any issues that arise. Additionally, they train and supervise front desk staff, maintain records, and coordinate with other departments to ensure smooth operations. Their role is crucial in creating a positive first impression and maintaining the overall efficiency of the front desk area.

What are the key skills and qualifications needed to thrive as a Front Desk Manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Raleigh, NC? The most popular types of Front Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Front Desk Manager jobs? Cities near Raleigh, NC with the most Front Desk Manager job openings:
Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,878 per year, or $18.7 per hour.

Front Desk Supervisor

Gold's Gym of the Carolinas and Florida

Raleigh, NC • On-site

$15.25 - $19.75/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Position Summary
The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management.

Primary Responsibilities
Leadership and Culture
• Set the tone for a professional, energetic, and welcoming front desk environment.
• Lead by example in all member, guest, and staff interactions.
• Create a culture of accountability, urgency, and performance.
• Build strong member relationships and deliver a consistent club experience.
Front Desk Operations
• Ensure smooth and efficient check-in processes at all times.
• Maintain a clean, organized, and professional front desk area.
• Resolve member concerns promptly and escalate issues when needed.
• Ensure policies and procedures are followed consistently by all front desk staff.
Staffing and Scheduling
• Build and manage weekly schedules for front desk and Kids Club coverage.
• Ensure shifts are properly staffed and coverage gaps are addressed quickly.
• Assist with hiring, onboarding, and training new front desk team members.
• Monitor attendance, punctuality, and overall team accountability.

Sales and Revenue Performance
• Drive Dollar Per Check-In (DPC) performance on a daily basis.
• Coach the team on supplement sales, retail sales, and booking opportunities.
• Execute promotions and maintain visible tracking of sales performance.
• Support revenue growth through consistent front desk sales behaviors.
Personal Training Lead Generation
• Drive consistent booking of fitness assessments for all new and existing members.
• Train and hold front desk staff accountable to achieving a high booking percentage.
• Partner with the Fitness Manager to improve booking.
• Ensure all appointments are properly scheduled, tracked, and communicated for seamless handoff.

Inventory and Retail Management
• Manage supplement and retail inventory levels and maintain accurate counts.
• Place orders for supplements, retail items, and operational supplies as needed.
• Ensure product displays are organized, stocked, and merchandised appropriately.
• Minimize shrinkage and maintain inventory accountability.
Kids Club Oversight
• Oversee Kids Club staffing, scheduling, safety, and daily operations.
• Ensure cleanliness, compliance, and proper supervision standards are maintained.
• Address parent concerns professionally and support a positive family experience.
Facility Standards and Daily Execution
• Enforce daily cleaning and operational checklists for front desk areas.
• Ensure laundry, towel stock, and front-end presentation standards are maintained.
• Support communication of maintenance issues and follow-up on operational needs.
Communication and Reporting
• Communicate daily goals, expectations, and updates to the front desk team.
• Track key metrics such as DPC, supplement sales, PT bookings, and staffing coverage.
• Collaborate with the General Manager and Fitness Manager on performance and priorities.

Schedule
Monday - Thursday: 10:00 AM - 6:00 PM or 11:00 AM - 7:00 PM
Friday: 10:00 AM - 4:00 PM or Saturday: 8:00 AM - 2:00 PM
Friday and Saturday shifts alternate weekly with the Fitness Manager
Compensation & Benefits
•        Free Education and Credits towards CECs
•        Discounts on Certifications
•        Commission & Bonus Structure
•        Free Gold's Gym Membership to our locations
•        20% Employee Discount on clothing and products
•        Medical Benefits
•        401k
•        7 Paid Holidays + Vacation Pay
•        Growth Opportunities Across Our Expanding Gold's Gym Network
**Relocation assistance not provided**
Gold's Gym is redefining strength - in our members, our team, and our leaders. If you have the drive, discipline, and leadership to develop high-performing teams and deliver measurable results, we want you to lead our fitness department.