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Front Desk Manager Jobs in Raleigh, NC (NOW HIRING)

CASA

Front Desk Clerk Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

The Front Desk Manager is responsible for overseeing the day-to-day operations of the front desk team at our extended stay hotel. This role ensures exceptional customer service, smooth check-in/check ...

CASA

Front Desk Clerk Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

The Front Desk Manager is responsible for overseeing the day-to-day operations of the front desk team at our extended stay hotel. This role ensures exceptional customer service, smooth check-in/check ...

CASA

Front Desk Clerk Manager

Raleigh, NC

$16.50 - $21.50/hr

The Front Desk Manager is responsible for overseeing the day-to-day operations of the front desk team at our extended stay hotel. This role ensures exceptional customer service, smooth check-in/check ...

Ennismore LLC

Front Desk Supervisor

Durham, NC

$15.50 - $20/hr

Front Office Manager/Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager.

AccorHotel

Front Desk Supervisor

Durham, NC · On-site

$16.50 - $21.25/hr

Front Office Manager/Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager.

21c Museum Hotels

Front Desk Supervisor

Durham, NC

$16.50 - $21.25/hr

Front Office Manager/Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager.

AccorHotel

Front Desk Supervisor

Durham, NC · On-site

$16.50 - $21.25/hr

Front Office Manager/Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager.

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC

$16.50 - $21.50/hr

Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and financial information. * Assessing staffing needs ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$15 - $19.50/hr

Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and financial information. * Assessing staffing needs ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$16.50 - $21.50/hr

Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and financial information. * Assessing staffing needs ...

Robert Half

Front Desk Coordinator

Garner, NC · On-site

$19 - $20/hr

This Long-term Contract position requires an experienced, detail-oriented individual who can manage ... the front desk area so it remains organized, presentable, and ready to receive visitors at all ...

Globalchannelmanagement

Part Time Front Desk

Cary, NC

$24 - $25/hr

Part Time Front Desk needs 2 years' experience in a professional office environment required ... Professionally manage all incoming calls and correspondence; handle routine inquires and direct ...

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Front Desk Manager information

See Raleigh, NC salary details

$10

$18

$28

How much do front desk manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for front desk manager in Raleigh, NC is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

What Is a Front Desk Manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a Front Desk Manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by Front Desk Managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What are Front Desk Managers?

Front Desk Managers are professionals responsible for overseeing the operations and staff at the front desk of hotels, offices, or other establishments. They ensure guests or clients receive excellent service, handle reservations, manage check-ins and check-outs, and resolve any issues that arise. Additionally, they train and supervise front desk staff, maintain records, and coordinate with other departments to ensure smooth operations. Their role is crucial in creating a positive first impression and maintaining the overall efficiency of the front desk area.

What is the highest paid receptionist job?

The highest paid receptionist roles are often in specialized industries such as medical or legal offices, where salaries can exceed $50,000 annually. Executive or front desk managers in large corporations may also earn higher salaries, especially with experience and relevant certifications. Salary varies based on location, industry, and level of responsibility.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

More about Front Desk Manager jobs
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What job categories do people searching Front Desk Manager jobs in Raleigh, NC look for? The top searched job categories for Front Desk Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Front Desk Manager jobs? Cities near Raleigh, NC with the most Front Desk Manager job openings:
Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 64% Full Time, 33% Part Time, and 3% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $38,878 per year, or $18.7 per hour.
Front Desk Manager

Front Desk Manager

White Lodging Services Corporation

Raleigh, NC

$16.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

White Lodging rating

6.7

Company rating: 6.7 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

38th of 104 rated hotels

Job description

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:


What You’ll Do


  • The Front Desk Manager will carry out all daily shift operations of the Front Office department.
  • Provide leadership, training, and shift flow management while coaching front desk agents and supervisors.
  • Create proactive hiring plans and assist in hourly interviews.
  • Provide the highest quality of service to guests and ensure associates do the same, serving as an ambassador of our establishment.
  • Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, and more.

What You’ll Bring


  • Prior leadership or supervisory experience; experience with a specific brand hotel or upscale property is a plus.
  • A passion for service with a positive, can-do attitude.
  • A desire to develop and coach associates while creating an environment for your team to thrive.
  • Ability to creatively problem-solve, execute strategies, and deliver results.

Other information:

What You Can Look Forward To

  • Medical, Dental, and Vision insurance (starting Day 1)
  • Paid Parental Leave
  • Vacation/Paid Time Off (PTO) with rollover
  • 401(k) with company match
  • Life Insurance and Disability Insurance
  • DailyPay option
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development and tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

What White Lodging employees say

Pay

Benefits

Hours and flexibility

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