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Front Desk Manager Jobs in Raleigh, NC (NOW HIRING)

Concord Hospitality

Front Desk Guest Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

Description Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards.

Concord Hospitality

Front Desk

Morrisville, NC · On-site

$13 - $16.75/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Concord Hospitality

Front Desk

Morrisville, NC · On-site

$13 - $16.75/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Concord Hospitality

Front Desk

Morrisville, NC · On-site

$13 - $16.75/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Concord Hospitality

Front Desk

Morrisville, NC · On-site

$13 - $16.75/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$15 - $19.50/hr

Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and financial information. * Assessing staffing needs ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$16.50 - $21.50/hr

Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and financial information. * Assessing staffing needs ...

Daly Seven, Inc.

Front Desk Lead

Durham, NC · On-site

$14.50 - $19.25/hr

You serve as the direct link between guest services and management, supervising front desk agents, resolving complex guest issues, and maintaining high standards of service and professionalism. Given ...

Posted today

JCSI

Front Desk Receptionist

Cary, NC · On-site

$17 - $19/hr

Process patient check-outs and manage recalls * Balance daily payment batches across multiple systems * Maintain a clean, organized front desk area * Assist with prescription logging and retail ...

New

Strata Solar LLC

Front Desk Coordinator

Durham, NC · On-site

$15.75 - $20.25/hr

This role is responsible for maintaining a professional, welcoming, and well-managed front desk environment while helping ensure the office remains secure and runs smoothly. This is a highly visible ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$15.75 - $20.25/hr

This role is responsible for maintaining a professional, welcoming, and well-managed front desk environment while helping ensure the office remains secure and runs smoothly. This is a highly visible ...

HM Alpha Hotels

Hotel Front Desk Supervisor

Durham, NC · On-site

$19/hr

Support management in implementing new processes and technology enhancements to improve front desk efficiency. * Other duties as assigned. KEY STRENGTHS FOR SUCCESS * Strong leadership and team ...

The Joint Chiropractic

Front Desk Receptionist

Durham, NC · On-site

$15 - $18/hr

Front Desk Wellness Coordinator - Durham, NC $15-$18/hour Based on Experience + Bonus | Part-Time | ... Schedule, confirm, and manage appointments using clinic scheduling systems * Process payments and ...

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Front Desk Manager information

See Raleigh, NC salary details

$8

$16

$25

How much do front desk manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for front desk manager in Raleigh, NC is $16.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.17 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $34,349 per year, or $16.5 per hour.

Front Desk Guest Manager

Concord Hospitality

Raleigh, NC • On-site

$16.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Concord Hospitality rating

7.3

Company rating: 7.3 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

13th of 109 rated hotels

Job description

Description
Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years-making this a great step in your hospitality career.
As a Concord Leader you will be responsible to:
  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.
    Key Responsibilities:
  • Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
  • Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
  • Oversee front desk operations and act as Manager on Duty when needed
  • Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
  • Assist with financial reporting, budgeting, and revenue management initiatives
  • Recruit, train, and develop associates while fostering a positive, cooperative work environment
  • Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
  • Maintain safety, security, and physical property standards through preventive maintenance and compliance programs
    Qualifications:
  • Previous supervisory or management experience in front office or guest services
  • Strong leadership, training, and problem-solving skills
  • Knowledge of financial procedures, hotel operations, and revenue management
  • Excellent communication and organizational skills
  • Commitment to creating a guest-first and associate-first culture
    Benefits
    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities
    Why Join Concord?
    At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.
    Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:
    "We Are Concord!"
    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Source: Concord Hospitality

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