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Front Desk Manager Jobs in Raleigh, NC (NOW HIRING)

Concord Hospitality

Front Desk Clerk

Durham, NC · On-site

$12.75 - $15.75/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

HYATT Hotels

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Concord Hospitality

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Concord Hospitality

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

21c Museum Hotel Durham

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

IVX Health

Front Desk Coordinator

Knightdale, NC · On-site

$14.75 - $19/hr

From managing appointment scheduling and verifying insurance to setting the tone for each visit, you'll be a key part of what makes IVX Health feel exceptional. About the Role As a Front Desk ...

TUMI Hospitality

Front Desk Clerk

Raleigh, NC · On-site

$13.50 - $16.75/hr

The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests, managing check-ins and check-outs, handling reservations, and responding to guest inquiries. This role ...

Courtyard by Marriott

Hotel Front Desk

Chapel Hill, NC

$15/hr

Front Office Manager Job purpose To consistently and professionally perform all front desk duties in accordance with hotel and brand standards. Responsibilities * Report to work on time and in proper ...

Joella's Hot Chicken

Front Desk

Chapel Hill, NC · On-site

$11.50 - $15/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

Schulte Companies

Front Desk

Chapel Hill, NC

$11.75 - $15/hr

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

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Front Desk Manager information

See Raleigh, NC salary details

$8

$16

$25

How much do front desk manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for front desk manager in Raleigh, NC is $16.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.17 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average annual salary of around $40,000 to $50,000, depending on experience, location, and industry. They often require strong customer service skills and may oversee administrative tasks at hotels, offices, or healthcare facilities.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs

What are the most commonly searched types of Front Desk jobs in Raleigh, NC?

The most popular types of Front Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Front Desk Manager jobs?

Cities near Raleigh, NC with the most Front Desk Manager job openings:

Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $38,880 per year, or $18.7 per hour.

Front Desk Supervisor

Driftwood Hospitality Management

Durham, NC • On-site

$16.25 - $21/hr

Full-time

Medical, Life, Retirement, PTO

Posted 18 days ago

Driftwood Hospitality Management rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered..
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
  • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement.
  • Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
  • Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  • Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out.
  • Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on PMS system.
  • Monitor and track time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard.
  • Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.
  • Be familiar and able to perform duties on all shifts, including Night Audit and PBX.
  • Manager on Duty (MOD) in absence of Front Office Manager
  • Turns in all lost and found items and all guest room keys.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to management.
  • Reports accidents, injuries, near-misses, property damage or loss to management.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by management.

KNOWLEDGE, SKILLS & ABILITIES
  • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Two years combined prior front desk and supervisor experience.
  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to read, listens, and communicates effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS
  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Standing 95% of shift
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.

Benefits
  • 401(k)
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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