The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.Ā
Ā
Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):Ā
- Greet patients upon arrival and address questions and concernsĀ
- Answer incoming calls, provide information, transfer calls, and take messages as neededĀ
- Schedule appointments and manage multiple provider calendarsĀ
- Register new patients and update existing patient demographics and financial informationĀ
- Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staffĀ
- Maintain and update patient records through data entry, faxing, and scanningĀ
- Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC itemsĀ
- Review and update accounts receivable/payable changes since prior visitsĀ
- Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordinglyĀ
- Monitor office supply inventory, place orders, and coordinate equipment maintenance and serviceĀ
- Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointmentsĀ
- Prepare and process daily reports, deposit slips, and upload financial records to shared filesĀ
- Review billing claims and denials; gather required information from providers or patients to resolve issuesĀ
- Support additional office tasks and projects as neededĀ
Front Desk Receptionist Required Skills and Experience:Ā
- High School Diploma or GED equivalentĀ
- 2+ years of administrative support experience in a medical environment preferredĀ
- Knowledge ofĀ health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferredĀ
- Excellent customer service and interpersonal skillsĀ
- Ability to establish and maintain effective working relationships with patients, coworkers, and the public Ā
- Strong communication, multi-tasking, and problem-solving skillsĀ
- Ability to thrive in a fast-paced and demanding work environmentĀ
- Strong attention to detail and a commitment to achieving high levels of patient satisfactionĀ
- Ability to maintain confidentiality and uphold HIPAA compliance at all timesĀ
- Sound judgment and discretion in handling sensitive informationĀ
- Team-oriented mindset, flexibility, and a willingness to learnĀ
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systemsĀ Ā
Front Desk Receptionist Physical Requirements:Ā
The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:Ā
- Sit, talk, hear, and use hands to write, type, or operate office equipmentĀ
- Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smellĀ
- Perform repetitive motions, including reaching overhead and typingĀ
- Lift up to 50 pounds occasionally and carry objects weighing up to 25 poundsĀ
- Maintain peripheral vision, depth perception, and focus adjustmentsĀ
Front Desk Receptionist Benefits Offered:Ā
- Health Insurance (Single & Family plans available)Ā
- Life InsuranceĀ
- Disability InsuranceĀ
- 401(k) Plan with Company MatchĀ
- Employee Discount ProgramĀ
- Paid Time Off (PTO)Ā
- Paid HolidaysĀ