The Senior Management Analyst will serve as a key leader within the District of Columbia Government's Office of the Chief Technology Officer (OCTO), spearheading the DC Department of Motor Vehicles' (DC DMV) IT modernization project. This position plays a critical role in advancing operational effectiveness and driving innovative solutions across city operations, acting as a Subject Matter Expert (SME) in business and process improvement for OCTO's DC-Net project management team.
Job Duties:
- Lead and oversee the DC DMV IT modernization project through all phases of the project lifecycle
- Collaborate with stakeholders to design, implement, and improve systems and procedures supporting DMV operations and strategic goals
- Conduct organizational studies to identify inefficiencies and recommend sustainable process improvements
- Act as the business and process improvement SME within the DC-Net project management team
- Analyze operational data to identify gaps, trends, and opportunities for efficiency gains
- Develop comprehensive operations and procedures manuals for program execution and continuity
- Drive process simplification initiatives and implement measurement studies for operational effectiveness
- Manage relationships with internal teams, contractors, and vendors to ensure project alignment and success
- Ensure compliance with relevant regulations, standards, and frameworks for government IT modernization
- Prepare detailed reports and presentations for sponsors, senior management, and stakeholders
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- Bachelor's degree in business administration, public administration, information systems, or a related field (Master's preferred)
- Ability to obtain and maintain a public trust
- Proven experience managing large-scale IT modernization or transformation projects, preferably in the public sector
- Expertise in business process analysis, organizational studies, and workflow design
- Strong technical understanding of telecommunications networks, IT systems, and infrastructure projects
- Proficiency in developing operations and procedures manuals
- Excellent analytical, problem-solving, and decision-making skills
- Demonstrated ability to collaborate with stakeholders from government entities to third-party vendors
- Skilled in project management tools and methodologies (e.g., Agile, Scrum)
- Knowledge of regulatory compliance standards for government IT services