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Retention Manager Jobs in Wisconsin (NOW HIRING)

Byrider

Collections Account Manager

Milwaukee, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

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Retention Manager information

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$77.6K

How much do retention manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for retention manager in Wisconsin is $47,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,351.00 and $53,874.00 per year, depending on experience, location, and employer.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the most commonly searched types of Retention jobs in Wisconsin? The most popular types of Retention jobs in Wisconsin are:
What are popular job titles related to Retention Manager jobs in Wisconsin? For Retention Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Wisconsin look for? The top searched job categories for Retention Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Retention Manager jobs? Cities in Wisconsin with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,967 per year, or $23.1 per hour.

Membership Sales & Retention Specialist- be FITNESS

be Fitness

Delafield, WI • On-site

$18 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.


BE FITNESS

With access to a world-class gym, full service spa, certified instructors and a state-of-the-art facility, beFitness is revolutionizing the fitness industry with our dedication to long term success through personal coaching, individual commitment and producing real world results.


PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.


YOUR ROLE IN CREATING GERONIMOMENTS

As the Membership Sales & Retention Specialist, you will be responsible for assisting the Management Team to drive the overall financial success of be FITNESS through member engagement. You will be responsible for tracking member engagement to ensure members are getting the most out of their membership while consistently delivering top-notch experiences to current members and prospects. You will be responsible for recruiting new members into the club, sourcing referrals and leads, and transitioning leads into membership sales. Also, you will be responsible for helping to achieve personal training, massage and Pilates revenue goals each month by matching new members to a membership track that fits their health & fitness goals.


WHAT YOUR DAY WILL LOOK LIKE

  • Build new sales opportunities by connecting with individuals, groups, companies, local businesses, and community partners.
  • Manage leads, follow up tasks, new member touchpoints, and member check ins through Club OS, including calls, texts, emails, documentation, and pipeline updates.
  • Welcome and orient new members by introducing them to staff, scheduling fitness consultations, InBody scans, appointments, and helping create a personalized onboarding experience.
  • Identify and reengage at risk or inactive members through attendance reports, Club OS tasks, and friendly solution focused follow up to improve retention.
  • Support member engagement through club events, challenges, promotions, partnerships, signage, and exclusive local member perks.
  • Develop and manage internal social media content, including weekly updates, class and event promotions, member spotlights, basic graphics or video, and timely responses to comments or questions.
  • Track and report membership sales, initiation fees, revenue goals, Plus 1 goals, social media performance, engagement metrics, and retention progress.
  • Represent the club professionally, promote positive relationships among members, staff, vendors, and the community, follow company policies, support safety goals, and prioritize ongoing professional development.

GHG24

Requirements


WHAT IT TAKES TO SUCCEED


Experience and/or Training

  • At least one years' experience in personal training, group exercise, sales, and/or member engagement.

Sales and Marketing

  • Knowledge of principles and methods for showing, promoting, and selling services. This includes strategies, tactics, and sales techniques

Technology/Equipment

  • Ability to develop and maintain computer records in Word, Excel and other software required by be FITNESS and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed

Problem Anticipation/ Deductive Reasoning

  • Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to Member Engagement Specialist identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.

Computer

  • Ability to develop and maintain computer records in Word, Excel and other software required by be FITNESS and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed


MANDATORY REQUIREMENT

  • U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer

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