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Retention Manager Jobs in Brookfield, WI (NOW HIRING)

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Account Manager

Greenfield, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Account Manager

Milwaukee, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Account Manager

Greenfield, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

zTrip MKE

Driver Recruiting Manager

Milwaukee, WI · On-site

$47K - $56K/yr

Driver Recruiting Manager Lead Drivers. Build Relationships. Drive Success. Join Our Team in ... Your efforts will directly impact driver retention, service quality, and the continued growth of ...

Edgeless Beauty Group

Marketing Manager

Milwaukee, WI · On-site

Identify opportunities to increase brand awareness, customer acquisition, retention, and market share. * Manage brand positioning and ensure consistency across all customer touchpoints. * Monitor ...

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All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Brookfield, WI

Retention Manager information

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are popular job titles related to Retention Manager jobs in Brookfield, WI?

For Retention Manager jobs in Brookfield, WI, the most frequently searched job titles are:

What cities near Brookfield, WI are hiring for Retention Manager jobs?

Cities near Brookfield, WI with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Brookfield, WI as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Collections Manager

Byrider

Milwaukee, WI • On-site

$2.5K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Byrider - 4810 S. 27th St. - Milwaukee, WI 53221

Collections Manager (Consumer Finance)    

Growing national consumer finance company! New ownership!

Branch Finance Manager career opportunity!

Rewards for Collections Manager:     

  • $60,000.00 - $70,000.00 starting salary
  • Additional monthly incentive up to $2,500.00
  • Full benefits- Health, Dental, Vision, 401k & paid time off
  • Extensive training & support
  • Great software & systems
  • Industry-leading customer program

 Responsibilities for Collections Manager:     

  • Hire, develop & motivate collections & lending team
  • Manage collections portfolio delinquency & charge-off 
  • Lead and oversee underwriting efforts for the assigned branch
  • Demonstrate & ensure a high level of customer service
  • Help ensure branch compliance
  • Back up the Branch General Manager as needed

Requirements for Collections Manager:     

  • First-party consumer collections management
  • Subprime experience is a plus
  • Computer proficiency
  • Customer service focus
  • Leadership ability

 Work Hours for Collections Manager:     

  • No Sundays
  • Some early evening & Saturday work hours required
  • 45-48 hours a week

Relevant experience for Collections Manager

  • Consumer Finance Branch Manager
  • Rent-to-own Manager
  • Title Loan Manager
  • Rental Car Manager
  • Collections Manager
  • Customer Retention Manager
  • Related Manager Experience

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