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Retention Manager Jobs in Middleton, WI (NOW HIRING)

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ... Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ...

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ... Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ...

Collections, customer service, customer retention * Assist with lending/credit origination * Help ... Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ...

You'll diagnose and treat periodontal diseases, perform surgeries to manage gum health, and address ... Position Highlights: * $220,000 Retention Bonus * $27,000 Specialty Incentive Pay * $8,000 Board ...

Executive Kitchen Manager

Middleton, WI · On-site

$84K - $100K/yr

Developing and retaining Managers and Team Members * Lead menu and system rollouts and kitchen initiatives * Lead Community meetings based on Piccolo Buco's values and have open communication to ...

Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction. A focused role to include digital & data fluency (analytics ...

Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction. A focused role to include digital & data fluency (analytics ...

Develop and execute customer marketing strategies that increase retention, expansion, and customer ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

Customer Marketing Manager

Madison, WI · On-site

$107K - $188K/yr

Develop and execute customer marketing strategies that increase retention, expansion, and customer ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

Develop and execute customer marketing strategies that increase retention, expansion, and customer ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

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Showing results 1-20

Retention Manager information

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What cities near Middleton, WI are hiring for Retention Manager jobs?

Cities near Middleton, WI with the most Retention Manager job openings:

Retail Experience Manager - W. Madison WI

Best Buy

Madison, WI

Full-time, Part-time

Retirement, PTO

Re-posted 11 days ago


Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,793 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers


Job description

As the Retail Experience Manager, you’ll assume the day-to-day leadership duties of your home store or group of stores to ensure employees are deployed efficiently and deliver excellent customer experiences. You’ll drive localized customer and employee engagement strategies throughout your assigned store or stores within your designated micro-market (local surrounding stores). In addition, you’ll be responsible for driving employee development and performance management.
What you’ll do
  • Enable and empower employees to drive world-class customer experiences
  • Drive employee experience strategy across the micro-market to drive seamless customer experiences
  • Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results
  • Lead efforts to maximize results or provide course correction as needed
  • Help drive sales and operational success within an assigned home location or across the micro-market as needed
Basic qualifications
  • 2 years of experience as a supervisor or manager in business, military or related fields
  • 2 years of sales or customer service experience
  • 1 year of experience managing and reviewing operational expenses and revenue
Preferred qualifications
  • Retail experience
  • Consumer electronics industry experience
  • Multi-location retail experience
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full timePandoLogic. Keywords: Retention Manager, Location: Madison, WI - 53719


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Get the full story on Breakroom


BEST BUY logo

About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966