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Retention Manager Jobs in Middleton, WI (NOW HIRING)

Imedica

Senior Talent Manager

Madison, WI · On-site

The Senior Talent Manager is responsible for leading and enhancing enterprise-wide talent management initiatives that attract, develop, engage, and retain a high-performing workforce. This role ...

TDS Telecom

Account Manager - MDU Sales

Madison, WI · On-site

The Account Manager - MDU Sales role will lead a national portfolio of Multi-Dwelling Unit (MDU ... Develop a tactical sales plan for the customer growth and retention to meet or exceed the monthly ...

TDS Telecom

Account Manager - MDU Sales

Madison, WI · On-site

$56K - $92K/mo

The Account Manager - MDU Sales role will lead a national portfolio of Multi-Dwelling Unit (MDU ... Develop a tactical sales plan for the customer growth and retention to meet or exceed the monthly ...

TDS Telecom

Account Manager - MDU Sales

Madison, WI · On-site

$56K - $92K/yr

The Account Manager - MDU Sales role will lead a national portfolio of Multi-Dwelling Unit (MDU ... Develop a tactical sales plan for the customer growth and retention to meet or exceed the monthly ...

TDS Telecom

Account Manager - MDU Sales

Madison, WI · On-site

The Account Manager - MDU Sales role will lead a national portfolio of Multi-Dwelling Unit (MDU ... Develop a tactical sales plan for the customer growth and retention to meet or exceed the monthly ...

Anytime Fitness - Monona, WI

Fitness Manager

Monona, WI · On-site

$19 - $21/hr

Building genuine relationships that promote long-term member retention * Supporting personal ... t managing a gym. It's helping people build confidence, improve their health, and achieve goals ...

Anytime Fitness

Fitness Manager

Monona, WI · On-site

$19 - $21/hr

Building genuine relationships that promote long-term member retention * Supporting personal ... t managing a gym. It's helping people build confidence, improve their health, and achieve goals ...

ApartmentIQ

Customer Success Manager

Madison, WI · On-site

The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role ... Retention & Growth Awareness * Surface expansion opportunities across your book and collaborate ...

Agrace

Adult Day Center Manager

Madison, WI · On-site

$65 - $95/hr

Manage training, orientation and documentation of completion ... Retain staff by promoting a positive, engaging and flexible workplace. Provide caregiver ...

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All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Middleton, WI

Retention Manager information

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What cities near Middleton, WI are hiring for Retention Manager jobs?

Cities near Middleton, WI with the most Retention Manager job openings:

Retention Manager jobs near you

Inside Sales & Customer Account Manager

Pro-Active Engineering, LLC

Sun Prairie, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Lead, coach, and develop a team of inside sales, account management, and customer service employees.

  • Manage a portfolio of key customer accounts, including developing relationships, understanding customer needs, and addressing inquiries and issues.

  • Drive sales activity, monitor performance against sales goals, and identify opportunities for account growth and retention.

Job description

Summary

We are seeking a hands-on Inside Sales & Customer Account Manager to lead a team of five employees across inside sales, account management, and customer service while also directly managing a portfolio of key customer accounts.


This is a player-coach role designed for someone who enjoys developing people, improving sales and service performance, and maintaining strong customer relationships. The successful candidate will be accountable for both the performance of the team and the growth, retention, and satisfaction of their assigned accounts.

 

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  1. Team Leadership & Management
  • Lead, coach, and develop a team of approximately five inside sales, account management, and customer service employees.
  • Establish clear expectations, priorities, and performance standards for each team member.
  • Conduct regular one-on-one meetings, team meetings, coaching sessions, and performance reviews.
  • Monitor individual and team performance against sales, service, retention, and activity goals.
  • Provide ongoing coaching on sales techniques, customer communication, account management, problem-solving, and follow-through.
  • Help employees prioritize workloads and ensure customers receive timely and professional service.
  • Identify training and development needs and create plans to improve individual and team performance.
  • Foster a culture of accountability, teamwork, responsiveness, and customer focus.
  • Participate in hiring, onboarding, training, and performance management as needed.

 

  1. Sales & Business Development
  • Drive inside sales activity and ensure the team consistently follows up on leads, opportunities, quotes, and existing customer needs.
  • Establish and monitor sales goals, activity expectations, and key performance indicators.
  • Coach the team on identifying opportunities to grow existing accounts and develop new business.
  • Review sales pipelines and help move opportunities through the sales process.
  • Work collaboratively with company leadership and other departments to identify growth opportunities.
  • Help develop and implement processes that improve sales effectiveness, customer retention, and overall account penetration.


  1. Direct Account Management
  • Serve as the primary point of contact for assigned customers.
  • Develop strong, long-term relationships with key contacts and decision-makers.
  • Understand each customer's business, needs, priorities, and opportunities.
  • Proactively identify opportunities to expand business within existing accounts.
  • Manage customer inquiries, quotes, orders, issues, and follow-up.
  • Conduct regular account reviews and maintain consistent communication with customers.
  • Coordinate internally to ensure commitments are met and customer expectations are managed appropriately.
  • Address customer concerns and escalate issues when necessary.
  • Maintain accurate account information, opportunities, activities, and follow-up within the company's CRM or other systems.
  • Take ownership of account retention, customer satisfaction, and revenue growth within the assigned portfolio.


  1. Customer Service & Operational Oversight
  • Ensure the team provides responsive, accurate, and professional customer service.
  • Assist with resolving complex or escalated customer situations.
  • Monitor response times, open issues, and customer follow-up.
  • Improve processes and workflows between sales, account management, customer service, and other departments.
  • Identify recurring customer issues and work with leadership to address root causes.
  • Ensure consistent communication and a high level of professionalism throughout the customer experience.

 

Competencies

  1. Leadership
  2. Customer Focus
  3. Building Relationships
  4. Business Acumen
  5. Problem Solving
  6. Collaboration
  7. Communication and Listening Proficiency
  8. Attention to Detail & Organizational Skills
  9. Continuous Improvement

 

Supervisory Responsibility

This position oversees various positions on the Customer Account Specialist team and is responsible for the employee life cycle and performance management of these employees. 

 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The performance of this job may require occasional exposure to the manufacturing area. The noise level in the work environment is usually low to moderate.

 

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, use fine hand motor skills/dexterity, use repetitive motions, and lift and/or move up to 15 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  

Travel

Some travel to customers or events is expected for this position (approximately 20%).

 

 

Required Education and Experience

  1. Bachelor’s Degree in Business Administration or related field.
  2. 5+ years of progressive experience in inside sales, account management, customer service, or business development. 
  3. 2+ years of experience leading, supervising, or developing a sales, account management, or customer service team.
  4. Proven experience managing customer accounts and developing long-term customer relationships. 
  5. Demonstrated experience growing existing accounts, identifying sales opportunities, and supporting customer retention. 
  6.  Experience managing sales pipelines, quotes, opportunities, and customer follow-up. 
  7. Experience working cross-functionally with operations, engineering, quality, finance, or other internal teams.
  8. Ability to analyze sales activity, pipeline, customer retention, and performance metrics.
  9. Proficient with Microsoft Office (Outlook, Excel, PowerPoint), ERP Systems, and Sales Software. 


 

Preferred Education and Experience

  1. Manufacturing and/or Electronics experience. 
  2. Experience working with Sales Force.
  3. Mechanical aptitude.

 

Compensation and Benefits:
 Pro-Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long-term disability, retirement plan with a company match, FSA, paid vacation, sick days, holidays and Gain Sharing bonuses.
 
Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.