Retail Operations Coordinator Jobs (NOW HIRING)

Security & Operations Coordinator (Part Time)

Position Overview: 

The Security & Operations Coordinator supports daily security operations and on-site facilities coordination at the Brilliant Earth Distribution Center. Reporting to the Corporate Security Manager, this role serves as a key point of contact for employees, visitors and vendors, ensuring a productive and secure atmosphere.  The Security & Operations Coordinator maintains a safe environment for employees, safeguards company assets, enforces security policies, oversees third-party vendor work, and ensures physical security systems function properly. 

This is a part-time role based in our Secaucus, NJ facility. The ideal candidate will be available to work 10-hour day shifts on Mondays and Tuesdays. The targeted hourly range for this position is $21/hour - $25/hour. This compensation budget range may be adjusted at any time at the discretion of the company. 

What you'll do: 

• Build and maintain collaborative working relationships with on-site DC employees, the Security Team, Retail Operations, and third-party vendors 
• On-Site Security Operations & Access Management:
  • Provide on-site security coverage at the Distribution Center during scheduled shifts
  • Manage visitor check-in via the Eden system; verify identities and notify hosts
  • Enforce entry/exit procedures for employees, visitors, and deliveries; route packages to the receiving dock and food deliveries to the exterior door
  • Issue, track, and reconcile daily guest fobs with accurate sign-out records
  • Conduct scheduled interior and perimeter patrols
  • Provide escort and monitoring for all third-party vendors on-site, including those performing repairs, inspections or facilities work.
  • Support opening and closing procedures
  • Serve as on-site point of contact for police, fire, and EMS during emergencies
  • Report security and safety equipment issues and ensure repairs are completed without compromising facility security 

• Security Systems & Ticketing (DC and showrooms):
  • Learn and become proficient in company's security technology platforms and internal communication platforms. 
  • Process security tickets for alarm codes, fobs, safes, and CCTV access across the Distribution Center and showroom locations, including activations, deactivations, and access changes
  • Conduct security audits for the Distribution Center and showroom locations
  • Utilize CCTV, Access Control, and Intrusion alarm systems to support investigations and resolve security issues
  • Collaborate with the security team to maintain compliance with security policies and procedures 

• Facilities Support:
  • Serve as the on-site representative for the remote Retail Operations team on facilities matters
  • File facilities maintenance tickets in BEHelp with complete on-site details, and provide ongoing updates to the Retail Operations team through resolution.
  • Follow up on open tickets, coordinate with vendors and Retail Operations and confirm completion or work
  • Brief facilities vendors on issue context and observe work in progress and provide updates to Retail Operations.
  • Escalate time-sensitive or high-impact facilities issues with urgency.
  • Perform any other duties assigned or requested in relation to the position. 

Qualifications: 

• 1+ year of experience in operations, facilities, or a similar role; experience in loss prevention, security, or a distribution center environment is a plus.
• Familiarity with basic computer applications (email, ticketing system, messenger programs) to communicate. Comfort navigating between multiple software tools. Ability to manage multiple tasks in a fast-paced environment. 
• Familiarity with physical security technology (CCTV, access control, intrusion alarms) a plus; willingness and ability to learn these systems required
• Demonstrated ability to learn new systems, technology, and processes quickly
• Capable of working independently and collaboratively as part of a team.
• Ability to follow written or verbal instructions, following all safety rules and procedures.
• Strong oral and written communication skills.
• Ability to maintain confidentiality with sensitive information.
• Strong customer service orientation toward employees, visitors, and vendors.
• Ability to build and maintain positive working relationships with on-site and dispersed teams. 
• Consistent reliability and punctuality for scheduled shifts 

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