Retail Operations Coordinator Jobs in Riverside, CA

Catalyst Creative Group is a trend-leading Men's apparel Design and Manufacturing company based in Irvine, CA. In addition to designing our own brands and licenses (Ezekiel, Party Pants, Dockers), we have become a dominant player in private label apparel design and manufacturing because we help provide solutions to our customers' most fundamental needs—to elevate their brands, products, margins, and sell-through performance at retail. We are market leaders in men's swimwear, casual woven tops and bottoms, and casual knit tops and bottoms. Our customers rely on our exceptional apparel products to help them gain more market share. Our customers include many of America's most successful brands and retailers, including Nordstrom, Levi’s, Target, Tilly's, Buckle, Zumiez, PacSun, Costco, Sam's Club, Kohls, Walmart, TJMaxx, Ross, Dockers, etc. We attribute much of our success to our strong team of "A Players," which we define as those having passion, a positive attitude, excellent judgment, strong initiative, and ownership of their responsibilities.

GENERAL SUMMARY

The Operations Coordinator is responsible for the daily execution of operational activities for assigned customers. This position supports the accurate and timely movement of customer orders from order entry through production delivery and shipment.

The Operations Coordinator works within established processes, maintains accurate order information, coordinates daily activities with internal teams and the company’s third-party logistics provider, and communicates operational updates related to assigned customer orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily Customer Operations

• Execute daily operational activities for assigned customers.
• Monitor customer start-ship dates, delivery windows, and order requirements.
• Communicate operational updates regarding assigned orders to customers, as directed.
• Maintain accurate and current customer order information.
• Identify and escalate delays, discrepancies, or issues that may affect customer requirements.

Sales Order Entry

• Enter customer sales orders accurately and within required timelines.
• Review purchase order information for quantities, pricing, dates, shipping details, and other required information.
• Update sales orders based on approved changes.
• Maintain complete and organized sales order documentation.

Production Order Placement

• Create and place production orders based on approved customer orders and internal direction.
• Confirm production order quantities, dates, and required information are entered accurately.
• Update production orders when approved changes are received.
• Maintain accurate supporting documentation for production orders.

Production Delivery Tracking

• Track production delivery dates against customer start-ship dates and delivery requirements.
• Follow up with the appropriate internal teams regarding production status and expected delivery timing.
• Maintain current delivery information within company systems and tracking tools.
• Escalate potential delays or missed delivery dates to the Senior Operations Manager.

3PL Coordination

• Coordinate daily order and shipment activities with the company’s third-party logistics provider.
• Provide approved order, shipping, and delivery information to the 3PL.
• Follow up on order releases, shipment timing, and delivery status.
• Communicate shipment discrepancies or execution issues to the Senior Operations Manager.
• Maintain accurate shipment records and supporting documentation.

WHAT YOU’LL NEED TO SUCCEED

Qualifications

• Previous experience in operations, order entry, logistics, production coordination, customer service, or a related position preferred.
• Apparel, consumer products, wholesale, or retail experience is preferred.
• Experience working with sales orders, purchase orders, production orders, or shipping documentation.
• Strong attention to detail and accuracy.
• Strong organizational and follow-up skills.
• Ability to manage multiple orders, deadlines, and priorities.
• Clear written and verbal communication skills.
• Ability to follow established procedures and escalate issues promptly.
• Proficiency in Microsoft Outlook, Excel, and business operating systems.
• Experience with ERP systems, customer portals, or warehouse systems is preferred.

Core Competencies

• Accuracy and attention to detail
• Organization and prioritization
• Accountability and follow-through
• Clear communication
• Customer service
• Sense of urgency
• Teamwork
• Adaptability
• Process discipline

BENEFITS

Employees receive two weeks of paid vacation, one week of paid sick leave, and ten paid holidays (8 days + 2 floating). Employees may elect to participate in our health care plan (health, dental, or vision) with 100% of the employees’ costs paid by Catalyst (dependents may also join the plan with their premium paid by the employee). Catalyst offers a 401k match and reduced Friday hours during the summer months. Catalyst Creative Group offers exclusive employee perks, including discount benefits to enjoy savings on theme parks, hotels, shows, events, movies, and much more.

LOCATION INFORMATION

This is an in-office position. Our office is located at 133 Technology Drive, Suite 100, Irvine, CA 92618.

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITIES & DIVERSITY

Catalyst Creative Group is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Catalyst Creative Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.