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Restaurant Call Center Jobs (NOW HIRING)

Groot Hospitality

Call Center/Reservationist

Miami Beach, FL · On-site

$16.75 - $22/hr

Your working relationship with the entire staff is vital to the operation of the call center. You ... Verify availability for the restaurant. * Explain guarantee and cancellation policies to callers.

Groot Hospitality

Call Center/Reservationist

Miami Beach, FL · On-site

$16.75 - $22/hr

Your working relationship with the entire staff is vital to the operation of the call center. You ... Verify availability for the restaurant. * Explain guarantee and cancellation policies to callers.

Groot Hospitality

Call Center/Reservationist

Miami Beach, FL · On-site

$16.75 - $22/hr

Your working relationship with the entire staff is vital to the operation of the call center. You ... Verify availability for the restaurant. * Explain guarantee and cancellation policies to callers.

Hill Bros Logistics

Freight Capacity Coordinator

Omaha, NE · On-site

$18.50 - $24.75/hr

If you've worked in a busy restaurant, call center, warehouse, team-based environment, or the military, your skills may translate perfectly. Requirements What You'll Do Make daily phone and email ...

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Restaurant Call Center information

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How much do restaurant call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for restaurant call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a restaurant call center?

A Restaurant Call Center job involves handling inbound and outbound calls for a restaurant or restaurant chain. Responsibilities typically include taking customer orders, answering menu-related inquiries, processing reservations, handling complaints, and providing general assistance. Agents must have strong communication skills, knowledge of the restaurant's offerings, and the ability to work efficiently in a fast-paced environment. This role helps improve customer service and streamline operations for restaurants.

What types of calls and tasks will I handle as a restaurant call center representative?

As a Restaurant Call Center representative, you'll primarily handle inbound and outbound calls related to reservations, order placements, delivery inquiries, menu questions, and occasionally customer feedback or complaints. You may also be responsible for updating reservation systems, coordinating with restaurant staff to ensure accurate order fulfillment, and providing information about promotions or special events. Teamwork is important, as you'll often collaborate with front-of-house managers, kitchen staff, and delivery partners to resolve issues quickly. This role offers valuable experience in customer service and can provide a pathway to supervisory or management positions within hospitality organizations.

How to get hired in a restaurant call center?

To get hired in a restaurant call center, candidates should have strong communication skills, customer service experience, and familiarity with phone systems or CRM software. A high school diploma or equivalent is typically required, and some positions may require training or certification. Demonstrating reliability, a positive attitude, and the ability to handle high-pressure situations can improve chances of employment.

What are the key skills and qualifications needed to thrive in the restaurant call center position, and why are they important?

To thrive as a Restaurant Call Center representative, you need excellent communication skills, attention to detail, and the ability to handle high call volumes, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, POS software, and basic computer applications is typically required for this role. Strong listening skills, patience, and a customer-focused attitude set top performers apart. These skills ensure efficient and positive customer interactions, accurate order processing, and smooth restaurant operations.

More about Restaurant Call Center jobs
What cities are hiring for Restaurant Call Center jobs? Cities with the most Restaurant Call Center job openings:
What are the most commonly searched types of Restaurant Call Center jobs? The most popular types of Restaurant Call Center jobs are:
What states have the most Restaurant Call Center jobs? States with the most job openings for Restaurant Call Center jobs include:
What job categories do people searching Restaurant Call Center jobs look for? The top searched job categories for Restaurant Call Center jobs are:
Restaurant Call Center jobs near you
Infographic showing various Restaurant Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center/Reservationist

Groot Hospitality

Miami Beach, FL • On-site

$16.75 - $22/hr

Full-time

Re-posted 10 hours ago

Job description

Groot Hospitality employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast-paced multicultural environment. We are always looking for passionate people who embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances and rewarding career experience.
As a Reservationist, you help set the standards by which our venues are judged in your disposition and attitude towards the guest.
Good communication skills are a must. Your working relationship with the entire staff is vital to the operation of the call center. You must be able to anticipate guest needs and communicate those needs to your colleagues and manager. You will often be asked to take care of the problem yourself. A good Reservationist always needs to have a positive attitude and maintain that attitude in any situation.
Due to the nature of our business, this position requires us to work weekends and holidays.
The day-to-day responsibilities include but are not limited to:
  • Receive and follow through on all reservation requests, changes, and cancellations received by phone, email, or 3rd party request. Be knowledgeable about the group's venues.
  • Identify guest reservation needs and determine the appropriate room type.
  • Verify availability for the restaurant.
  • Explain guarantee and cancellation policies to callers.
  • Accommodate and document special requests.
  • Follow sales techniques to maximize revenue.
  • Input and access data in the reservation system
  • Ensure the highest level of guest satisfaction by offering attentive service to every guest and associate.
  • Anticipate potential issues and problems and engage proactively to avoid them.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Listen carefully to understand all guest requests, respond appropriately, and provide accurate information.
  • Remain up-to-date and familiar with procedures.
  • Step in for other staff as needed.
  • Attend staff meetings as needed.
  • Other duties as assigned by supervisor or other management.

Requirements
• Performs work well with accuracy, speed, and attention to detail.
• Clear and thorough communication skills
• Excellent problem-solving skills
• Can work on own as well as part of a team.
• Patience and customer-oriented approach
• Excellent people skills with a friendly attitude
• Responsible and trustworthy
• Able to work well in stressful, high-pressure situations.
• Ability to multi-task
• Ability to maintain the confidentiality of guest information.
• Ability to follow directions thoroughly and work with minimal supervision.
• Ability to comprehend and use a computerized reservation system.
• Available for flexible scheduling to meet the needs of the department.
Teamwork is the cornerstone of our company philosophy. You are expected to work with other reservationists as a team. You are also likely to work with managers and colleagues when necessary. Here are some things you can do to help promote that teamwork.
• Communicate with respect to your team any pertinent information that may affect the guest experience.
• Communicate with management if you see any issues that could affect the guest's experience.
• If something is not in the correct place, fix it.
• Basically, do what needs to be done without being asked.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

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