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Restaurant Call Center Jobs (NOW HIRING)

Pop-Up Talent

Call Center Sales

Fort Worth, TX · On-site

$42K/yr

Call Center Sales Fort Worth, TX 76137 Are you passionate about sales and ready to unleash your ... Prior experience in Customer Service, Sales, Marketing, Business Development, or the Restaurant ...

Talascend

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

Strong customer service experience (retail, restaurant, call center, etc.) * Professional, polished communication skills with critical phone presence * Ability to multi-task and work efficiently in a ...

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Restaurant Call Center information

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How much do restaurant call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for restaurant call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a restaurant call center?

A Restaurant Call Center job involves handling inbound and outbound calls for a restaurant or restaurant chain. Responsibilities typically include taking customer orders, answering menu-related inquiries, processing reservations, handling complaints, and providing general assistance. Agents must have strong communication skills, knowledge of the restaurant's offerings, and the ability to work efficiently in a fast-paced environment. This role helps improve customer service and streamline operations for restaurants.

What types of calls and tasks will I handle as a restaurant call center representative?

As a Restaurant Call Center representative, you'll primarily handle inbound and outbound calls related to reservations, order placements, delivery inquiries, menu questions, and occasionally customer feedback or complaints. You may also be responsible for updating reservation systems, coordinating with restaurant staff to ensure accurate order fulfillment, and providing information about promotions or special events. Teamwork is important, as you'll often collaborate with front-of-house managers, kitchen staff, and delivery partners to resolve issues quickly. This role offers valuable experience in customer service and can provide a pathway to supervisory or management positions within hospitality organizations.

How to get hired in a restaurant call center?

To get hired in a restaurant call center, candidates should have strong communication skills, customer service experience, and familiarity with phone systems or CRM software. A high school diploma or equivalent is typically required, and some positions may require training or certification. Demonstrating reliability, a positive attitude, and the ability to handle high-pressure situations can improve chances of employment.

What are the key skills and qualifications needed to thrive in the restaurant call center position, and why are they important?

To thrive as a Restaurant Call Center representative, you need excellent communication skills, attention to detail, and the ability to handle high call volumes, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, POS software, and basic computer applications is typically required for this role. Strong listening skills, patience, and a customer-focused attitude set top performers apart. These skills ensure efficient and positive customer interactions, accurate order processing, and smooth restaurant operations.

More about Restaurant Call Center jobs
What cities are hiring for Restaurant Call Center jobs? Cities with the most Restaurant Call Center job openings:
What are the most commonly searched types of Restaurant Call Center jobs? The most popular types of Restaurant Call Center jobs are:
What states have the most Restaurant Call Center jobs? States with the most job openings for Restaurant Call Center jobs include:
What job categories do people searching Restaurant Call Center jobs look for? The top searched job categories for Restaurant Call Center jobs are:
Restaurant Call Center jobs near you
Infographic showing various Restaurant Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Subway Catering Call Center: Part-time Customer Service Representative

Subway

Columbus, IN • On-site

$14.50 - $18.50/hr

Part-time

Re-posted 23 days ago

Subway rating

4.4

Company rating: 4.4 out of 10

Based on 2,048 frontline employees who took The Breakroom Quiz

98th of 106 rated fast food restaurants

Job description

JOB TITLE: Customer Service Representative
REPORTS TO: Subway Catering Director of Operations
Job Summary
This position is responsible for interacting with customers and franchisee's to provide information in response to inquiries about Subway products and services
Duties & Essential Job Functions
- Phone Sales: The Customer Service Representative will answer phones and respond to customer's requests. He/She will sell Subway products and place customer's orders with the appropriate Subway store. They will up-sell products and recommend the appropriate products based on fact finding.
- Payment Processing: The Customer Service Representative will be responsible for processing the customer's credit cards. They will input the date with Bank of America and provide proper reporting to IPC.
- Administration: CSRs will be asked to field all phone calls coming into the call center and transfer them to the appropriate staff member. They will place follow-up calls as time allows and document customer complaints
Qualifications
The Customer Service Representative must possess professional verbal and written communication skills. He/She needs to be computer literate with the ability to learn new software applications quickly. He/She will have good communication skills and enjoy working on a team
Required
The Catering Coordinator must be working towards a High School Diploma or GED. They must have reliable transportation to our home office in Columbus, IN. They must present themselves in a professional appearance, must be honest in their dealings with any agent within Estep and Company Inc. DBA Subway Restaurants
Schedule
The schedule for this position will be based on the needs of the Catering Call Center
Subway Catering Call Center
Whether it's game day with friends, a meeting at the office or a block party for the neighborhood, SUBWAY® Catering's Call Center helps make events a delicious success. We help callers explore our menu to see all of the delicious catering options, including hunger-busting Giant Subs, piled-high sandwich platters, quick and easy SUBWAY to GO!™ meals and much more....
Join the fun by being part of the Subway Catering Call Center, and part of the world's largest quick service restaurant franchisor and recognized leader in the Quick Service Industry. With more than 42,000 restaurants in almost 100 countries, we continue to add talent to our team. Apply today!
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