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Residential Program Manager Jobs in Springfield, MA

ServiceNet

Program Director

Westfield, MA · On-site

$50K - $52K/yr

On-site - Office located at residential program Position Summary At ServiceNet's Developmental ... Manage individual financial needs and reporting. * Participate in a rotating 24-hour on-call ...

ServiceNet

Program Director

Westfield, MA · On-site

$50K - $52K/yr

On-site - Office located at residential program Position Summary At ServiceNet's Developmental ... Manage individual financial needs and reporting. * Participate in a rotating 24-hour on-call ...

May Institute

Assistant Program Coordinator

Chicopee, MA · On-site

$22 - $23/hr

ASSISTANT PROGRAM COORDINATOR (APC) - Adult Residential Program Easthampton, Westfield, and ... adult residential home. This is a manager-in-training role designed for someone ready to learn ...

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All JobsResidential Program JobsResidential Program Manager JobsResidential Program Manager Jobs in Springfield, MA

Residential Program Manager information

See Springfield, MA salary details

$34.6K

$66.9K

$111.4K

How much do residential program manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for residential program manager in Springfield, MA is $66,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $67,200.00 per year, depending on experience, location, and employer.

What does a residential program manager do?

A Residential Program Manager oversees the daily operations of residential facilities, such as group homes or assisted living centers, ensuring that residents receive appropriate care and support. They supervise staff, develop and implement program policies, manage budgets, and ensure compliance with regulations. Residential Program Managers also work closely with residents and their families to address concerns and promote a safe, supportive environment.

What does a residential program manager do?

A residential program manager is responsible for the oversight of a residential services program. In this role, your responsibilities are to manage the execution of the program, hire and supervise the employees for the program, and ensure that the treatment of the members of the program is excellent. Additionally, your duties may require you to evaluate and review the plan and employees and recommend ways to improve employee services or the program in general. You coordinate the development and implementation of the program, manage the responsibilities of the employees, and monitor program participant reactions and outlook.

What are the key skills and qualifications needed to thrive as a residential program manager, and why are they important?

To thrive as a Residential Program Manager, you need a background in social services or related fields, experience in program management, and often a relevant degree such as social work or psychology. Familiarity with case management software, regulatory compliance systems, and incident reporting tools is typically required. Strong leadership, conflict resolution, and communication skills help foster a positive environment for both staff and residents. These skills and qualities are crucial for ensuring effective program delivery, regulatory adherence, and the well-being of residents in residential settings.

What are some common challenges faced by residential program managers, and how can they be addressed?

Residential Program Managers often navigate challenges such as balancing administrative duties with direct support to residents, managing diverse staff teams, and ensuring compliance with regulatory standards. Effective communication, strong organizational skills, and ongoing staff training are key to overcoming these obstacles. Building a supportive team culture and staying current on industry best practices can also help foster a positive environment for both residents and staff.

What is the difference between Residential Program Manager vs Case Manager?

AspectResidential Program ManagerCase Manager
CredentialsRelevant certifications (e.g., CPR, first aid), sometimes a degree in social work or related fieldSimilar certifications, often with a degree in social work, counseling, or related fields
Work EnvironmentOversees residential facilities, manages staff, and ensures program complianceWorks directly with clients to coordinate services and support
Employer & Industry UsageUsed in residential treatment centers, group homes, and community programsCommon in healthcare, social services, and community agencies

While both roles focus on supporting individuals in care settings, the Residential Program Manager oversees the entire residential program and staff, ensuring operational success. The Case Manager works directly with clients to coordinate services and support their individual needs.

What is the average salary for a residential program manager?

The average salary for a residential program manager typically ranges from $45,000 to $70,000 per year, depending on experience, location, and the size of the organization. Salaries may also include benefits such as health insurance and paid time off, and the role often requires strong leadership and case management skills.
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The top searched job categories for Residential Program Manager jobs in Springfield, MA are:

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Cities near Springfield, MA with the most Residential Program Manager job openings:

Residential Program Manager jobs near you
Infographic showing various Residential Program Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,514 per year, or $32.9 per hour.

Program Director

ServiceNet

Westfield, MA • On-site

$50K - $52K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 11 days ago

ServiceNet rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development

Program Director
Developmental Brain Injury Services
Location: Westfield, MA
Pay Rate: $50,079-$52,139
Schedule:
  • Monday-Friday, 9a-5p 
  • On-call schedule / rotation
  • On-site - Office located at residential program

Position Summary
At ServiceNet’s Developmental Brain Injury Services (DBIS), we are committed to supporting individuals with brain injuries to lead safe, enjoyable, and meaningful lives at home and in their communities. Using Positive Behavior Support (PBS) strategies, our staff work collaboratively to create empowering environments that evolve with the needs and goals of those we serve.
As Program Director, you’ll lead the daily operations of a residential program, ensuring high-quality care, program compliance, and staff leadership—while fostering a culture of respect, creativity, and personal growth.
Key Responsibilities
  • Support the successful launch of a new residential program, including home setup, furnishing, hiring, and staff training.
  • Ensure ongoing compliance with licensing and regulatory standards.
  • Lead, teach, and model best practices for staff using PBS strategies.
  • Oversee the health, safety, and daily living needs of residents—nutrition, medical care, hygiene, and recreational engagement.
  • Manage individual financial needs and reporting.
  • Participate in a rotating 24-hour on-call schedule and coordinate coverage during staff absences.
  • Contribute actively to ISP reviews, treatment team meetings, and individualized planning (goals, behavior plans, safety plans).
  • Organize and lead regular program staff meetings.
  • Maintain agency certifications and documentation standards.
  • Perform additional duties as assigned by the Director of Operations.
Qualifications
  • Supervisory/management experience preferred.
  • Minimum of a High School Diploma or GED required.
  • Experience working with individuals with brain injuries or developmental disabilities.
  • Valid driver's license with a clean driving record.
  • Strong communication, organizational, and computer skills.
  • Preferred certifications: MAP, PABC, CPR/First Aid.
  • Ability to pass a background screening (CORI).
Compensation & Benefits
  • Salary: $50,079–$52,139
  • MAP differential: $2/hr
  • Time Off: Generous paid time off package
  • Insurance: Comprehensive medical and dental coverage
  • Retirement: 403(b) with employer match
  • Other Benefits:
    • Paid orientation and ongoing training
    • Tuition assistance
    • Advancement opportunities
    • Paid life insurance
    • Long-term disability insurance

About ServiceNet 
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.   
 
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.  

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