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Residential Program Jobs in Springfield, MA (NOW HIRING)

Guidewire Inc

Residential Program Manager

Springfield, MA · On-site

$49K - $53K/yr

Guidewire, Inc. is seeking a dedicated Residential Program Manager to oversee the daily operations of our residential programs. This is a full time (40 hour) exempt position in Springfield, MA. If ...

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Residential Program information

See Springfield, MA salary details

$10

$19

$42

How much do residential program jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for residential program in Springfield, MA is $19.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $22.26 per hour, depending on experience, location, and employer.

What is a residential program?

A Residential Program is a structured living arrangement where individuals reside on-site to receive support, care, or treatment for specific needs such as mental health, substance use, disabilities, or behavioral challenges. These programs offer 24-hour supervision and a safe, supportive environment designed to help residents achieve personal goals, develop life skills, and transition to more independent living. Residential Programs can be short-term or long-term and are often run by specialized agencies or organizations. The specific services and structure of a Residential Program vary depending on the population served and the program’s goals.

What are the key skills and qualifications needed to thrive as a residential program manager, and why are they important?

To thrive as a Residential Program Manager, you need experience in social services, a relevant degree (such as social work or psychology), and knowledge of regulatory requirements for residential care. Familiarity with case management software, incident reporting systems, and compliance documentation is often necessary. Leadership, problem-solving, and strong interpersonal skills are crucial for supporting staff and residents alike. These competencies ensure effective program administration, high-quality care, and a safe, supportive environment for residents.

What are some common challenges faced by staff working in a residential program, and how can they be addressed?

Staff in residential programs often encounter challenges such as managing diverse resident needs, handling crisis situations, and maintaining clear communication within the team. Balancing administrative responsibilities with direct support work can also be demanding. These challenges can be addressed through ongoing training, strong teamwork, regular supervision, and self-care practices. Open communication and collaboration with colleagues ensure residents receive consistent, high-quality care while supporting staff well-being.

What is the difference between Residential Program vs Residential Counselor?

AspectResidential ProgramResidential Counselor
CredentialsVaries; often includes certifications in mental health or social servicesTypically requires a high school diploma or equivalent; certifications in counseling or crisis intervention are common
Work EnvironmentResidential facilities, group homes, or treatment centersResidential facilities, group homes, or community settings
Employer & IndustryNonprofit organizations, government agencies, private treatment centersSimilar employers; focuses on direct client support
Job FocusOverseeing program operations, coordinating services, managing staffProviding direct support, counseling, and supervision to residents

The main difference is that a Residential Program refers to the overall structure or facility offering services, while a Residential Counselor is a staff member providing direct care and support to residents within that program.

What is a residential program worker?

A residential program worker is a professional who provides support and supervision to individuals living in residential treatment or care facilities. They assist with daily activities, implement care plans, and ensure a safe environment, often requiring communication skills and relevant certifications such as CPR or first aid. The role typically involves shift work and working closely with other healthcare or social service staff.

What are the most commonly searched types of Residential Program jobs in Springfield, MA?

The most popular types of Residential Program jobs in Springfield, MA are:

What are popular job titles related to Residential Program jobs in Springfield, MA?

For Residential Program jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Residential Program jobs in Springfield, MA look for?

The top searched job categories for Residential Program jobs in Springfield, MA are:

Residential Program jobs near you
Infographic showing various Residential Program job openings in Springfield, MA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,484 per year, or $19.9 per hour.

Residential Program Director*

Northeast Center for Youth and Families Inc.

Springfield, MA • On-site

Full-time

Re-posted 21 days ago

Job description

Northeast Center for Youth & Families, Inc. (NCYF) is seeking a Residential Program Director for our latency age group home.

The ideal Residential Program Director is responsible for the overall operation and delivery of clinical, residential, and medical services within the latency-age Therapeutic Group Home. The ideal Residential Program Director candidate will have broad knowledge of non-profit administration and child protective systems as well as knowledge of state regulations pertaining to restraints and holds. A successful Residential Program Director will take initiative, have strong analytical and problem-solving skills, and is able to exercise good judgement. This position is full-time, Sunday to Thursday, 10:00AM to 6:00PM.

Requirements:

  • Bachelor’s degree (Master's degree preferred)
  • 3 years of experience as an administrator in a residential setting required
  • Demonstrate a working knowledge of the principles of trauma informed care.
  • Adult & Child CPR/First Aid/AED certification preferred (we will train staff)
  • Must possess valid driving license
  • Reliable transportation required.
  • Approved CORI, DCF and driving background checks required.

Job Description:

  • The Residential Program Director develops and monitors all aspects of service delivery within the therapeutic group home
  • Residential Program Directors provide weekly supervision to the Residential Supervisors, facilitate staff meetings, and provide and monitor training and professional development of all staff in the therapeutic group home
  • The Residential Program Director develops, in conjunction with residential leadership and clinical staff, quality performance indicators and monitors such indicators with the goal of continually assessing the services offered; as well, the Residential Program Director develops and implements policies and procedure in conjunction with the VP of Residential Services
  • The Residential Program Director will continually monitor and ensure all licensing and regulatory requirements are met for the therapeutic group home
  • Residential Program Directors may be called on to approach dysregulated clients utilizing CPI techniques and have the ability to obtain and maintain required certifications and licenses, including but not limited to CPR, First Aid, AED, CPI, and MAP trainings
  • Residential Program Directors provide on-call coverage to the therapeutic group home in rotation

*Sign-On Bonus of $5000! $2500 paid after 6 consecutive months of active employment and $2500 after 12 consecutive months of active employment. Certain retention timeframes do apply.

NCYF provides robust and comprehensive benefits to our staff!