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Residential Program Jobs in Springfield, MA (NOW HIRING)

Guidewire Inc

Residential Program Manager

Springfield, MA · On-site

$50K - $54K/yr

Guidewire, Inc. is seeking a dedicated Residential Program Manager to oversee the daily operations of our residential programs. This is a full time (40 hour) exempt position in Springfield, MA. If ...

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Residential Program information

See Springfield, MA salary details

$10

$19

$42

How much do residential program jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for residential program in Springfield, MA is $19.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $22.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Residential Program Manager, and why are they important?

To thrive as a Residential Program Manager, you need experience in social services, a relevant degree (such as social work or psychology), and knowledge of regulatory requirements for residential care. Familiarity with case management software, incident reporting systems, and compliance documentation is often necessary. Leadership, problem-solving, and strong interpersonal skills are crucial for supporting staff and residents alike. These competencies ensure effective program administration, high-quality care, and a safe, supportive environment for residents.

What are some common challenges faced by staff working in a residential program, and how can they be addressed?

Staff in residential programs often encounter challenges such as managing diverse resident needs, handling crisis situations, and maintaining clear communication within the team. Balancing administrative responsibilities with direct support work can also be demanding. These challenges can be addressed through ongoing training, strong teamwork, regular supervision, and self-care practices. Open communication and collaboration with colleagues ensure residents receive consistent, high-quality care while supporting staff well-being.

What is a residential program worker?

A residential program worker provides support and supervision to individuals living in residential facilities, such as group homes or treatment centers. They assist with daily activities, ensure safety, and may help with behavioral or therapeutic goals, often requiring communication skills and relevant certifications. The role typically involves shift work and adherence to program policies.

What is the 3 month rule for jobs?

The 3 month rule in a residential program context often refers to a probationary period lasting three months, during which employee performance and suitability are evaluated. This period allows employers to assess skills, reliability, and fit for the role before offering permanent employment or benefits. It is common for staff working in residential settings to complete this period to ensure quality care and compliance with program standards.

What jobs pay 10,000 a month without a degree?

In the context of residential programs, high-paying roles such as experienced managers or specialized trainers can earn around $10,000 monthly without a formal degree, often requiring relevant experience, certifications, or skills. These positions typically involve leadership, coordination, or technical expertise within the program environment.

What is the difference between Residential Program vs Residential Counselor?

AspectResidential ProgramResidential Counselor
CredentialsVaries; often includes certifications in mental health or social servicesTypically requires a high school diploma or equivalent; certifications in counseling or crisis intervention are common
Work EnvironmentResidential facilities, group homes, or treatment centersResidential facilities, group homes, or community settings
Employer & IndustryNonprofit organizations, government agencies, private treatment centersSimilar employers; focuses on direct client support
Job FocusOverseeing program operations, coordinating services, managing staffProviding direct support, counseling, and supervision to residents

The main difference is that a Residential Program refers to the overall structure or facility offering services, while a Residential Counselor is a staff member providing direct care and support to residents within that program.

What is a Residential Program?

A Residential Program is a structured living arrangement where individuals reside on-site to receive support, care, or treatment for specific needs such as mental health, substance use, disabilities, or behavioral challenges. These programs offer 24-hour supervision and a safe, supportive environment designed to help residents achieve personal goals, develop life skills, and transition to more independent living. Residential Programs can be short-term or long-term and are often run by specialized agencies or organizations. The specific services and structure of a Residential Program vary depending on the population served and the program’s goals.

What is the highest paid, lowest stress job?

In the context of residential programs, roles such as case managers or administrative coordinators often have moderate pay and lower stress levels, especially when they involve predictable schedules and clear responsibilities. These positions typically require strong organizational skills and communication but tend to have less physical or emotional strain compared to frontline or high-pressure roles.
Residential Program jobs near you
Infographic showing various Residential Program job openings in Springfield, MA as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,484 per year, or $19.9 per hour.
Residential Program Manager

Residential Program Manager

Guidewire Inc

Springfield, MA • On-site

$50K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Are you passionate about making a real difference? Do you thrive in leadership roles where you can inspire others and manage operations seamlessly? Guidewire, Inc. is seeking a dedicated Residential Program Manager to oversee the daily operations of our residential programs. This is a full time (40 hour) exempt position in Springfield, MA. If you're ready to lead with purpose, collaborate with an amazing team, and support the individuals we serve, this role is for you!

What You'll Do:

As a Residential Program Manager, you will be at the heart of ensuring our programs run smoothly and effectively, while also leading and developing a strong, engaged team.

Program Support:
  • Oversee Daily Operations: Directly supervise, evaluate, and monitor every aspect of the residential program, ensuring its success.
  • Handle Emergencies: Respond swiftly to emergencies, acting as the primary leader during critical moments.
  • Ensure Goals Are Met: Take responsibility for making sure individual service goals (ISP/IAP/IEP) for those we support are achieved.
  • Manage Shifts: Ensure all shifts are covered according to the site profile, ensuring no gaps in support.
  • Be On-Call: Participate in a 24-hour on-call phone rotation, offering guidance during urgent situations.
Staff Development and Supervision:
  • Lead by Example: Supervise and mentor staff while reinforcing Positive Behavioral Supports (PBS) and agency values.
  • Recruit and Develop Talent: Interview, hire, and ensure new staff are thoroughly oriented, trained, and integrated into our culture.
  • Build Schedules: Create and oversee daily/weekly staff schedules and responsibilities to ensure smooth operations.
  • Provide Feedback: Regularly evaluate staff performance, offering constructive feedback, and recognizing great work based on data collection.
  • Evaluate and Grow Your Team: Complete performance evaluations on time and approve staff hours via ADP.
Operational Support:
  • Keep Things Running Smoothly: Ensure that the program maintains a preventative maintenance approach, including regular upkeep of agency vehicles and program spaces.
  • Safety First: Promote the health and safety of residents by maintaining a clean, safe environment that complies with all health and safety regulations.
  • Report Maintenance Needs: Work closely with the Facilities Director to ensure timely maintenance and repairs for both program sites and vehicles.
Administrative Duties:
  • Data Management: Ensure all PBS data is accurate, timely, and complete for review and use.
  • Compliance: Ensure all agency, DDS, DMH, DCF, MRC, and MAP standards are met consistently, with no exceptions.
  • Financial Accountability: Oversee program and individual finances, ensuring everything is properly accounted for and managed within budgetary parameters, including controlling overtime.
  • Policies and Procedures: Stay updated on and enforce all agency policies and procedures to ensure the program operates at its best.
Qualifications You’ll Bring:
  • Education/Experience: Bachelor’s degree or 4 years’ management experience in human services or a related field (preferred).
  • Passion for PBS: Willingness to learn and apply Positive Behavioral Supports to help us meet our program goals.
  • Residential Experience: Previous experience working with individuals with disabilities in residential settings (preferred).
  • Communication Skills: Strong written and verbal communication skills to effectively manage staff and operations.
  • Teamwork & Independence: Ability to work independently and collaborate as part of a team.
  • Tech-Savvy: Familiarity with Microsoft Office programs (Outlook, Word, Excel, PowerPoint).
  • Professionalism & Confidentiality: Demonstrated ability to maintain confidentiality and professionalism at all times.
  • Non-Profit Experience: Experience working for a non-profit organization is a plus!
Additional Requirements
  • Valid driver’s license and driving record that meets agency insurability and policy requirements
  • Reliable transportation
  • Ability to successfully pass CORI and fingerprint-based background checks

Salary range: $50,349 – $54,020 annually, based on experience and qualifications

Site 619

Benefits:
  • Health, vision, dental & Life Insurance
  • Short-term & Long-Term disability insurance
  • 401 (K) retirement plan (with company contribution)
  • Competitive sick, personal and vacation time
  • 11 Paid Holidays
  • Tuition Remission
  • Employee Assistance Program
  • Employee Discount Programs

Candidates who are fluent in American Sign Language (ASL) are encouraged to apply.

Guidewire, Inc. is an equal opportunity employer