Employee Experience Program Manager Jobs in Springfield, MA

Join a team that is shaping how employees experience work every day. As an Employee Experience Design Lead, Advisor, you will help translate employee feedback into meaningful actions that strengthen engagement, improve outcomes, and create a more connected and engaged workplace. In this role, you will partner across HR and the business to activate insights, support leaders, and contribute to a culture where employees feel heard, valued, and empowered.

Responsibilities

• Drive the execution of employee experience activation efforts by translating feedback into clear, actionable plans that improve engagement outcomes

• Support targeted listening temperature checks, focus groups, and employee forums to capture real-time sentiment and insights

• Support development and distribution of manager tools, resources, and messaging that help them effectively respond to employee feedback and lead engagement efforts

• Partner with Sr. Design Leads, HRBPs, COEs, and business leaders to implement targeted engagement and recovery plans aligned to enterprise priorities

• Coordinate and deliver activation campaigns, ensuring timelines, communications, and deliverables are aligned across stakeholders

• Assist in developing clear and consistent communications that reinforce "what we heard" and "what we're doing" to close feedback loops

• Track participation, feedback, and outcomes to support continuous improvement and informed decision-making

• Maintain strong organization of program activities, insights, and follow-up actions to ensure accountability and progress

Required Qualifications

• Minimum 4 years of experience in HR, employee experience, engagement, or organizational development

• Experience supporting programs, projects, or initiatives within a corporate or HR environment

• Strong communication skills with the ability to translate ideas into clear, actionable outputs

• Ability to manage multiple priorities and deliver results in a fast-paced environment

• Strong attention to detail with a focus on follow-through and execution

• Ability to travel up to 20%

Preferred Qualifications

• Exposure to employee listening strategies, communications, or change initiatives

• Experience supporting manager enablement efforts such as toolkits, talking points, or training materials

• Ability to synthesize feedback and identify trends to inform actions and recommendations

• Demonstrated collaboration with cross-functional stakeholders across HR and business teams

• Bachelor's degree or equivalent experience

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 96,800 - 161,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.