Accessibility Program Manager Jobs in Springfield, MA

SCHEDULE: Sat 9a-9p, Wed-Fri 2p-11p

For internal applications written interest & resume must be submitted by application deadline: 6/10/2026

GENERAL DESCRIPTION:

The primary duty of this position is to provide individuals in a community-based program with support services. Provides individuals in community-based program with support services designed to promote the self-determination, independence, productivity, integration and inclusion in community life of the individuals served.  Accomplishes this through culturally competent programs aimed at teaching new skills in the areas of self-care, managing behavior, community integration and other activities of daily living. This is carried out with respect and dignity and in accordance with Journey Found policies and procedures.  The secondary duty is to assist the Program Coordinator in the administration and operation of the home.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Applies age and population specific competencies.  Understands and applies competencies specific to the general characteristics of each age group and specific population served.
2. Interacts effectively and professionally in written and oral format, with all of the organization’s stakeholder; including but not limited to co-workers, management, parents and members of the community.   Abides by the professional standards of Journey Found.
3. Provides therapeutic environment.  Encourages consumer participation; is helpful, supportive and respectful of differences with regards to unique needs, age, gender and culture of the individual served.
4. Assists with personal care.  Assists individuals served with activities of daily living according to agency standards.
5. Manages behavioral crises. Implements formal Behavior Support Plan (BSP) with support from the clinical team.  Applies crisis prevention and intervention strategies, as approved by Journey Found.
6. Manages groups of individuals in the program and the community.  Works effectively with more than one individual, encouraging participation in the program, providing support and offering assistance.
7. Develops, implements and evaluates Individuals Plans (IP).   Provides case management as assigned; assessing individual’s skill set and areas of need, participating in the development of Individual Plans (IP) and evaluating the effectiveness of the goals, objectives, plans and procedures. Implements formal skills building programs, as identified in IP
8. Completes programmatic documentation.  Completes all required paperwork in a timely manner, uses the appropriate format, completes to standard and follows managerial direction.
9. Implements program safety protocols.  Implements established program safety protocols.
10.  On-call responsibilities.  Maintains on-call responsibilities in the absence of the Program Manager.  Assumes the role of interim Program Manager in the long-term absence of the Program Manager, as directed
11. Transportation.  Provides transportation to individuals supported as required.  Operates company vehicles safely and defensively.  Participates in vehicle maintenance.
12. Completes training.  Completes and maintains training programs/certifications as required by Journey Found, state and federal regulatory agencies.
13. Quality improvement.  Participates in continuous improvement to increase productivity, reduce inefficiencies and enhance the quality of services provided. 
14. Maintains program facilities.  Maintains the program facilities by carrying out or assisting the individuals and/or management to carry out program maintenance and/or to submit requests for program maintenance
     
    Adheres to the mission, vision and values of Journey Found and conducts him/herself within standards of professional conduct of his/her program, division and the organization.  Performs other duties, responsibilities and undertakes projects at any program or location as assigned by a supervisor, Director of Support Services or other member of management of Journey Found.  Adheres to the Journey Found Policy & Procedure which protects the privacy and security of consumer health information. Maintains the security of electronic media and returns to his/her supervisor when appropriate. 
     
    ESSENTIAL PHYSICAL REQUIREMENTS:
     
    The ability to move independently throughout a wide range of environments, some of which may not be wheelchair or otherwise handicapped accessible, is required.  Independent transportation to locations that may not be served by public transportation may be necessary.  Journey Found will make reasonable accommodations, whenever possible, when needed and/or requested by employees.  Requests for accommodations will be honored, unless the accommodation would cause under hardship on the operation of the program and/or on the organization
     

EEOC Statement: Journey Found, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Journey Found, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.