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Accessibility Program Manager Jobs in Springfield, MA

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Accessibility Program Manager information

See Springfield, MA salary details

$38.4K

$107.1K

$156.4K

How much do accessibility program manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for accessibility program manager in Springfield, MA is $107,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $132,000.00 per year, depending on experience, location, and employer.

What is an accessibility program manager?

Accessibility Program Managers are professionals who oversee and coordinate initiatives to ensure products, services, and environments are accessible to people with disabilities. They develop strategies, set standards, and collaborate with various teams to implement accessibility best practices across an organization. Their role often includes policy development, training, monitoring compliance, and advocating for accessibility improvements. They play a crucial part in promoting inclusive design and ensuring that digital and physical spaces meet legal and ethical accessibility standards.

What skills and qualifications are needed to be an accessibility program manager?

To thrive as an Accessibility Program Manager, you need a solid understanding of accessibility standards (such as WCAG), program management experience, and often a background in UX, web development, or related fields. Familiarity with accessibility testing tools, project management platforms (like Jira or Asana), and certifications such as CPACC or WAS are commonly expected. Exceptional communication, leadership, and stakeholder management skills help drive organizational change and foster inclusive collaboration. These skills and qualities ensure effective implementation of accessibility initiatives, compliance with legal standards, and improved experiences for all users.

How does an accessibility program manager collaborate with cross-functional teams to ensure digital accessibility standards are met?

As an Accessibility Program Manager, you'll work closely with product managers, designers, developers, and quality assurance teams to embed accessibility into every stage of the product lifecycle. This often involves providing training, reviewing designs and code for compliance, and creating clear processes for reporting and resolving accessibility issues. Regular communication and building strong relationships across departments are key to ensuring accessibility is prioritized and understood company-wide. You may also facilitate user testing with people with disabilities to gather real-world feedback and continuously improve accessibility efforts.

What is the difference between Accessibility Program Manager vs Accessibility Specialist?

AspectAccessibility Program ManagerAccessibility Specialist
CredentialsCertifications like IAAP CPACC or CP, relevant experienceSimilar certifications, often entry to mid-level
Work EnvironmentOversees programs, manages teams, strategic planningExecutes accessibility testing, audits, and compliance tasks
Employer & Industry UsageUsed in large organizations, tech, and government sectorsCommon in various industries, including tech and education
Search & Comparison IntentUnderstanding managerial roles, program scopeFocus on specific accessibility tasks and skills

The Accessibility Program Manager typically oversees accessibility initiatives, manages teams, and develops strategies, while the Accessibility Specialist focuses on executing accessibility testing and compliance tasks. Both roles require relevant certifications and are vital in ensuring digital accessibility across organizations.

What job categories do people searching Accessibility Program Manager jobs in Springfield, MA look for?

The top searched job categories for Accessibility Program Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Accessibility Program Manager jobs?

Cities near Springfield, MA with the most Accessibility Program Manager job openings:

Accessibility Program Manager jobs near you

Accessibility Transportation Coordinator

Smith College

Northampton, MA • On-site

Full-time

Posted 6 days ago

Smith College rating

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

145th of 618 rated colleges and universities

Job description

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.
Department
Facilities Management
Job Description
Job Summary
The Accessibility Transportation Coordinator administers and coordinates the College's accessible
transportation program, ensuring students, employees, and guests with approved accommodations have
equitable access to campus facilities, programs, services, housing, and employment. The position
exercises independent judgment in coordinating transportation resources, managing daily operations of
the program, resolving service issues, and ensuring compliance with accessibility requirements.
The coordinator serves as a primary liaison among the Accessibility Resource Center (ARC), Human
Resources, Campus Safety, students, employees, and other campus partners regarding accessible
transportation services. The position also supervises student employees assigned to the program and is
responsible for the day-to-day administration of transportation services.
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create
a respectful, inclusive, and welcoming work environment.
Essential Functions
Program Administration & Coordination
  • Coordinate and administer the College's accessible transportation program.
  • Develop, implement, and monitor transportation schedules to meet accommodation-related needs.
  • Assess service demands and make independent decisions regarding route assignments, scheduling priorities, and operational adjustments.
  • Evaluate program effectiveness and recommend improvements to enhance service delivery.
  • Maintain records, reports, and operational data related to transportation services.
  • Ensure compliance with applicable accessibility requirements, institutional policies, and operational procedures.
  • Participate in planning and implementation of transportation-related accessibility initiatives.

Supervision & Student Employee Management
  • Recruit, train, schedule, supervise, and evaluate student employees assigned to accessible transportation services.
  • Provide ongoing coaching, direction, and performance feedback.
  • Assign and monitor work and ensure service standards are maintained.
  • Participate in hiring recommendations and corrective action discussions involving student employees as appropriate.
  • Ensure student employees complete required training and certifications.

Accessibility Support & Campus Collaboration
  • Serve as a primary point of contact regarding accessible transportation services.
  • Collaborate with ARC, Human Resources, Campus Safety, Residence Life, and other departments to support accommodation-related transportation needs.
  • Exercise discretion and judgment in addressing transportation concerns, service requests, and operational challenges.
  • Maintain confidentiality regarding accommodation and disability-related information.
  • Provide information and guidance regarding transportation services and referral processes.

Transportation Operations
  • Operate accessible transportation vehicles as needed to ensure continuity of service.
  • Assist passengers with boarding, securement of mobility devices, and transportation support.
  • Monitor vehicle utilization and service effectiveness.
  • Coordinate service coverage during peak periods, absences, and special events.

Vehicle, Equipment & Compliance Management
  • Oversee vehicle inspections, maintenance scheduling, and operational readiness.
  • Ensure accessibility equipment is properly maintained and functioning.
  • Review incident reports and coordinate appropriate follow-up actions.
  • Maintain required operational documentation and records.

MINIMUM REQUIRED Qualifications (education, experience, certifications, licenses, knowledge, skills)
Associate's Degree and 1-5 years' experience in transportation coordination, accessibility services, customer service operations, program administration, or a related field; or an equivalent combination of education and experience
  • Valid driver's license with an acceptable driving record.
  • Experience coordinating schedules, services, programs, or operational activities.
  • Experience exercising independent judgment and problem-solving in a customer service or administrative environment.
  • Demonstrated ability to maintain confidential information.
  • Proficiency with Microsoft Office and scheduling or database systems.
  • Excellent interpersonal, organizational, and communication skills.
  • Knowledge of accessibility principles, customer service practices, and transportation safety standards.
  • Ability to exercise discretion, sound judgment, and independent decision-making.
  • Ability to manage multiple priorities and respond effectively to changing operational needs.
  • Ability to interpret and apply policies, procedures, and regulatory requirements.
  • Ability to establish and maintain effective working relationships with diverse constituents.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to prepare reports and maintain accurate records.
  • Commitment to diversity, equity, inclusion, accessibility, and belonging.
  • Ability to communicate effectively with individuals from diverse backgrounds and with varying accommodation needs.

Compensation
In addition to a competitive benefits package, pay for this role is typically between $24.02 - $29.35 hourly covering the middle half of market compensation. Actual compensation will vary based on individual qualifications.
Position Type
Regular
Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.
You will NOT be able to attach additional files after you have hit the Submit button.
Review of applications will begin
August 27, 2026
About Smith College
Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.
As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.

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