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Residential Program Jobs in Springfield, MA (NOW HIRING)

Community Residences

Program Lead

East Hartford, CT · On-site

... or Residential Program Manager within 24 hours. 6. Once Medication Certified, administer medication to clients at prescribed times; in accordance with agency policy and DDS regulatory standards.

May Institute

Assistant Program Coordinator

Chicopee, MA · On-site

$22 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

ASSISTANT PROGRAM COORDINATOR (APC) - Adult Residential Program Easthampton, Westfield, and Wilbraham, MA Grow. Support. Step into leadership. As an Assistant Program Coordinator (APC), you'll ...

Behavioral Health Network

Program Manager

Holyoke, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In the Developmental Services program , we provide 24-hour staffed residential, family support, advocacy, and day services to support individuals with developmental disabilities. We value the ...

Community Residences

Resident. Instructor

East Hartford, CT · On-site

$18.46 - $19.45/hr

ESSENTIAL JOB FUNCTIONS 1. Overall Supervision and training of Program Coordinators, Program Managers and residential staff on assigned caseload. 2. Management of employees including hiring, training ...

Community Residences

Resident. Instructor

South Windsor, CT · On-site

$17.25 - $19.45/hr

ESSENTIAL JOB FUNCTIONS 1. Overall Supervision and training of Program Coordinators, Program Managers and residential staff on assigned caseload. 2. Management of employees including hiring, training ...

Community Residences

Resident. Instructor

South Windsor, CT · On-site

$17.25 - $19.45/hr

ESSENTIAL JOB FUNCTIONS 1. Overall Supervision and training of Program Coordinators, Program Managers and residential staff on assigned caseload. 2. Management of employees including hiring, training ...

Community Residences

Resident. Instructor

Windsor, CT · On-site

$17.25 - $19.45/hr

ESSENTIAL JOB FUNCTIONS 1. Overall Supervision and training of Program Coordinators, Program Managers and residential staff on assigned caseload. 2. Management of employees including hiring, training ...

Community Residences

Resident. Instructor

Windsor, CT · On-site

$17.25 - $19.45/hr

ESSENTIAL JOB FUNCTIONS 1. Overall Supervision and training of Program Coordinators, Program Managers and residential staff on assigned caseload. 2. Management of employees including hiring, training ...

Community Residences

Resident. Instructor

Manchester, CT · On-site

$17.25 - $19.45/hr

ESSENTIAL JOB FUNCTIONS 1. Overall Supervision and training of Program Coordinators, Program Managers and residential staff on assigned caseload. 2. Management of employees including hiring, training ...

Community Residences

Resident. Instructor

East Hartford, CT · On-site

$17.25 - $19.45/hr

ESSENTIAL JOB FUNCTIONS 1. Overall Supervision and training of Program Coordinators, Program Managers and residential staff on assigned caseload. 2. Management of employees including hiring, training ...

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All JobsResidential Program JobsResidential Program Jobs in Springfield, MA

Residential Program information

See Springfield, MA salary details

$10

$19

$42

How much do residential program jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for residential program in Springfield, MA is $19.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $22.26 per hour, depending on experience, location, and employer.

What is a residential program?

A Residential Program is a structured living arrangement where individuals reside on-site to receive support, care, or treatment for specific needs such as mental health, substance use, disabilities, or behavioral challenges. These programs offer 24-hour supervision and a safe, supportive environment designed to help residents achieve personal goals, develop life skills, and transition to more independent living. Residential Programs can be short-term or long-term and are often run by specialized agencies or organizations. The specific services and structure of a Residential Program vary depending on the population served and the program’s goals.

What are the key skills and qualifications needed to thrive as a residential program manager, and why are they important?

To thrive as a Residential Program Manager, you need experience in social services, a relevant degree (such as social work or psychology), and knowledge of regulatory requirements for residential care. Familiarity with case management software, incident reporting systems, and compliance documentation is often necessary. Leadership, problem-solving, and strong interpersonal skills are crucial for supporting staff and residents alike. These competencies ensure effective program administration, high-quality care, and a safe, supportive environment for residents.

What are some common challenges faced by staff working in a residential program, and how can they be addressed?

Staff in residential programs often encounter challenges such as managing diverse resident needs, handling crisis situations, and maintaining clear communication within the team. Balancing administrative responsibilities with direct support work can also be demanding. These challenges can be addressed through ongoing training, strong teamwork, regular supervision, and self-care practices. Open communication and collaboration with colleagues ensure residents receive consistent, high-quality care while supporting staff well-being.

What is the difference between Residential Program vs Residential Counselor?

AspectResidential ProgramResidential Counselor
CredentialsVaries; often includes certifications in mental health or social servicesTypically requires a high school diploma or equivalent; certifications in counseling or crisis intervention are common
Work EnvironmentResidential facilities, group homes, or treatment centersResidential facilities, group homes, or community settings
Employer & IndustryNonprofit organizations, government agencies, private treatment centersSimilar employers; focuses on direct client support
Job FocusOverseeing program operations, coordinating services, managing staffProviding direct support, counseling, and supervision to residents

The main difference is that a Residential Program refers to the overall structure or facility offering services, while a Residential Counselor is a staff member providing direct care and support to residents within that program.

What is a residential program worker?

A residential program worker is a professional who provides support and supervision to individuals living in residential treatment or care facilities. They assist with daily activities, implement care plans, and ensure a safe environment, often requiring communication skills and relevant certifications such as CPR or first aid. The role typically involves shift work and working closely with other healthcare or social service staff.

What are the most commonly searched types of Residential Program jobs in Springfield, MA?

The most popular types of Residential Program jobs in Springfield, MA are:

What are popular job titles related to Residential Program jobs in Springfield, MA?

For Residential Program jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Residential Program jobs in Springfield, MA look for?

The top searched job categories for Residential Program jobs in Springfield, MA are:

Residential Program jobs near you
Infographic showing various Residential Program job openings in Springfield, MA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,484 per year, or $19.9 per hour.

Program Supervisor

Mental Health Association - Western MA

Springfield, MA • On-site

$50K - $53K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Position Summary

The Program Supervisor provides leadership and oversight for MHA’s SHIFT Avon transitional residential program and permanent supportive housing outreach program. This role supports individuals in recovery from substance use and mental health challenges as they work toward stable housing and independent living. Responsibilities include supervising staff, ensuring a safe and supportive environment, overseeing daily operations, and guiding residents through recovery and life skills development. The Supervisor also supports treatment planning, relapse prevention, crisis intervention, and ensures program compliance with MHA and BSAS standards.

Pay Range: $50,000-53,000 annually

Open Shift: Monday through Friday 8am-4pm (40hrs)

Key Responsibilities
  • Supervise, coach, and support staff in delivering recovery-oriented services.
  • Provide regular supervision to ensure staff development and policy compliance.
  • Oversee scheduling, timesheets, PTO approvals, and staffing coverage.
  • Ensure completion of required trainings, emergency drills, and procedural reviews.
  • Monitor and maintain accurate documentation, including admissions, discharges, and service plans.
  • Coordinate communication with internal teams and external providers to ensure quality care.
  • Oversee participant intake, discharge, and aftercare planning, including housing and benefits support.
  • Manage daily program operations to ensure safety, engagement, and service quality.
  • Respond to medical and psychiatric emergencies and ensure timely incident reporting.
  • Support administrative and program functions, including finances, reporting, audits, on-call rotation, and community engagement.
About the Division of Recovery Services (DRS)

The Division of Recovery Services (DRS) supports individuals of all ages navigating mental health and substance use challenges. Our youth residential programs provide a safe, structured environment for adolescents involved with the Department of Children and Families (DCF) to address behavioral health needs. For adults, DRS offers residential and outreach support for those in recovery or living with addiction, including many with co-occurring mental health concerns. Through compassionate, trauma-informed care, we help individuals build coping skills, restore stability, and work toward long-term recovery and wellness.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

  • Strong leadership, organizational, and interpersonal skills with the ability to supervise a team
  • Ability to manage multiple priorities, respond to crises, and maintain composure in difficult situations
  • Proficiency in oral and written communication, documentation, and basic computer applications
  • Ability to model and support trauma-informed, strengths-based, and person-centered service delivery
  • Ability to build relationships and establish a supportive community culture within the environment
  • Valid driver’s license, acceptable driving record, sufficient insurance and reliable vehicle required
  • Must be able to pass and maintain certifications in CPR and First Aid
  • Minimum of two years of experience supporting individuals with psychiatric diagnoses, substance use, trauma, and/or homelessness
  • Supervisory experience and prior work in a residential setting strongly preferred

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
  • $50,000-53,000 annually