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Reservations Agent Jobs in Delaware (NOW HIRING)

AAA Mid Atlantic

Experienced Travel Agent

Christiana, DE · On-site

$17.18 - $22/hr

As An Associate Travel Agent You Will: * Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more. * Use your personal travel experiences to ...

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Reservations Agent information

See Delaware salary details

$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for reservations agent in Delaware is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Delaware?

The most popular types of Reservations Agent jobs in Delaware are:

What are popular job titles related to Reservations Agent jobs in Delaware?

For Reservations Agent jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Reservations Agent jobs in Delaware look for?

The top searched job categories for Reservations Agent jobs in Delaware are:

What cities in Delaware are hiring for Reservations Agent jobs?

Cities in Delaware with the most Reservations Agent job openings:

What are popular job titles related to Reservations Agent jobs in DE?

For Reservations Agent jobs in DE, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Delaware as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,316 per year, or $17.5 per hour.

Experienced Travel Agent

AAA Mid Atlantic

Christiana, DE • On-site

$17.18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

We're Always Hiring Experienced Travel Agents!As An Associate Travel Agent You Will:
  • Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
  • Use your personal travel experiences to inspire and guide clients.
  • Build long-term relationships, turning first-time clients into loyal travelers.
  • Leverage AAA's established travel strategy to maximize success and achieve your sales goals.
  • Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
  • Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
  • Resolve client concerns under management guidance.
  • Attend promotional events, training, and familiarization trips to stay ahead in the industry.
Why AAA? Your Career, Your Adventure!
  • Exclusive Perks:Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
  • Paid Educational Trips:Explore destinations firsthand and build your expertise.
  • No Sundays:Enjoy a consistent schedule with Sundays off!
  • Convenient Hours:Monday-Friday, 8 AM-6 PM, and Saturday, 8 AM-5 PM (37.5-hour work week).

Store Locations:

  • 1 River Place, Wilmington, DE 19801

  • 1201 Churchman's Road, Newark, DE 19713

Minimum Qualifications:
  • High School diploma or equivalent required; Associate's degree or graduate of an accredited travel school is preferred.
  • Minimum of 3 years of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
  • Minimum of 3 years of Retail experience required.
  • Certified Travel Associate (CTA) designation required within 2 years of job acceptance.
  • Existing book of business strongly preferred
Knowledge Skills and Abilities:
  • Ability to respond to customer inquiries and interact with individuals.
  • Effective communication skills, both written and oral.
  • Strong organizational skills.
  • Proficient using the Internet, AAA Intranet, Travel booking sites, and other applicable legacy and web-based PC applications used to process work and service client requests.
  • Ability to complete all AAA Travel Agent training via AAA-University and class attendance is required.
  • Working knowledge of geography and the ability to use manual (paper) or PC based maps.


What We Offer:

  • Base Salary:The starting base compensation for this position is $17.18 to $22hour. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

  • Monthly Incentives:This position is eligible to earn incentive pay with an average payout of $550 - $1,500 per month, after approximately 6 months of employment.

  • Paid Time Off:3+ weeks accrued in your first year.

  • Full Benefits Package:Medical, dental, vision, retirement plans, and more.

Full time Associatesare offered a comprehensive benefits package that includes:

  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Sales

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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