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Guest Service Agent Jobs in Delaware (NOW HIRING)

Stonebridge Companies

Guest Service Agent

Frederica, DE · On-site

$14.50 - $18.50/hr

Guest Service Agent Location: City, State FLSA: Exempt/Non-Exempt Status: Part-time, full-time, seasonal, on-call. Reports to: Front Office Manager Pay Range: Enter hourly rate range or salary range ...

Stonebridge Companies

Guest Service Agent

Frederica, DE · On-site

$14.50 - $18.50/hr

Guest Service Agent Location: City, State FLSA: Exempt/Non-Exempt Status: Part-time, full-time, seasonal, on-call. Reports to: Front Office Manager Pay Range: Enter hourly rate range or salary range ...

SPRINGHILL SUITES NEWARK

Guest Service Agent

Newark, DE · On-site

$14.75 - $18.75/hr

Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and ...

Stonebridge Companies

Guest Services Agent

Frederica, DE · On-site

$15/hr

Frederica, Delaware Pay Range: $15/ hour The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in ...

Stonebridge Companies

Guest Services Agent

Frederica, DE · On-site

$15/hr

Frederica, Delaware Pay Range: $15/ hour The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in ...

Stonebridge Companies

Guest Services Agent

Fenwick Island, DE · On-site

$14.50 - $18.25/hr

Fenwick Island, Delaware The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the ...

Nothing Bundt Cakes

Guest Service Representative

Newark, DE · On-site

$13.25 - $16.25/hr

At Nothing Bundt Cakes , the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by ...

Nothing Bundt Cakes

Guest Service Representative

Newark, DE · On-site

$13.25 - $16.25/hr

Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get ...

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All JobsGuest Service Agent JobsGuest Service Agent Jobs in Delaware

Guest Service Agent information

See Delaware salary details

$10

$16

$22

How much do guest service agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for guest service agent in Delaware is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What skills do guest service agents need?

Guest service agents need strong communication and interpersonal skills to interact effectively with guests. They should have good problem-solving abilities, attention to detail, and the ability to handle stressful situations calmly. Basic computer skills and familiarity with reservation systems are also important for the role.

What are the key skills and qualifications needed to thrive as a guest service agent?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges guest service agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is a guest service agent?

A Guest Service Agent is a front-line hospitality professional responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They typically handle check-ins and check-outs, answer guest inquiries, resolve issues, and provide information about the property and local area. Their role requires strong communication and problem-solving skills, along with a focus on customer satisfaction. Guest Service Agents often collaborate with housekeeping, management, and other departments to meet guests' needs and ensure a smooth operation.
More about Guest Service Agent jobs
What are popular job titles related to Guest Service Agent jobs in Delaware? For Guest Service Agent jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Guest Service Agent jobs in Delaware look for? The top searched job categories for Guest Service Agent jobs in Delaware are:
What cities in Delaware are hiring for Guest Service Agent jobs? Cities in Delaware with the most Guest Service Agent job openings:
Guest Service Agent jobs near you
Infographic showing various Guest Service Agent job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.

Guest Service Agent

Stonebridge Companies

Frederica, DE • On-site

$14.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

City, State:
Frederica, Delaware
Title:Guest Service Agent
Location: City, State
FLSA:Exempt/Non-Exempt
Status:Part-time, full-time, seasonal, on-call.
Reports to: Front Office Manager
Pay Range: Enter hourly rate range or salary range depending on position
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Essential Functions and Duties:
  • Greet, register, and assign rooms to guests upon their arrival.
  • Verify guest credit and establish payment methods for accommodation.
  • Keep accurate records of room availability and guest accounts using property management systems.
  • Compute bills, collect payments, and make change for guests.
  • Perform basic bookkeeping tasks, such as balancing cash accounts.
  • Issue room keys and provide necessary instructions to bell attendants.
  • Review accounts and charges with guests during the check-out process.
  • Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
  • Transmit and receive guest messages using telephones or switchboards.
  • Coordinate with housekeeping and maintenance staff to address guest-reported issues.
  • Make and confirm reservations for guests.
  • Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
  • Previous experience in a hotel front desk or guest service role preferred.
  • Strong customer service and communication skills to interact effectively with guests and staff.
  • Proficiency in using property management systems and basic office software (e.g., Word, Excel).
  • Ability to handle cash transactions and perform basic bookkeeping tasks.
  • Excellent problem-solving abilities to resolve guest issues efficiently.
  • Strong organizational skills with attention to detail in managing guest reservations and records.
  • Ability to work independently and follow established hotel policies and procedures.
Work Environment:
  • Primarily indoor work within the hotel's front desk and lobby areas.
  • Requires standing and walking for long periods throughout the shift.
  • Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
  • Flexible schedule required, including availability for evening, weekend, and holiday shifts.
  • Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-07-01
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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