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Guest Service Agent Jobs in Delaware (NOW HIRING)

Chili's Grill & Bar

To Go

Middletown, DE · On-site

$14.25 - $18/hr

With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day. * Fast hiring process * Flexible part-time or ...

Splash In

Guest Experience Supervisor (FT)

New Castle, DE · On-site

$18 - $22.50/hr

Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational ...

Benchmark

$12.75 - $16/hr

The guest rooms are fitted with sleek work desks, along with 32" LCD televisions and wall-mounted ... Provide exceptional customer service by being engaging and taking sincere interest * Check guests ...

Vistra Energy

$14.75 - $18.75/hr

... military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an ...

TXU Energy

$14.75 - $18.75/hr

... military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an ...

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All JobsGuest Service Agent JobsGuest Service Agent Jobs in Delaware

Guest Service Agent information

See Delaware salary details

$10

$16

$22

How much do guest service agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for guest service agent in Delaware is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a guest service agent?

A Guest Service Agent is a front-line hospitality professional responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They typically handle check-ins and check-outs, answer guest inquiries, resolve issues, and provide information about the property and local area. Their role requires strong communication and problem-solving skills, along with a focus on customer satisfaction. Guest Service Agents often collaborate with housekeeping, management, and other departments to meet guests' needs and ensure a smooth operation.

What are the key skills and qualifications needed to thrive as a guest service agent?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges guest service agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What skills are needed for a guest service agent?

A guest service agent needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and the ability to handle stressful situations are essential. Basic computer skills and familiarity with reservation systems are also important for the role.
More about Guest Service Agent jobs

What are popular job titles related to Guest Service Agent jobs in Delaware?

For Guest Service Agent jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Guest Service Agent jobs in Delaware look for?

The top searched job categories for Guest Service Agent jobs in Delaware are:

What cities in Delaware are hiring for Guest Service Agent jobs?

Cities in Delaware with the most Guest Service Agent job openings:

Guest Service Agent jobs near you
Infographic showing various Guest Service Agent job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.

Front Desk Agent Ft Pt

Embassy Suites by Hilton Newark Wilmington South

Newark, DE • On-site

$17/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Communicate with housekeeping to make sure guest rooms are ready • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Bookkeeping: keep accurate records of all hotel guest account information • Handle customer complaints as necessary Qualifications: • Well-versed in taking telephone calls and handling stressful situations • High school graduate, GED recipient, or equivalent • Exhibits working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Compensation: $17 per hour

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