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Guest Service Agent Jobs in Delaware (NOW HIRING)

Stonebridge Companies

Front Desk Agent

Rehoboth Beach, DE · On-site

$13.75 - $17.50/hr

Rehoboth Beach, Delaware The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the ...

Stonebridge Companies

Front Desk Agent

Rehoboth Beach, DE · On-site

$13.75 - $17.50/hr

Rehoboth Beach, Delaware The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the ...

Crisp Hotel Management LLC

Front Desk Agent

Wilmington, DE

$13.75 - $17.50/hr

... guest service and respond to requests promptly • Ensure guest satisfaction by following through on all needs and concerns • Share information about hotel services, amenities, and local ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Milford, DE · On-site

$13.75 - $17.25/hr

Front Desk Agent The Front Desk Agent is the first point of contact for guests and clients entering ... Guest Services: Assist guests with requests such as room changes, additional amenities, directions ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Milford, DE · On-site

$13.75 - $17.25/hr

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Guest Services: Assist guests with requests such as room changes, additional amenities, directions ...

EOS Hospitality

Front Office Agent

Rehoboth Beach, DE

$15.75 - $19.50/hr

... the best service possible from the property. They provide customers with their requested room ... Recording client information in the company's guest book or internal database and directing them to ...

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Showing results 21-40

All JobsGuest Service Agent JobsGuest Service Agent Jobs in Delaware

Guest Service Agent information

See Delaware salary details

$10

$16

$22

How much do guest service agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for guest service agent in Delaware is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What skills do guest service agents need?

Guest service agents need strong communication and interpersonal skills to interact effectively with guests. They should have good problem-solving abilities, attention to detail, and the ability to handle stressful situations calmly. Basic computer skills and familiarity with reservation systems are also important for the role.

What are the key skills and qualifications needed to thrive as a guest service agent?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges guest service agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is a guest service agent?

A Guest Service Agent is a front-line hospitality professional responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They typically handle check-ins and check-outs, answer guest inquiries, resolve issues, and provide information about the property and local area. Their role requires strong communication and problem-solving skills, along with a focus on customer satisfaction. Guest Service Agents often collaborate with housekeeping, management, and other departments to meet guests' needs and ensure a smooth operation.
More about Guest Service Agent jobs
What are popular job titles related to Guest Service Agent jobs in Delaware? For Guest Service Agent jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Guest Service Agent jobs in Delaware look for? The top searched job categories for Guest Service Agent jobs in Delaware are:
What cities in Delaware are hiring for Guest Service Agent jobs? Cities in Delaware with the most Guest Service Agent job openings:
Guest Service Agent jobs near you
Infographic showing various Guest Service Agent job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.

Front Desk Agent

Stonebridge Companies

Rehoboth Beach, DE • On-site

$13.75 - $17.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

City, State:
Rehoboth Beach, Delaware
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Operate the front desk according to standard operating procedures and with exceptional guest service.
  • Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
  • Check registration (folio) cards for completeness, accuracy, and legibility.
  • Maintain accurate cash sheet. Responsible for cash drawer balancing.
  • Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
  • Know emergency procedures and how to respond.
  • Never say a guest's room number out loud.
  • Be knowledgeable of hotel promotions.
  • Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
  • Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
  • Complete daily reports, audits correspondences etc. as required by your shift.
  • Keep lobby and office area clean at all times,
  • Set wake-up calls as dictated by your shift.
  • Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
  • Take and confirm credit cards for validity and acceptability.
  • Lock and secure area if leaving the front desk, even if it is for a moment!
  • Create incident reports for guest injuries / issues when required.
  • Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
  • Take and record reservations with accuracy. Confirm as requested.
  • Resolve guest complaints.
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
  • Demonstrates accuracy and thoroughness.
  • Monitors own work to ensure quality.
  • Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
  • Meets or exceeds productivity standards.
  • Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
  • Responds to requests for service and assistance.
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers.
  • Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
  • Asks for and offers help when needed.
  • Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
  • Takes responsibility for own actions.
  • Performs work with little or no supervision; works independently.
  • Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to speak English fluently.
  • Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:
The work environment normally entails the following:
• Indoor work environment
• May be exposed to and use of cleaning chemicals throughout the shift
• Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 15 lbs
• Push / pull up to 10 pounds
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2025-12-24
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

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