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Renewals Manager Jobs (NOW HIRING)

Conga

Renewals Manager

Boston, TX · On-site

Renewals Manager Locations: US- Houston Tx, Boston, MA. Reports to: (Sr. Director, Renewal Management) A quick snapshot ... The Renewals Manager is responsible for owning the end-to-end renewal ...

Hearst

Renewals Manager

Carmel, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Conga

Renewals Manager

Boston, MA · On-site

Job Title: Renewals Manager Locations: US- Houston Tx, Boston, MA. Reports to: (Sr. Director, Renewal Management) A quick snapshot The Renewals Manager is responsible for owning the end-to-end ...

Redwood Software

OR · On-site

The Renewals Manager will work closely with internal teams, including Sales, Technical Account Management, Professional Services & Redwood Leadership, to achieve renewal targets and contribute to the ...

Redwood Software

Renewals Manager

The Renewals Manager will work closely with internal teams, including Sales, Technical Account Management, Professional Services & Redwood Leadership, to achieve renewal targets and contribute to the ...

Hearst

Renewals Manager

Carmel, IN

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Nasdaq

Renewals Manager

New York, NY · Hybrid

$98K - $181K/yr

Renewals Manager As a Renewals Manager reporting to the VP, Commercial Operations, you will own the commercial execution of renewals for a defined portfolio of accounts. Your primary responsibility ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Hearst Health

Renewals Manager

Carmel, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Salesforce

Renewals Manager

Atlanta, GA · On-site

Renewals Manager Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of ...

Hearst Television

Renewals Manager

Carmel, IN

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Hearst

Renewals Manager

Indianapolis, IN

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

GitLab

Renewals Manager

An overview of this role As a Renewal Manager, you'll own the end-to-end renewal lifecycle for a defined portfolio of GitLab customers, protecting and growing recurring revenue while ensuring a ...

Hearst

Renewals Manager

Carmel, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Asana

Renewals Manager

OR · On-site +1

$98K - $126K/yr

Manage the quote-to-close processes for all renewals within an assigned territory. Create and negotiate strategic pricing and packaging proposals. * Effectively defend against competitive pressures ...

Hearst

Renewals Manager

Carmel, IN

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Salesforce, Inc.

Renewals Manager

New York, NY · On-site

The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. At ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

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How much do renewals manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for renewals manager in the United States is $38.69, according to ZipRecruiter salary data. Most workers in this role earn between $32.69 and $44.23 per hour, depending on experience, location, and employer.

What does a renewals manager do?

A Renewals Manager oversees customer contract renewals, ensuring retention and revenue growth. They engage with clients to assess satisfaction, negotiate renewal terms, and address concerns to maintain long-term relationships. This role requires collaboration with sales, customer success, and finance teams to optimize renewal processes. Strong communication, negotiation, and data analysis skills are essential for success in this position.

What are some common challenges a renewals manager faces, and how is success measured in this role?

A Renewals Manager often faces challenges like handling contract negotiations, overcoming objections from clients considering cancellation, and ensuring a seamless renewal process despite evolving customer needs. Success is typically measured by metrics such as renewal rate, churn reduction, upsell revenue, and customer satisfaction scores. Overcoming these challenges requires proactive communication, strong organizational skills, and the ability to build trusting relationships with clients. Many organizations support Renewals Managers through training, team collaboration, and access to customer success resources to help them achieve their goals.

What are the key skills and qualifications needed to thrive as a renewals manager?

To thrive as a Renewals Manager, you need strong negotiation skills, relationship management experience, and a background in sales or account management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, contract management tools, and subscription billing systems is highly beneficial. Excellent communication, attention to detail, and a customer-focused mindset are standout soft skills for this position. These abilities help ensure high customer retention rates, smooth contract renewals, and positive long-term client relationships.

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Renewals Manager jobs near you
Infographic showing various Renewals Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $80,475 per year, or $38.7 per hour.

Renewals Manager

Conga

Boston, TX • On-site

Other

Re-posted 5 days ago

Job description

Job Title: Renewals Manager
Locations: US- Houston Tx, Boston, MA.
Reports to: (Sr. Director, Renewal Management)

A quick snapshot...
The Renewals Manager is responsible for owning the end-to-end renewal lifecycle for a defined portfolio of customers across the Americas. This role is critical to protecting and growing Conga's recurring revenue base by driving timely, high-quality renewals that align with both customer objectives and business goals.

Sitting at the intersection of Sales and Customer Success, the Renewal Manager proactively manages renewal risk, negotiates contract terms, and partners cross-functionally to deliver a seamless renewal experience. Success in this role is measured primarily by Gross Renewal Rate with Price Increase (GRRw/PI), Net Revenue Retention (NRR), and on-time renewal rate.


Why it's a big deal...  

Renewal Ownership & Pipeline Management

  • Own a portfolio of renewal accounts across the Americas, managing the full renewal cycle from initial outreach through signed contract.
  • Engage customers proactively 90-180 days prior to renewal to assess health, surface risks, and align on terms.
  • Maintain an accurate renewal forecast in Salesforce and Clari. Provide weekly pipeline updates to leadership.
  • Prioritize accounts by ARR at risk, customer health score, and days to renewal.

Negotiation & Contracting

  • Lead renewal negotiations with a focus on value realization, contract simplification, and mutual outcomes.
  • Structure renewal proposals that include multi-year options, price escalation clauses, and volume-based discounts.
  • Partner with Legal, Deal Desk, and Finance to resolve non-standard contract terms and approvals.
  • Ensure all renewal documentation is executed accurately and on time.

Risk Mitigation & Churn Prevention

  • Identify at-risk accounts early and develop mitigation strategies in partnership with Customer Success, Sales, Legal, Finance, and Product.
  • Escalate high-risk accounts appropriately, engaging executive sponsors and product teams as needed.
  • Track and report on churn drivers, renewal blockers, and win/loss trends.

Expansion & Growth

  • Identify upsell and cross-sell opportunities during the renewal motion and hand off to the appropriate Account Executive.
  • Collaborate with Customer Success Managers to align on account health and expansion readiness ahead of renewals.

Operational Excellence

  • Maintain clean and current data in Salesforce for all renewal opportunities, contacts, and activities.
  • Adhere to renewal process standards and use CPQ/CLM tooling to drive consistent, scalable execution.
  • Contribute to the continuous improvement of renewal playbooks, templates, and processes.

Here's what we're looking for...

  • 3-6+ years of experience in SaaS renewals, account management, or customer success with a quota-carrying role.
  • Proven track record managing a renewal book of business with ARR of $5M+.
  • Strong negotiation skills with experience handling contract terms, pricing, and multi-year structures.
  • Proficiency with Salesforce CRM and Clari; experience with CPQ or CLM tools is a plus.
  • Solid understanding of key renewal and retention metrics: GRR, NRR, ARR, churn rate, logo retention.
  • Excellent communication skills both written and verbal with the ability to engage C-suite stakeholders.
  • High degree of organization and ability to manage 100+ renewal accounts simultaneously.

Here's what will give you an edge...
This role will be evaluated on the following metrics:

  • Gross Renewal Rate with Price Increase (GRRw/PI), primary metric
  • Net Revenue Retention (NRR)
  • On-time renewal rate (100% of renewals closed on or before expiry)
  • Forecast accuracy (within 5% of committed renewal ARR)
  • Average days to close from initial outreach

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