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Remote Text Chat Operator Jobs (NOW HIRING)

USA Football

Growth Development Representative

$19.32 - $28.98/hr

Communicate via calls, voicemails, meetings, email, text, chat tools, social and video as needed ... Work Environment This job primarily operates in a remote office environment. This role routinely ...

Cigna

Oncology Nurse Case Manager - Remote

Coordinate care across customers, caregivers, providers, and internal partners via phone and digital channels (email, text, chat). * Collaborate with interdisciplinary teams-including pharmacists ...

Alto

Care Specialist II- Fuze Rx

$18.50/hr

... text, chat, and email. Accelerate your career as you: * Spend more than 90% of your time offering ... Remote Equal Opportunity Employer Fuze Health is an Equal Opportunity Employer. All qualified ...

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How much do remote text chat operator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote text chat operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

How do you become a remote text chat operator?

To become a remote text chat operator, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many employers require applicants to pass a skills test or training program and may prefer familiarity with chat platforms or specific tools. Job opportunities are often found through online job boards or company websites that list remote customer support roles.
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Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in the United States as of August 2026, with employment types broken down into 20% Full Time, 20% Part Time, and 60% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

988 Lifeline Counselors - In-person or Remote

Family Services of Northeast Wisconsin Inc.

Green Bay, WI • Remote

Full-time

Re-posted 20 hours ago

Job description

Are you ready to work for an employer that truly values your contributions and well-being?At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.About Family ServicesFamily Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.We're Hiring!We are seeking full-time 988 Lifeline Counselors to join our team. This position is responsible for providing high quality, comprehensive crisis counseling services over the phone, text, and chat for consumers who reach out experiencing thoughts of suicide in addition to support and assistance services for Wisconsin residents experiencing emotional distress.This position is available in-person and remote, with current shift openings for afternoons, evenings, and overnights. Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown County location. Team members work 11-hour shifts on a 2-2-3 rotation, enjoying every other three-day weekend off! 988 Wisconsin Lifeline services are available 24/7, 365 days a year, including holidays. Candidates are expected to be available for regular shifts throughout the year. Enjoy a shift differential while working 2nd, 3rd and all Weekend shifts.Key ResponsibilitiesServe as a liaison between the consumer and other service organizations in providing and receiving referrals.Provide 24-hour crisis intervention services by telephone, text, or chat.Assess consumer mental health status and coordinate emergency services. Provide in-depth professional evaluations and assessments.Qualifications and Requirements per DHS 34:Minimum Education: Bachelor's degree in relevant area of human services or equivalent work experience providing a minimum of 4 years of mental health services total.Preferred: N/APreferred Education: Minimum of 1 year of combined experience providing mental health servicesPreferred Education: N/ASkills and Competencies:A working knowledge of human growth and development, mental health, adolescent psychology, marital and family structure, and the impact of the environment on individual behavior.Time management skills and the ability to meet work demands on an independent basis.Ability to establish and maintain relationships within and outside the agency in a professional manner. Maintain separation from client feelings or crisis to ensure healthy boundaries and maintain the ability to problem solve.Minimum Requirements to Work Remotely:Remote workers must reside in the State of Wisconsin; work for 988 must only occur while in the State of Wisconsin. Remote workers must have a private, confidential workspace and have the ability to double lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding) Remote workers must provide a high-speed internet report verifying high-speed internet services.
Job Posted by ApplicantPro