Remote Text Chat Operator Jobs in Cleveland, OH (NOW HIRING)

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
NOW HIRING SEPTEMBER 2026 NEW HIRE CLASSES
Join Our World-Class Team as a REMOTE Full-Time Permanent Virtual Jewelry Expert - NOW HIRING FOR SEPTEMBER 2026 NEW HIRE CLASS, APPLY TODAY.
Are you ready to advance your career and help others celebrate life's most meaningful moments? At Signet Jewelers, we believe in expressing love through the timeless beauty of fine jewelry. We're searching for enthusiastic individuals to join our team as Work-At-Home Full-time Permanent Virtual Jewelry Sales & Service Experts (VJE).
As a VJE, you will assist our customers in finding the perfect gift for any holiday or special occasion, build meaningful relationships with customers and host personal shopping appointments. We think you will find a place where you can be happy, healthy, and thrive! You'll find fulfillment in positively impacting our customers' experiences and contributing to our team's success through your dedication and commitment to performance excellence.
If this sounds like you, read on!
What You'll Do

• Connect with Customers: Engage with customers through chat, SMS text and phone calls live in the moment or in a scheduled appointment. You will offer our customers expert advice on products and services, style consultations, and concierge shopping services.
• Present merchandise and services: Showcase our merchandise online, sharing detailed information about each item's features and benefits. Provide information about extended service agreements and financing options, ensuring a seamless and delightful shopping experience.
• Support Sales Growth: Contribute to sales growth through digital sales, live selling, social media presence, store collaboration, and connected commerce
• Build Relationships: Resolve customer issues quickly and efficiently, always with a positive attitude. Conduct outreach to maintain long-lasting customer relationships and build a personal sales clientele.

Is this the right opportunity for you?
We're Looking for Individuals Who...

• Excel in Customer Service: You have a knack for providing excellent customer service and know how to make every interaction special
• Are Sales-Oriented: Your sales skills are top-notch, and you always put the customer first. You will achieve individual and team performance goals including Sales Metrics, appointment booking, Customer Satisfaction scores, Creative Commerce standards, and Quality Evaluations.
• Are Self-Motivated: You are organized, self-motivated, and ready to tackle any challenge that comes your way
• Communicate Effectively: You excel in verbal, written, and interpersonal communication, always conveying empathy and positivity. Great typing skills are a must!
• Solve Problems: You're solution-oriented with strong critical thinking skills and love finding creative ways to help customers. Your strong math and analytical skills help you make informed decisions.
• Build Relationships: You enjoy building lasting relationships and making customers feel valued. Great follow up skills!
• Are Tech-Savvy: You're proficient with customer interaction platforms, can handle multiple computer screens, and are comfortable with Zoom, Teams, and on-camera technology
• Adapt Easily: You thrive in an ever-changing work environment and can adapt on the fly
• Manage Multiple Tasks: You excel in a fast-paced setting and can juggle multiple tasks with ease. You will need to have strong time management skills.
• Have Flexible Schedules: You have flexible open availability during peak retail hours, including nights, weekends, and holidays as well as required mandatory overtime
• Maintain a Professional Workspace: You have a dedicated, distraction-free workspace and provide your own high-speed internet, router/modem, and can set up the necessary equipment
• Are a Team Player: You're willing to participate in cross-training within the department and are comfortable being on camera for training and meetings

Benefits for You

• Paid Training: Up to 3 weeks' paid training with ongoing learning and growth opportunities
• Work-From-Home: Enjoy the work/life balance of permanent full-time work-at-home
• Equipment will be provided for you: This includes a computer, two monitors, web cam, headset, keyboard, and mouse
• Potential career growth opportunities: You will be introduced to opportunities that grow your career - not just your job
• Inclusive Culture: Join a diverse, welcoming culture that promotes from within
• Competitive Pay: Enjoy a competitive starting hourly pay rate of $18.30
• Proficient in both English and Spanish? Passing the Spanish Language Proficiency Assessment can lead to a pay rate differential
• Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills, and experience, among other factors
• Extra Earnings: Required overtime opportunities for additional pay during peak periods
• Referral Rewards: Earn financial rewards for referring family and friends who join our team and complete 60 days of employment
• Comprehensive healthcare, dental, vision and prescription insurance to keep you and your family covered
• Generous 401K matching after just one year to help secure your financial future
• PTO and Paid holidays
• Tuition Reimbursement

Ready to say "YES, this is the right position for me!"?
Apply Today! Submit your resume to be considered. If selected, interviews will be held via Microsoft Teams (camera-on, recorded for quality). Make sure Teams is installed on your device. Further details will be shared once your interview is scheduled. We look forward to connecting with you!