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Remote Text Chat Operator Jobs in Akron, OH (NOW HIRING)

Drips

Chatroom Operator (Remote)

Cleveland, OH · Remote

$10 - $13/hr

Quickly and accurately (in less than 60 seconds) respond to inbound messages via our chat room to consumers regarding questions or concerns around the product or service utilizing point and click ...

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Remote Text Chat Operator information

See Akron, OH salary details

$11

$19

$28

How much do remote text chat operator jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote text chat operator in Akron, OH is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.83 per hour, depending on experience, location, and employer.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

How do you become a remote text chat operator?

To become a remote text chat operator, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many employers require applicants to pass a skills test or training program and may prefer familiarity with chat platforms or specific tools. Job opportunities are often found through online job boards or company websites that list remote customer support roles.

What job categories do people searching Remote Text Chat Operator jobs in Akron, OH look for?

The top searched job categories for Remote Text Chat Operator jobs in Akron, OH are:

What cities near Akron, OH are hiring for Remote Text Chat Operator jobs?

Cities near Akron, OH with the most Remote Text Chat Operator job openings:

Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in Akron, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $40,474 per year, or $19.5 per hour.

Chatroom Operator (Remote)

Cleveland, OH • Remote

Drips
Marketing • 51 - 200 employees
Learn more about Dripsexternal

$10 - $13/hr

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Who are we?

We are Drips. The founders of conversational texting and Americas leading automated humanized texting platform for brands to hold conversations at scale with their consumers.
In a world where no one answers calls anymore, Drips is answering a real need in the market for companies and their consumers.

What's the job?

We are looking to expand our work from home conversation improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn't enough, and Artificial Intelligence (A.I.) isn't perfect. We hold the highest industry standard of excellence in staying humanized and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer's response, respond contextually, and categorize it appropriately.

Example:
A user says, Cant now, werkin. This would be categorized and handled by clicking the I'm at work. button.
You must be able to maintain a 97%+ accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefore your accuracy is of the utmost importance.

Compensation:

$10-$13/hour, part-time (up to 27 hours/week)

Training:

This is a work from home opportunity, training will be held via Zoom video call.

Hours:

We are looking for multiple shifts to fill this role and are willing to work around schedules. Must be able to work 6 straight hours/day, 3-5 days/week (Monday-Sunday).

Schedules available:
9am-3pm
11am-5pm
4pm-10pm
Specific Duties, Activities, and Responsibilities:

  • Quickly and accurately (in less than 60 seconds) respond to inbound messages via our chat room to consumers regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.
  • Keep conversations contextual and on track. Example: if someone says they are sick you would click the Can't talk/bad news button that empathizes with them but still prompts to schedule a time to handle their request.
  • Maintain 97% or above accuracy in response handling

Skills/Qualifications:

  • Exceptional attention to detail, high standard of excellence/perfection
  • Comfortability on a computer, proficient typing skills (can't hunt and peck)
  • Proficient in emojis (this isn't a joke, our users use emojis)
  • Good grammatical, spelling, and logic skills.
  • Exceptional verbal, communication, and written skills.
  • Reliable and responsible to a designated schedule.
  • Must have reliable internet/wifi, and a computer with up-to-date software.