ZipRecruiter

Log In

2

Remote Text Chat Operator Jobs in Missouri (NOW HIRING)

Connection

IT Support Specialist; HYBRID

MO · On-site +1

$30 - $34/hr

Must be able to work on-site in Columbia, MO 1-2 times per month, otherwise remote. Job Type ... Provide technical support via ticketing system, email, chat, and phone. * Investigate and diagnose ...

Apex Systems

Senior AI Engineer

Saint Louis, MO · Remote

$75 - $81.56/hr

St. Louis, Missouri (Partial Remote) Employment Type: Contract Role Overview This is a senior ... This is a builder and operator role centered on ensuring AI agents run safely and reliably at scale.

Jobgether

In this role, you will design and operate distributed services that orchestrate multiple text-to ... Several years of experience designing, building, and operating production-grade backend systems.

People also search for

All JobsText Chat Operator JobsRemote Text Chat Operator JobsRemote Text Chat Operator Jobs in Missouri

Remote Text Chat Operator information

See Missouri salary details

$11

$19

$27

How much do remote text chat operator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote text chat operator in Missouri is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Text Chat Operator position, and why are they important?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

What is a Remote Text Chat Operator job?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a typical workday look like for a Remote Text Chat Operator?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What are the most commonly searched types of Text Chat Operator jobs in Missouri? The most popular types of Text Chat Operator jobs in Missouri are:
What are popular job titles related to Remote Text Chat Operator jobs in Missouri? For Remote Text Chat Operator jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Operator jobs in Missouri look for? The top searched job categories for Remote Text Chat Operator jobs in Missouri are:
What cities in Missouri are hiring for Remote Text Chat Operator jobs? Cities in Missouri with the most Remote Text Chat Operator job openings:
Remote Text Chat Operator jobs near you

Supervisor, UPM Shift

Unity School of Christianity

Lees Summit, MO • On-site, Remote

$20 - $23.50/hr

Other

Posted 22 days ago

Job description

Available Shifts:
  • Wednesday - Saturday 5:30am-3:00pm

Position Summary: The UPM Shift Supervisor is responsible for the day-to-day operational oversight and leadership of a team of prayer associates during a specific shift. This role ensures the consistent delivery of high-quality, compassionate service across all communication channels (phone, email, chat, text, social media), drives team performance in alignment with Unity principles, fosters a positive and spiritually supportive work environment, and ensures adherence to all operational procedures and service level agreements. The Supervisor acts as the primary point of contact for prayer associate support, issue resolution, and real-time performance management, upholding the sacred trust of those who reach out in prayer.
Essential Job Functions:
  1. Provide real-time guidance, support, and motivation to prayer associates/agents.
  2. Ensure high performance and service consistency by utilizing key performance indicators (KPIs) such as average handle time, adherence, handle time, and prayer experience ratings.
  3. Foster a positive, collaborative, and spiritually uplifting team culture that supports high-performance and associates' well-being through developing and maintaining individual and team rapport.
  4. Conduct regular 1:1 coaching sessions to review performance, provide constructive feedback, and identify development opportunities in collaboration with the Prayer Experience Analysts, Training Supervisor and senior leadership.
  5. Participate in team meetings, facilitate small group huddles to communicate updates in alignment with senior leadership, share best practices, and reinforce training.
  6. Handle escalated constituent interactions with empathy and provide effective, prayer-centered resolution.
  7. Provide servant leadership, leading with integrity and professionalism in alignment with Unity principles and core values.
  8. Support organizational mission and goals, owning management and leadership decisions.
  9. Make dynamic adjustments to staffing, breaks, and priorities to meet service level targets.
  10. Ensure prayer vigil is staffed at all times, and prayer associates adhere to schedules, policies, and procedures.
  11. Review prayer associate performance data (e.g., talk time/handle time, adherence, PEA/quality scores) and provide direct, timely feedback about performance expectations.
  12. Monitor real-time contact center queues, service levels, and prayer associate states across all channels (phone, email, chat, text, and social media).
  13. Initiate corrective actions when required in consultation with Manager and People Support.
  14. Identify and report system issues, process inefficiencies, or recurring constituent concerns to management.
  15. Collaborate with Prayer Experience Analysts to monitor agent interactions (calls, emails, chats, texts) and provide immediate feedback.
  16. Support the training team in onboarding new agents and delivering ongoing training modules.
  17. Complete daily, weekly, and monthly performance reports for the assigned shift.
  18. Maintain accurate records of prayer associate performance, coaching sessions, and disciplinary actions.
  19. Assist with scheduling adjustments and time-off requests as per policy.
  20. Ensure compliance with all company policies and regulatory requirements.
  21. Conduct business successfully by means of computer technology, as required.
  22. Demonstrate regular and reliable attendance, adhering to assigned schedule. As a department defined as "essential personnel", UPM may be required to work the scheduled shift during instances when other departments are not operating (such as inclement weather). Substitute as needed for other shifts. This position is fully remote.
  23. Adhere to all company and departmental policies and procedures per the guidebook, including all safety requirements.
  24. Utilize electronic time management system to input and administer time, attendance, and time off requests.

Education: High School Diploma or GED required; Associate's or Bachelor's degree in a relevant field (e.g., Business Administration, Communications) preferred. Related work experience accepted in lieu of a degree with be considered.
Experience:
  • Minimum of 2-3 years of experience in a high-volume contact center environment.
  • Minimum of 4 years of experience in a leadership, supervisory, or team lead role.
  • Proven experience handling inbound phone calls, emails, chat, and text messages.

Skills:
  • Leadership: Strong ability to motivate, coach, and develop a team.
  • Communication: Excellent verbal and written communication skills, with the ability to provide clear and concise feedback.
  • Technical Proficiency: Proficient in contact center software (ACD, CRM, WFM tools), Microsoft Office Suite (Word, Excel, Outlook), and comfortable with digital communication platforms.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to make quick, effective decisions under pressure.
  • Customer Service: Deep understanding of customer service principles and best practices.
  • Adaptability: Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities.
  • Organizational Skills: Strong organizational and time management abilities.

Competencies:
  • Culture of Service: Able to support a positive team environment in which members participate, respect, and cooperate with each other to achieve desired results.
  • Professionalism and Accountability: Able to demonstrate commitment to the position and accept responsibility for personal actions. Able to manage conflict in a professional and calm manner.
  • Leadership: Able to make supervisory decisions, based on real-time needs, in the absence of managerial support.
  • Confidentiality: Able to maintain confidentiality in accordance with HIPAA and departmental guidelines.
  • Values: Demonstrate Unity Headquarters core values: inspiration, inclusiveness, innovation, creativity, community, and service

Work Environment & Physical Requirements
Activity
Frequency
Inside Work
C
Outside Work
O
Use of Hands/Fingers
C
Lifting/Carrying: 10 lbs. max. individually
O
Climb- Stairs/Ladders
N/A
Reach (select): Overhead /Forward
N/A
Sitting/Workstation
F
Traveling
N/A
Exposure to Hazards
N/A
Excessive Noise
N/A
Exposure to Temperatures
N/A
Operate Computer
C
Talk/Communicate
C
Operate Company Vehicles
N/A
Taste/Smell:
N/A
Standing/Walking
F
Stoop/Kneel/Crouch/Crawl
N/A
Read/See/Hear
C
Operating Equipment: Telephone system, headset, calculator, copier, call center scheduling software, other office equipment.
C
Other Equipment
N/A
Personal Protection Equipment:
N/A
N/A Not Applicable Activity - Not applicable to this occupation
O Occasionally Position requires this activity up to 0-27% of the time (02.5 or < hrs/day)
F Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs/day)
C Constantly Position requires this activity up to 61-100% of the time (5.5+ hrs/day)
Additional Information
Work Environment: Remote
Acknowledgment
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Apply