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988 Hotline Remote Jobs (NOW HIRING)

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988 Hotline Remote information

What is a 988 hotline remote?

A 988 Hotline Remote job involves working from home or another remote location to provide support for individuals experiencing mental health crises, emotional distress, or suicidal thoughts. Employees answer calls, texts, or chats from people seeking help through the nationwide 988 Suicide & Crisis Lifeline. The role requires strong communication skills, empathy, and the ability to assess situations quickly while following established protocols. Workers may be counselors, crisis intervention specialists, or trained volunteers, and they play a vital role in connecting individuals with appropriate resources and support.

What are the key skills and qualifications needed to thrive as a 988 hotline remote counselor?

To thrive as a 988 Hotline Remote Counselor, you need strong crisis intervention skills, a background in mental health or social work (often requiring a relevant degree or certification), and knowledge of suicide prevention practices. Familiarity with call center technology, confidential record-keeping systems, and telehealth platforms is typically required. Excellent active listening, emotional resilience, and clear communication are vital soft skills for supporting individuals in distress. These skills and qualities are essential for providing timely, effective support and ensuring the safety and well-being of callers in crisis.

What are some common challenges faced by remote 988 hotline counselors, and how can they be addressed?

Remote 988 Hotline counselors often encounter challenges such as managing emotional fatigue from handling high-stress calls, maintaining effective communication with a virtual team, and balancing work-life boundaries when working from home. To address these, organizations typically provide regular supervision, peer support groups, and access to mental health resources. Staying connected through virtual meetings and setting clear work schedules can also help counselors maintain their well-being and effectiveness in this critical role.
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988 Hotline Remote jobs near you
Infographic showing various 988 Hotline Remote job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Nights. Highlights an 100% Remote job distribution.

988 Crisis Services Clinician (multiple shifts)

Crisis Connections

Seattle, WA • On-site, Remote

$37.24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Job Type
Full-time
Description
988 Crisis Services Clinician - Multiple Shifts
Make a life-saving impact when it matters most.
When the world is quiet, crisis doesn't stop. As a 988 Crisis Services Clinician, you'll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours-providing calm, expert guidance in moments of highest need.
Multiple Schedule:
  • Day Shift: Thursday-Saturday, 8:00AM - 4:00 PM (Pacific Time)
  • Swing Shift: Thursday-Saturday, 12:00PM - 8:00 PM (Pacific Time)
  • Night Shift: Thursday-Saturday, 12:00 AM - 8:00 AM (Pacific Time)
  • Swing Shift:
  • Call Team assignment
  • Fully remote (candidates must reside in WA, AZ, OH, or TX)

About the Program
988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours.
Position Summary
The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.
Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations.
Why Work the Night Shift?
  • Increased clinical autonomy and leadership responsibility
  • Fewer competing demands and distractions
  • Strong camaraderie with overnight teams
  • Opportunity to make a meaningful impact during peak-risk hours

Key Responsibilities
  • Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts
  • Support staff with suicide risk assessment, de-escalation, and crisis intervention
  • Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources
  • Provide real-time coaching, consultation, and feedback to staff
  • Ensure accurate and timely documentation in the electronic health record
  • Ensure compliance with all 988 program standards, policies, and procedures
  • Promote a professional, respectful, and supportive virtual team environment

Requirements
  • Master's degree in psychology, counseling, social work, or a related field
  • Mental Health Professional (MHP) status as defined by Washington State
  • Active Washington State credential or license, including:
    • LICSW or LSWAIC
    • LMHC or LMHCA
    • LMFT or LMFTA
    • Psychologist or Psychiatrist
    • Agency Affiliated Counselor (AAC)
  • Minimum of two years of crisis intervention experience
  • Strong verbal, written, and typing skills
  • Ability to work effectively in a remote, fast-paced overnight environment

Preferred Qualifications
  • Call center, hotline, or telephone assessment experience
  • Experience within public mental health systems (especially King County)
  • Additional training or certification in suicide prevention or trauma-informed care

Compensation & Union Representation
  • $37.24 per hour + $4.00 an hour differential for working the night shift.
  • OPEIU union-represented position

Benefits & Support
  • Excellent medical, dental, and vision coverage - Click here to see all our benefits
  • Generous Paid Time Off and 12 paid holidays
  • Annual wage increases
  • 403(b) retirement plan
  • ORCA transit pass discount
  • Free parking
  • Flexible scheduling
  • Self-care tools and weekly check-ins with your supervisor
  • Commitment to diversity, equity, and inclusion-BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply

Working Conditions
This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided.
Join Us
If you're a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we'd love to hear from you.
Your calm presence could be someone's lifeline.
Salary Description
$37.24 per hour + $4.00 per hour differential

Apply