Overnight 988 Hotline Jobs (NOW HIRING)

JOB SUMMARY: Sycamores is partnering with the 988 mental health crisis hotline to provide support to people experiencing a mental health crisis. The 988 hotline will provide initial phone support to all callers and triage calls to the Sycamores Mobile Crisis Outreach Program for in-person support. The Mobile Crisis Outreach Program will respond out to the community to provide timely support including crisis stabilization, safety planning, assessment for danger to self/others, and gravely disabled write 5150 holds as needed and provide follow up support. The Lead LPT or CADC II / III will provide support and leadership and support to the Mobile Crisis Outreach Program. The Lead LPS (LPT/CADCII/ CADC III) will work in close partnership with the 988-call center, Riverside / Los Angeles County Dispatch Center, police, sheriff, psychiatric hospitals, and ambulance transport companies will be important in this role. 

This is a direct service leadership position designed to provide hands-on coaching direction and guidance to other LPS and PSS within the program. In this role, the Lead LPS is responsible for working directly with staff in the implementation of best practices that are consistent with policies and the agency’s treatment philosophy. Lead LPS provides administrative and leadership to members of the Mobile Crisis Outreach Program. The Lead LPS will be available for consultation during and following crisis calls as well as to fill in when back up is needed in the field. The Lead LPS Supervisor will mentor, lead identified crisis staff, be on-call, and represent the Mobile Crisis Outreach Program to external stakeholders and community resources. Lead LPS will have the knowledge/skills/abilities to provide leadership, teaching, and training.

Starting Pay Range:

$74,000 - $78,000 per year for Full-Time employment (starting pay will be based on previous work experience and educational background.) There will be an additional $8,320 per year overnight differential.

Shift Schedule: Sunday - Wednesday 10:30 pm - 8:30 am

JOB QUALIFICATIONS

• Must be Licensed Psychiatric Technician or CADC II / III in the State of California.
• Must have a minimum of 1 year of management experience preferred.
• Must be LPS certified or LPS eligible.
• 1 year post licensure with related supervisory experience and advanced LPS knowledge of best practices. 
• Excellent consumer de-escalation skills.
• Excellent written and oral communication skills, creativity, flexibility, time management, and organizational skills.
• Must have the ability to manage and work through conflict in a calm manner.
• Ability to be an effective listener.
• Maintains all required licenses and certifications.
• As this position requires the driving of company vehicles for crisis intervention, including the provision of urgent or emergency services, driving is an essential function of this position. Candidate qualifications therefore include:

• Valid California driver’s license.
• Acceptable driving record as determined Agency policy.
• Proof of auto insurance meeting minimum coverage requirements. 

PHYSICAL DEMANDS

• The ability to physically manage and/or de-escalate consumers/residents.
• Frequent driving to various work site locations.
• Frequent/continuous sitting with occasional, intermittent standing/walking.
• Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
• Occasional/intermittent reaching at or above shoulder level.
• Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.
• Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
• Continuous use of near vision, hearing, and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.
• Requires physical presence in the office during standard business hours.
• Ability to operate a motor vehicle.

All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug, and health screen.

Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.