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Remote Software Support Engineer Jobs in Texas (NOW HIRING)

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Texas? The most popular types of Software Support Engineer jobs in Texas are:
What are popular job titles related to Remote Software Support Engineer jobs in Texas? For Remote Software Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Texas look for? The top searched job categories for Remote Software Support Engineer jobs in Texas are:
What cities in Texas are hiring for Remote Software Support Engineer jobs? Cities in Texas with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in Texas as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Advanced Technical Support Group Engineer- Remote

Advanced Technical Support Group Engineer- Remote

Crestron Electronics, Inc.

Plano, TX • On-site, Remote

$77K - $110K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech commercial buildings' to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
The ATSG Engineer manages the resolution of customer issues either remotely or, when necessary, onsite by applying their advanced technical knowledge and expertise in addition to resources available to them. They must resolve support cases that have been assigned to them, carefully documenting the steps taken to enhance the company support database and managing all communications and follow-up related to the case.
This is a 100% remote opportunity
Responsibilities:
  • Handle escalated Technical Support cases
  • Provide remote assistance and on-site support to Crestron's dealers and customers while working to resolve technical issues that cannot be efficiently resolved through typical phone support channels
  • Stage dealer projects and programs in the process of reproducing and resolving the reported issues
  • Review project designs and programming to ensure they conform to best practices
  • Gather logs, packet captures, and any other data necessary to effectively
  • Perform site surveys to verify installations meet industry and Crestron standards
  • Clearly define and communicate how the customers concerns will be addressed and effectively manage expectations
  • Proactively identify potential conflicts and delays, and work to manage and mitigate project risks
  • Liaison with sustaining engineers and product managers as required to resolve customer concerns

Qualifications:
  • H.S. Diploma or General Education Degree (GED) required
  • Bachelors in EE or CS degree preferred
  • 6-8 years working in the AV industry and 5 years of experience in Customer Support
  • 3-5 years experience with Crestron's proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, and D3Pro
  • Works under minimal supervision with wide latitude for independent judgement
  • Ability to undertake assigned projects with baseline information for completion and evolve project complexity with minimal supervision
  • Ability to read and interpret system schematics, floorplans, etc.
  • Proficient in Microsoft OS environments
  • Proficient in Apple OS and applications desirable
  • Proficient in MS 365 platforms: Excel, Word, PowerPoint required, Teams preferred
  • Moderate / Advanced project management skills
  • Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies
  • Able to effectively prioritize tasks to maximize benefit to the organization
  • Able to work flexible hours as required by the client
  • Crestron Certified Programmer required
  • Crestron DMC-E Certified required
  • Crestron DMC-N Required
  • 70 % travel

Per applicable state requirements, the annual pay range for this position ($77,000 - $110,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual's offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron's success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
*No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.

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