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Remote Service Desk Manager Jobs (NOW HIRING)

Nordic

Lead and manage service desk teams, including driving improvement in hiring, training, retention, and performance management for fully remote staffing models * Working with Senior Leadership, will ...

West 4th Strategy

Service Desk Technician

Washington, DC · On-site +1

$59K - $81K/yr

Service Desk Technician II ROLE We need an experienced Service Desk Technician at Federal Prison ... management). EDUCATION * Bachelor's degree in a related field - preferred LOCATION * Remote ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... to manage multiple priorities. * Experience supporting remote users and troubleshooting ...

K2

Service Desk Analyst - Remote (After Hours)

$36K - $39K/yr

Service Desk Analyst (Remote - U.S.) Jumpstart your career in the dynamic Legal/IT sector with K2 ... manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... to manage multiple priorities. * Experience supporting remote users and troubleshooting ...

ServiceTec

Service Desk Team Lead

Remote (US-based) Due to a reorganization, we have an exciting internal vacancy opportunity to manage US Service Desk operations in a fast-paced environment, where no two days are the same. Further ...

ServiceTec

Service Desk Team Lead

Herndon, VA · Remote

Remote (US-based) Due to a reorganization, we have an exciting internal vacancy opportunity to manage US Service Desk operations in a fast-paced environment, where no two days are the same. Further ...

Group Nine LLC

Service Desk Support

Remote (Argentina) Bachelor's degree in IT related field or equivalent experience Spanish language proficiency Excellent communication skills Strong customer service skills Expert understanding of ...

iT1

Service Desk Technician I

Our Managed Services team is the forefront of our services organization, and this role will be ... Troubleshoots remote access connectivity problems. * Demonstrates and actively promotes an ...

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All JobsRemote Service Desk Manager Jobs

Remote Service Desk Manager information

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$36.5K

$94.5K

$157K

How much do remote service desk manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for remote service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is a Remote Service Desk Manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a Remote Service Desk Manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a Remote Service Desk Manager, and why are they important?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
More about Remote Service Desk Manager jobs
What cities are hiring for Remote Service Desk Manager jobs? Cities with the most Remote Service Desk Manager job openings:
What states have the most Remote Service Desk Manager jobs? States with the most job openings for Remote Service Desk Manager jobs include:
What job categories do people searching Remote Service Desk Manager jobs look for? The top searched job categories for Remote Service Desk Manager jobs are:
Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 5% Part Time, and 15% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
Contract Writing System Service Desk Manager

Contract Writing System Service Desk Manager

Logistics Management Institute

Remote

$115K - $160K/yr

Other

Posted 22 days ago

Job description

Overview
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
We are seeking an experienced and dynamic Service Desk Lead to lead our Service Desk operations for the Army Contract Writing System (ACWS). The ideal candidate will possess a strong background in service management, with exceptional leadership and operational skills to drive excellence in Service Desk performance. Applies deep knowledge of service management to lead continuous improvement of service provided to the Army Contracting Enterprise (ACE).
Responsibilities
  • Leadership experience leading a team of Tier 2 service desk agents performing hands-on procurement system technical and functional troubleshooting and support to the ACE to maintain accessibility and availability of ACWS for users.
  • Apply advanced understanding of the ACE user community to develop targeted communications and training for the purpose of building core shared knowledge and resolving repeating incidents, service requests, and problems.
  • Serve as a point of escalation for Tier II functional members within the ACWS Service Desk T3 DevOps teams regarding performance and scalability issues.
  • Lead engagements with the ACWS program's internal teams, such as DevOps leads and quality assurance throughout the project lifecycle.
  • Collaborate with end-users, business stakeholders, and procurement system functional teams to understand ACE education requirements to support adoption of system enhancements and develop user training sessions.
  • Apply concepts of Appian's platform architecture and leverage that knowledge to test, deploy, enhance, and maintain Appian applications.
  • Lead comprehensive technical support to the ACE through Army Enterprise Service Desk (AESD) cases, ensuring timely resolution and documentation of issues.
  • Oversee Service Desk operations to align with ITIL best practices, meeting or exceeding established service level agreements (SLAs).
  • Collaborate with key stakeholders to understand business needs and tailor support offerings accordingly.
  • Drive consistent, user-focused improvements in the delivery of support services.
  • Orchestrate on-call resolution for mission critical issues and major incidents and document solutions within the case management system.
  • Guide the documenting, updating, and maintenance of a comprehensive repository of best practices and troubleshooting procedures.
  • Oversee and optimize the implementation of ServiceNow for service desk operations.
  • Maintain and update workflows, dashboards, and reporting tools within ServiceNow to ensure alignment with organizational needs.
  • Leverage data to track team performance and trends, using tools such as ServiceNow to generate and maintain dashboards for real-time and periodic reporting.
  • Analyze metrics, identify patterns, and recommend solutions to improve Service Desk efficiency and user satisfaction.
  • Present regular performance reports, trend analysis, and actionable insights to management and stakeholders.

Qualifications
  • Bachelor's degree with 10 years of experience (Degree in information technology, computer science, engienering, or related area preferred) or 14+ years of work experience in a related field.
  • 5+ years of experience with enterprise contract writing system implementations preferred.
  • Knowledge of Appian platform application development, operations, maintenance, and interfacing systems.
  • Advanced understanding of the Army Contracting Enterprise or similar user community.
  • Experience with documentation development (SOPs, training aids, desk guides, etc.)
  • Exceptional verbal and written communication skills to interact effectively with stakeholders of many levels, including ability to explain technical concepts to non-technical resources.
  • Understanding of DoD 8500 series, DoD Risk Management Framework (RMF), JF-HQ DoDIN and USCYBERCOM orders, and DISA guides (SRGs, STIGs)
  • Security Plus certification required.
  • Advanced ITIL certifications (e.g., ITIL Practitioner, Intermediate, or Expert) required (or received w/in 6 months of hire)
  • Agile delivery experience preferred.
  • Active DoD Secret Clearance - U.S. Citizenship

Target salary range: $115,000 - $160,000. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

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