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Remote Pos Support Jobs (NOW HIRING)

Signet Jewelers Ltd.

Xstore Developer (Remote)

Akron, OH · On-site +1

$74K - $125K/yr

... training and the support of end-users on developed applications. POSITION QUALIFICATIONS ... Deep understanding of POS workflows & retail operations * Hands-on experience with payment ...

Signet Jewelers Ltd.

Xstore Developer (Remote)

Akron, OH · On-site +1

$74K - $125K/yr

... training and the support of end-users on developed applications. POSITION QUALIFICATIONS ... Deep understanding of POS workflows & retail operations * Hands-on experience with payment ...

Sbdinc

Meet and Exceed POS Sales Goals for National Accounts. * Execute on BDT plans for new product ... Provide support to distributor partners and end-users on product training through educational and ...

Sbdinc

Meet and Exceed POS Sales Goals for National Accounts. * Execute on BDT plans for new product ... Provide support to distributor partners and end-users on product training through educational and ...

Sbdinc

Meet and Exceed POS Sales Goals for National Accounts. * Execute on BDT plans for new product ... Provide support to distributor partners and end-users on product training through educational and ...

United Airlines

Technical support Analyst

Columbia, SC · On-site +1

$29K - $69K/mo

... Sale (POS) systems Experience with ticketing systems Experience with remote access software ... which supports meaningful engagement with Indigenous communities across Canada by promoting ...

HungerRush

Software Engineer II (Remote)

Houston, TX · Remote

$99K - $136K/yr

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive ... Collaborate with HungerRush teams to design, develop, and support existing as well as create new ...

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How much do remote pos support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for remote pos support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a Remote POS Support specialist?

A Remote POS (Point of Sale) Support specialist is a professional who provides technical assistance and troubleshooting for POS systems from a remote location. They help retail, restaurant, or service businesses resolve software, hardware, or network issues affecting their sales terminals. Their duties often include guiding users through problem-solving steps, configuring systems, and escalating complex issues as needed. Remote POS Support specialists play a crucial role in minimizing downtime and ensuring smooth sales operations.

What are the key skills and qualifications needed to thrive as a Remote POS Support Specialist, and why are they important?

To thrive as a Remote POS Support Specialist, you need strong troubleshooting abilities, familiarity with point-of-sale (POS) systems, and typically a background in IT support or customer service. Experience with remote desktop tools, ticketing systems, and knowledge of specific POS software platforms like Square, Clover, or NCR is often required. Excellent communication, patience, and problem-solving skills help you resolve issues efficiently and maintain positive client relationships. These skills ensure quick and effective support, minimize downtime for businesses, and uphold customer satisfaction in a remote environment.

What is the difference between Remote Pos Support vs Remote Customer Service Representative?

AspectRemote Pos SupportRemote Customer Service Representative
Required CredentialsBasic computer skills, POS system knowledgeCommunication skills, customer service experience
Work EnvironmentRetail or hospitality settings, remote support for POS systemsCall centers, retail, or online support roles
Employer & Industry UsageRetail, hospitality, food serviceVarious industries including retail, telecom, e-commerce
Common Search & ComparisonYesNo

Remote Pos Support focuses on assisting businesses with POS system issues, requiring technical knowledge of POS hardware and software. In contrast, Remote Customer Service Representatives handle general customer inquiries, emphasizing communication and problem-solving skills. While both roles involve remote work, they serve different industry needs and skill sets.

What are some common challenges faced by Remote POS Support specialists, and how can they effectively address them?

Remote POS Support specialists often encounter challenges such as troubleshooting technical issues without physical access to the hardware, communicating clearly with non-technical users, and managing multiple support requests simultaneously. To address these challenges, successful specialists rely on strong problem-solving skills, clear written and verbal communication, and effective use of remote access tools. Building rapport with clients and following structured troubleshooting procedures also help ensure issues are resolved efficiently and professionally.
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What cities are hiring for Remote Pos Support jobs? Cities with the most Remote Pos Support job openings:
What are the most commonly searched types of Pos Support jobs? The most popular types of Pos Support jobs are:
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Remote Pos Support jobs near you
Infographic showing various Remote Pos Support job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.
Sr. Client Service Specialist - Installation & Technical Support

Sr. Client Service Specialist - Installation & Technical Support

KeyBank

Remote

Full-time

Posted 20 days ago

KeyBank rating

8.2

Company rating: 8.2 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

37th of 141 rated banks

Job description

Location:
For Those Who Work At Home, Ohio
Position Location Policy
  • General Location: Open to candidates within the United States.
  • Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 2 days per week at the nearest KeyBank non-branch location.
  • Remote Option: If the selected candidate lives outside of KeyBank's geographic footprint, the position will be considered fully remote. Available to those residing in the United States.

ABOUT THE JOB (Job Brief)
The Installation & Technical Support Specialist is responsible for delivering end-to-end onboarding, technical setup, and client training across merchant gateway and payment platforms. This role ensures a seamless client experience through expert implementation, consultative guidance, and proactive support across reseller gateway solutions, Clover, and Commerce Control Center.
The Specialist partners closely with Sales, Product, and Servicing teams to onboard new clients, optimize configurations, and provide ongoing technical enablement. The role also serves as a key advisor in fraud prevention strategies and PCI compliance readiness, helping clients mitigate risk and operate securely within card network requirements.
This position plays a critical role in driving client adoption, reducing onboarding friction, and enhancing overall client satisfaction through strong technical expertise and proactive engagement.
ESSENTIAL JOB FUNCTIONS
  • Lead end-to-end onboarding, configuration, and activation of merchant accounts across third-party and reseller gateway platforms (e.g., Auth.net, CardConnect, CyberSource, FreedomPay).
  • Deliver comprehensive client training for gateway solutions, including transaction processing, reporting tools, fraud controls, and system navigation.
  • Provide onboarding, setup, and training support for Clover solutions and Commerce Control Center, ensuring clients are fully enabled at go-live.
  • Guide clients through PCI compliance requirements, including education on security standards, validation processes, and ongoing compliance best practices.
  • Assist clients in implementing fraud mitigation tools and gateway security settings (e.g., velocity controls, filters, risk protocols) to reduce exposure and losses.
  • Create and maintain detailed client playbooks to support onboarding, training, and ongoing servicing needs.
  • Deliver structured feedback to Sales and Product teams to enhance client onboarding experience, training content, and overall value proposition.
  • Act as a subject matter expert and escalation point for complex gateway-related servicing issues, including processing errors, pricing inquiries, downgrades, and product optimization opportunities.
  • Create, manage, and update servicing tickets; maintain accurate client demographic and account data across Fiserv and KeyBank systems.
  • Develop and deliver reporting to measure onboarding effectiveness, client adoption, and value realization.
  • Produce ad hoc and recurring reporting to support leadership insights and continuous improvement initiatives.
  • Identify process gaps and inefficiencies; recommend and implement solutions to improve onboarding efficiency and client experience.
  • Partner cross-functionally with Sales, Product, Risk/Compliance, and Operations to support successful client outcomes and continuous improvement.

REQUIRED QUALIFICATIONS
  • 5 years of experience in merchant services, within the financial services industry
  • Applied experience in onboarding, or technical client support
  • Demonstrated experience supporting payment gateways, technical implementations, or merchant onboarding
  • Strong knowledge of payment processing, gateway functionality, and transaction lifecycle
  • Experience with client escalation management and complex issue resolution
  • Ability to manage multiple priorities and deliver in a fast-paced environment
  • Strong written and verbal communication skills with client-facing experience
  • High attention to detail with strong organizational and time management skills
  • Proven ability to influence, collaborate, and partner cross-functionally
  • Client-focused mindset with a commitment to delivering an exceptional onboarding experience
  • Proficiency in Microsoft 365 tools (Excel, Teams, Outlook, PowerPoint) and reporting/analytics

PREFERRED QUALIFICATIONS
  • Experience with Fiserv platforms and/or Elavon
  • Experience with Clover, Commerce Control Center, or similar POS/payment management platforms
  • Knowledge of PCI compliance standards and payment security requirements
  • Experience supporting reseller gateway models or integrated payment solutions
  • Strong analytical skills with ability to translate data into actionable insights

This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $52,000.00 - $80,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 06/30/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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About KeyBank

Sourced by ZipRecruiter

Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1849

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