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Remote Pos Support Jobs in Wisconsin (NOW HIRING)

Utilization Management RN

Madison, WI · On-site +1

$75K - $100K/yr

Work Location We are open to remote work in the following approved states: Colorado, Florida ... Can work cross functionally to support other departmental efforts to ensure overall efficiency ...

Job Location US-FL-Remote Overview The Territory Manager is responsible for growing Trek, Electra ... Appoint, develop, and support retail partners to maximize Trek's market position * Build long-term, ...

Remote Pos Support information

See Wisconsin salary details

$10

$19

$28

How much do remote pos support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote pos support in Wisconsin is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.35 per hour, depending on experience, location, and employer.

What is a Remote POS Support specialist?

A Remote POS (Point of Sale) Support specialist is a professional who provides technical assistance and troubleshooting for POS systems from a remote location. They help retail, restaurant, or service businesses resolve software, hardware, or network issues affecting their sales terminals. Their duties often include guiding users through problem-solving steps, configuring systems, and escalating complex issues as needed. Remote POS Support specialists play a crucial role in minimizing downtime and ensuring smooth sales operations.

What are the key skills and qualifications needed to thrive as a Remote POS Support Specialist, and why are they important?

To thrive as a Remote POS Support Specialist, you need strong troubleshooting abilities, familiarity with point-of-sale (POS) systems, and typically a background in IT support or customer service. Experience with remote desktop tools, ticketing systems, and knowledge of specific POS software platforms like Square, Clover, or NCR is often required. Excellent communication, patience, and problem-solving skills help you resolve issues efficiently and maintain positive client relationships. These skills ensure quick and effective support, minimize downtime for businesses, and uphold customer satisfaction in a remote environment.

What is the difference between Remote Pos Support vs Remote Customer Service Representative?

AspectRemote Pos SupportRemote Customer Service Representative
Required CredentialsBasic computer skills, POS system knowledgeCommunication skills, customer service experience
Work EnvironmentRetail or hospitality settings, remote support for POS systemsCall centers, retail, or online support roles
Employer & Industry UsageRetail, hospitality, food serviceVarious industries including retail, telecom, e-commerce
Common Search & ComparisonYesNo

Remote Pos Support focuses on assisting businesses with POS system issues, requiring technical knowledge of POS hardware and software. In contrast, Remote Customer Service Representatives handle general customer inquiries, emphasizing communication and problem-solving skills. While both roles involve remote work, they serve different industry needs and skill sets.

What are some common challenges faced by Remote POS Support specialists, and how can they effectively address them?

Remote POS Support specialists often encounter challenges such as troubleshooting technical issues without physical access to the hardware, communicating clearly with non-technical users, and managing multiple support requests simultaneously. To address these challenges, successful specialists rely on strong problem-solving skills, clear written and verbal communication, and effective use of remote access tools. Building rapport with clients and following structured troubleshooting procedures also help ensure issues are resolved efficiently and professionally.
What are popular job titles related to Remote Pos Support jobs in Wisconsin? For Remote Pos Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Pos Support jobs in Wisconsin look for? The top searched job categories for Remote Pos Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Pos Support jobs? Cities in Wisconsin with the most Remote Pos Support job openings:
Infographic showing various Remote Pos Support job openings in Wisconsin as of July 2026, with employment types broken down into 79% Full Time, and 21% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,080 per year, or $19.8 per hour.
Utilization Management RN

Utilization Management RN

WPS Health Solutions

Madison, WI • On-site, Remote

$75K - $100K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago


WPS Health Solutions rating

8.3

Company rating: 8.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

112th of 281 rated insurance


Job description

Our Utilization Management RN (Registered Nurse) evaluates efficiency, appropriateness, and medical necessity for medical services, and procedures for our Health Plan. This role uses clinical knowledge to provide judgment to review medical services with evidence-based criteria, authorize requested services as appropriate. Our Utilization Management RN will be responsible for referring questionable cases to medical directors to prevent unnecessary procedures, treatments, or prolonged hospital stays. 

Salary Range
$75,000 ~ $100,000
The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.
Work Location
We are open to remote work in the following approved states:
Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin
How do I know this opportunity is right for me?  If you:

  • Enjoy working with healthcare professionals to facilitate appropriate and quality services in a cost-effective manner to positively impact medical loss ratio.
  • Can work closely with Medical Directors to facilitate decision-making process for the Health Services department.
  • Have experience reviewing medical and behavioral health prior authorization requests for medical necessity and appropriateness of requested treatment according to medical policies and evidence-based criteria.
  • Have experience working closely with members of Health Services, and key contacts in Sales, Member Services, Claims, Provider Contracting, and Billing & Enrollment.
  • Can document case summaries and refer cases to Medical Director that do not meet internal or external guidelines, policies, or medical criteria.
  • Like to be accountable to monitor and maintain inventory in the Utilization Management queue to meet productivity standards.
  • Enjoy evaluating, analyzing, and reporting trends in utilization changes in all healthcare delivery areas.
  • Can make recommendations and implement changes consistent with Health Services objectives of quality care and reasonable cost.
  • Would enjoy identifying opportunities and provide recommendations to improve department processes.
  • Have Identified legal or liability issues and refer potential ethical or risk management issues to the appropriate department for resolution.
  • Have participated in training new nursing staff on department workflows, policies, and procedures.
  • Can work cross functionally to support other departmental efforts to ensure overall efficiency, quality, productivity, and compliance with all departmental, regulatory and URAC standards.

Minimum Qualifications

  • Registered Nurse (RN) with current licensure in the state of Wisconsin.
  • 4 or more years of experience as a Registered Nurse in varied clinical settings (i.e., hospital, clinic, home care, skilled nursing facility, etc.).
  • 2 or more years of experience in Managed Care (i.e., Prior Authorization, Utilization Review).
  • Demonstrated experience managing and coordinating care effectively for case managed members.
  • Strong knowledge of current medical practices, medical coding, trends and patterns of care.
  • Familiarity with health plan operations, payer/provider relationships, and insurance benefits.
  • Strong diverse experience and expertise that includes:
    • The ability to work independently, manage a case load, and prioritization.
    • Excellent analytical, critical thinking, problem-solving skills and decision-making skills.
    • Excellent communication and interpersonal skills to work with members, providers, and teams
    • Proficiency in Microsoft Office and healthcare software and systems.

 Preferred Qualifications

  • Bachelor’s degree in nursing (BSN).
  • Health insurance background in Point of Service (POS), Preferred Provider Organization (PPO), or Medicare Supplement) plans.
  • Knowledge of Utilization Review Accreditation Commission (URAC).
  • Certified Managed Care Nurse (CMCN).
  • Technical experience with word processing, spreadsheets, and proficiency with electronic medical record (EMR) systems and/or other managed care software.

 Remote Work Requirements

  • High speed cable or fiber internet
  • Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
  • Please review Remote Worker FAQs for additional information

Benefits

  • Remote and hybrid work options available
  • Performance bonus and/or merit increase opportunities
  • 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
  • Competitive paid time off
  • Health insurance, dental insurance, and telehealth services start DAY 1
  • Professional and Leadership Development Programs
  •  Review additional benefits: (https://www.wpshealthsolutions.com/careers/)

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS’ culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace:  WPS Newsroom - Awards and Recognition.

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