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Remote Pos Support Jobs in Florida (NOW HIRING)

Small Batch Standard

Accounting Associate

Ponte Vedra, FL · On-site +1

$51K - $60K/yr

We're Small Batch Standard, a remote accounting, tax, and consulting firm built exclusively to ... POS syncs current. * Support monthly close work by collecting and preparing statements and ...

Bradshaw Home

Trade/Channel Marketing Manager

Tampa, FL · On-site +1

$80K - $90K/yr

Support achievement of budgeted sales and profitability targets across assigned channels and ... Analyze POS, syndicated, and customer data to track performance, identify trends, and recommend ...

British Swim School

$18 - $20/hr

Provide helpful, accurate, and friendly support * Maintain and update customer records in our ... Completion of JackRabbit (POS & scheduling system) and Skyprep training (provided) Requirements:

Netpace

Transaction Services Analyst/Specialist

Miami, FL · On-site +1

**OPEN TO HYBRID AND FULLY REMOTE** Job Overview As a Transaction Services Analyst/Specialist, you ... You will provide expert guidance on SAP purchasing policies and internal procedures, supporting the ...

Medtronic

Clinical Specialist CRM - Tampa

Tampa, FL · On-site +1

While this is a remote position not located at a physical Medtronic site, the candidate hired will ... We support your growth with the training, mentorship, and guidance you need to own your future ...

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Remote Pos Support information

What is a Remote POS Support specialist?

A Remote POS (Point of Sale) Support specialist is a professional who provides technical assistance and troubleshooting for POS systems from a remote location. They help retail, restaurant, or service businesses resolve software, hardware, or network issues affecting their sales terminals. Their duties often include guiding users through problem-solving steps, configuring systems, and escalating complex issues as needed. Remote POS Support specialists play a crucial role in minimizing downtime and ensuring smooth sales operations.

What are the key skills and qualifications needed to thrive as a Remote POS Support Specialist, and why are they important?

To thrive as a Remote POS Support Specialist, you need strong troubleshooting abilities, familiarity with point-of-sale (POS) systems, and typically a background in IT support or customer service. Experience with remote desktop tools, ticketing systems, and knowledge of specific POS software platforms like Square, Clover, or NCR is often required. Excellent communication, patience, and problem-solving skills help you resolve issues efficiently and maintain positive client relationships. These skills ensure quick and effective support, minimize downtime for businesses, and uphold customer satisfaction in a remote environment.

What is the difference between Remote Pos Support vs Remote Customer Service Representative?

AspectRemote Pos SupportRemote Customer Service Representative
Required CredentialsBasic computer skills, POS system knowledgeCommunication skills, customer service experience
Work EnvironmentRetail or hospitality settings, remote support for POS systemsCall centers, retail, or online support roles
Employer & Industry UsageRetail, hospitality, food serviceVarious industries including retail, telecom, e-commerce
Common Search & ComparisonYesNo

Remote Pos Support focuses on assisting businesses with POS system issues, requiring technical knowledge of POS hardware and software. In contrast, Remote Customer Service Representatives handle general customer inquiries, emphasizing communication and problem-solving skills. While both roles involve remote work, they serve different industry needs and skill sets.

What are some common challenges faced by Remote POS Support specialists, and how can they effectively address them?

Remote POS Support specialists often encounter challenges such as troubleshooting technical issues without physical access to the hardware, communicating clearly with non-technical users, and managing multiple support requests simultaneously. To address these challenges, successful specialists rely on strong problem-solving skills, clear written and verbal communication, and effective use of remote access tools. Building rapport with clients and following structured troubleshooting procedures also help ensure issues are resolved efficiently and professionally.
What are the most commonly searched types of Pos Support jobs in Florida? The most popular types of Pos Support jobs in Florida are:
What are popular job titles related to Remote Pos Support jobs in Florida? For Remote Pos Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Pos Support jobs in Florida look for? The top searched job categories for Remote Pos Support jobs in Florida are:
What cities in Florida are hiring for Remote Pos Support jobs? Cities in Florida with the most Remote Pos Support job openings:
Remote Pos Support jobs near you
Infographic showing various Remote Pos Support job openings in Florida as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 22% In-person, and 78% Remote job distribution.
Bilingual-Spanish Client Support Technician

Bilingual-Spanish Client Support Technician

Real Time Technologies Inc

Miami, FL • On-site, Remote

$18 - $18.90/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

RTPOS Client Support Technician I
Overview: Client Support Technicians are our front-line call center employees. Their mission is to provide our dealers and customers the best experience on every interaction. They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources. They can easily adapt to change, follow process and procedure, and collaborate with additional internal and external teams to provide a timely resolution.
List of responsibilities:
  • Provide technical assistance and support for incoming calls, email, and internal messaging inquiries in a timely manner
  • Train customers in the use of our process, systems, and software
  • Actively listen to clients to understand issues and concerns
  • Make recommendations to improve the performance and quality of our software
  • Walk customers through problem-solving process. Ask questions to determine nature of problem.
  • Install, modify, and repair computer hardware and proprietary POS software. This also includes basic windows and hardware troubleshooting in local and remote environments
  • Support of all our internal and customer facing websites and applications
  • Assist various departments with their questions and concerns; especially with those related to the installation, maintenance and training of proprietary software and equipment.
  • Support of multiple service platforms
  • Successful and timely completion of all daily work-tasks as assigned
  • Provide corrective action to prevent callbacks
  • Use of remote desktop software to resolve customer issues
  • Track detailed information on client issues and resolutions
  • Build rapport with customers and maintain positive and professional relationships
  • Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with cheerful demeanor.
  • Perform store escalations to management and other internal teams in order to provide quick resolution
  • Additional responsibilities as required to meet business needs
  • Remote work may require occasional travel, including our annual company meeting.

Position Requirements/Qualifications
  • Years of experience needed:
1-2 Years of prior experience preferred, with no less than 6 months of prior experience in a technical support role.
  • Degrees, certifications/qualifications (skills/knowledge required):
High School Diploma or GED; preference give to candidates with A+ or Network + certifications.
Additional Requirements:
  • Fluency in English and Spanish required
  • In depth knowledge of PCs, operating systems, networking, and applications to be able to help users quickly and effectively with their problems.
  • Proven systematic and logical problem-solving ability.
  • Experience within a call center environment preferred.
  • Helpdesk support, computer repair or equivalent.
  • Good interpersonal skills such as effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps remotely.
  • Aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers.
  • Ability to work well with other departments in a team environment.
  • Well-developed organizational and extensive follow-up skills are a must.
  • Ability to handle and keep up with constant changes to products, policies, and follow procedures.
  • Ability to Multitask
  • Use of Remote Desktop Software.
  • Strong Microsoft operating systems experience.
  • Strong understanding of printers and networking.
  • Regular and predictable attendance is an essential function of this position
  • Strong troubleshooting and critical thinking skills
  • Flexible Schedule
  • Must have reliable, self-maintained Internet and backup for emergencies

Schedule for RTPOS position is 1:00 PM EST to 9:30 PM EST with Wednesday and Saturday off; Sunday is 1:30 PM EST - 10:00 PM EST
Hourly Range: $18/hour - $18.90/hour, plus a target 5% annual performance bonus which will be based on the employee's and company's performance. Final compensation will be based on the candidate's experience and qualifications.
Our compensation structure considers various geographical markets within the United States. The base salary for this role reflects the typical expected earnings. However, the final compensation package will be determined by several factors, including your location, job-specific expertise, skills, experience, and other relevant job-related considerations.
WHAT WE OFFER
  • A unique opportunity to shape the journey of Realtime Technologies
  • Working within a rapidly growing, game-changing business
  • Remote, flexible working options
  • Competitive compensation
  • Generous STI and LTI provisions
  • Health, Dental and Vision Insurance
  • Paid Annual Leave
  • Paid Sick Leave
  • 401K

Equal Opportunity Statement:
Realtime is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Application Window: Applications are accepted on an ongoing, continuous basis until the position is filled.
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About Real Time Technologies

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

11 - 50 Employees

Headquarters location

Miami, FL, US

Year founded

2001

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