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Pos Support Manager Jobs in Florida (NOW HIRING)

AEG

I.T. Assistant - Raymond James Stadium

Tampa, FL · On-site

In this role, you will provide Point-of-Sales (POS) support for Legends Hospitality concession ... Aid in cable management efforts and maintain the neat appearance of POS register areas * Maintain a ...

ASM Global

I.T. Lead - Raymond James Stadium

Tampa, FL · On-site

In this role, you will provide Point-of-Sales (POS) support for Legends Hospitality concession ... Aid in cable management efforts and maintain the neat appearance of POS register areas * Maintain a ...

AEG

I.T. Lead - Raymond James Stadium

Tampa, FL · On-site

In this role, you will provide Point-of-Sales (POS) support for Legends Hospitality concession ... Aid in cable management efforts and maintain the neat appearance of POS register areas * Maintain a ...

POS Networks

Field Technician

Miami, FL · On-site

$19 - $25.75/hr

We also provide Managed Security Services. For over twenty two years our mission has always been to ... Supports and maintains POS related devices, like POS printers, scanners and credit card readers.

POS Networks

Field Technician

Miami, FL · On-site

$19 - $25.75/hr

We also provide Managed Security Services. For over twenty two years our mission has always been to ... Supports and maintains POS related devices, like POS printers, scanners and credit card readers.

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Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager, and why are they important?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Florida? The most popular types of Pos Support jobs in Florida are:
What are popular job titles related to Pos Support Manager jobs in Florida? For Pos Support Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Pos Support Manager jobs in Florida look for? The top searched job categories for Pos Support Manager jobs in Florida are:
What cities in Florida are hiring for Pos Support Manager jobs? Cities in Florida with the most Pos Support Manager job openings:
Pos Support Manager jobs near you
IT Support Manager - External Operations & Systems

IT Support Manager - External Operations & Systems

Concert Golf Partners

Lake Mary, FL • Hybrid

$90K - $120K/yr

Full-time

Posted 28 days ago

Concert Golf Partners rating

5.9

Company rating: 5.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

17th of 26 rated golf clubs

Job description

The Role:
We need an IT Support Manager who thinks like an operator and works like a technologist. You'll own support for all external-facing club systems — most importantly Northstar (our ERP across 38 clubs), Enterfusion POS, and the integrations that connect them. You'll be the face of IT for our General Managers and operations teams, and the bridge between club realities and our enterprise data architecture. This role is hybrid friendly.
Compensation:
$90,000 – $120,000 base salary + bonus + full benefits + travel reimbursement + club access privileges. This is a high-visibility, high-impact role in a growing company.
What You'll Do:
  • Own IT support for 38+ Northstar club instances — the ERP that runs our entire operation.
  • Support Enterfusion POS systems: hardware, software, integrations, and configuration.
  • Be the technical connector between club operations and our enterprise tools (Salesforce, Azure Data Lake, HotSchedules, Craftable, MaintainX, DocuSign).
  • Manage club technology onboarding as we continue to grow our portfolio.
  • Build relationships with GMs and club leadership — proactively solving problems before they impact members.
  • Travel to club properties (~25%) to provide hands-on support, training, and system rollouts.

What We're Looking For:
  • 5+ years in IT support with multi-site or hospitality environment experience.
  • ERP or POS platform support experience — Northstar knowledge is a major differentiator.
  • Comfortable with integration concepts: FTP/SFTP transfers, SaaS ecosystems, and API environments.
  • A natural relationship builder who communicates well with non-technical people.
  • Willing and able to travel ~25% across our club portfolio.

About Concert Golf Partners:
Concert Golf Partners owns and operates 40+ prestigious private golf clubs across the United States. Our clubs rely on technology every single day — from member check-in and tee-time management to F&B, labor scheduling, and facilities. We're building the IT team to match our ambitions, and that starts with getting the club-level technology right.
If you have ERP/POS support expertise and love working in a fast-moving, hospitality-driven environment, we want to hear from you.
Apply Now

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