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Pos Support Manager Jobs in Florida (NOW HIRING)

The Paralegal provides comprehensive legal and administrative support to the Inventory Management and Developer Services teams with a focus on governing documents, Public Offering Statement (POS ...

Paralegal

Ocoee, FL ยท On-site

The Paralegal provides comprehensive legal and administrative support to the Inventory Management and Developer Services teams with a focus on governing documents, Public Offering Statement (POS ...

Paralegal

Ocoee, FL ยท On-site

The Paralegal provides comprehensive legal and administrative support to the Inventory Management and Developer Services teams with a focus on governing documents, Public Offering Statement (POS ...

In this role, you will provide Point-of-Sales (POS) support for Legends Hospitality concession ... Aid in cable management efforts and maintain the neat appearance of POS register areas * Maintain a ...

Field Technician

Miami, FL ยท On-site

$19 - $25.75/hr

We also provide Managed Security Services. For over twenty two years our mission has always been to ... Supports and maintains POS related devices, like POS printers, scanners and credit card readers.

Field Technician

Miami, FL

$19 - $25.75/hr

We also provide Managed Security Services. For over twenty two years our mission has always been to ... Supports and maintains POS related devices, like POS printers, scanners and credit card readers.

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Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager, and why are they important?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Florida? The most popular types of Pos Support jobs in Florida are:
What cities in Florida are hiring for Pos Support Manager jobs? Cities in Florida with the most Pos Support Manager job openings:
I.T. Support Specialist-POS Systems

I.T. Support Specialist-POS Systems

Godwins Gatorland Inc

Orlando, FL โ€ข On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday


Job description

Job Title: I.T. Support Specialist-POS Systems
Dept: Executive
Status: Salaried/Exempt/Full Time
Reports To: I.T. Manager
Starting Wage: $55,000 plus bonus, excellent insurance, medical, dental, vision and so much more. 401K plus company match, vacation and PTO's
Job Summary:
Support and maintain the park's point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly. You'll troubleshoot POS hardware/software and payment devices, support Windows endpoints and Microsoft 365, and assist with basic network issues in a fast-paced, live operational environment. Opportunity to grow into systems administration/infrastructure paths
Key Responsibilities
  • Install, configure, and support POS terminals and peripherals (PIN pads, receipt printers, barcode scanners, cash drawers, tablets/mobile devices)
  • Troubleshoot POS software, payment processing issues, and device connectivity; perform firmware updates and maintenance
  • Provide Tier 1-2 onsite and remote support for staff; respond to high-priority outages and participate in weekend/on-call rotation
  • Administer and troubleshoot Windows environments, including basic Active Directory user/group support
  • Support Microsoft 365 (mailboxes, licensing, Teams/SharePoint basics) and endpoint patching/AV updates
  • Assist with basic network troubleshooting impacting POS (Wi-Fi, VLANs, switches); support Meraki environments as needed
  • Document incidents, procedures, and maintain asset/configuration records; support technology rollouts and upgrades
  • Broad exposure across POS, endpoints, Microsoft 365, networking, and automation

Qualifications:
  • 1-4 years of IT support experience (retail/hospitality/POS experience strongly preferred)
  • Hands-on experience supporting POS systems and payment devices; familiarity with PCI concepts a plus
  • Working knowledge of Windows, Active Directory, and Microsoft 365
  • Basic networking fundamentals (LAN/Wi-Fi, DHCP, TCP/IP); Meraki experience a plus
  • Experience with ticketing and/or RMM tools (e.g., NinjaOne or similar preferred)
  • Scripting/reporting exposure (PowerShell/batch/JavaScript and/or basic SQL) is a plus
  • Strong troubleshooting, customer service, and communication skills
  • Ability to work weekends/holidays and be part of an on-call rotation; able to lift to 40 lbs.

This job description in no way implies that these are the only duties to be performed by the employee. The jobholder will be required to follow other instructions and to perform other duties upon request of supervisor.
EOE