Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time Drive Performance. Deliver Results. National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations ...
Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time Drive Performance. Deliver Results. National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations ...
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Remote People Operations information
What are the key skills and qualifications needed to thrive in the Remote People Operations position, and why are they important?
To excel in Remote People Operations, you need expertise in HR processes, employee relations, onboarding, and compliance, ideally with a degree in Human Resources or a related field. Familiarity with HRIS platforms, payroll systems, and remote collaboration tools like Slack, Zoom, and project management software is crucial. Excellent communication, problem-solving abilities, and a proactive approach to supporting remote teams are valuable soft skills. These skills enable effective people management, ensure smooth HR operations, and foster a positive remote work culture.
What is a Remote People Operations?
A Remote People Operations job focuses on managing and improving employee experience, HR processes, and company culture in a distributed work environment. Responsibilities often include hiring, onboarding, performance management, employee engagement, and compliance. The role ensures that remote teams stay connected, productive, and aligned with company values. Effective communication, HR technology, and strong organizational skills are essential for success in this position.
What are some common challenges faced in a Remote People Operations role?
In a Remote People Operations role, one common challenge is maintaining high levels of employee engagement and a sense of connection among remote team members. Effective communication, time zone differences, and ensuring equitable access to resources can also pose difficulties. Additionally, managing sensitive HR matters virtually, such as conflict resolution or performance management, requires extra care and clear processes. However, leveraging digital tools and fostering open communication channels can help overcome these obstacles, allowing you to build a strong, supportive environment for remote employees.

Full-time
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Job description
Location: Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time
Drive Performance. Deliver Results.National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations to lead the strategy, reporting, and operational performance of our collections organization. This role is ideal for a leader who understands both collections operations and analytics. You\'ll develop KPIs, analyze portfolio performance, identify operational opportunities, and provide executive leadership with the insights needed to improve recovery results and client performance.
What You\'ll Do- Develop and oversee operational KPIs, dashboards, and executive reporting.
- Analyze portfolio performance and recommend strategies to improve recovery results.
- Identify trends, opportunities, and operational risks through data analysis.
- Partner with Operations to improve collector and team performance.
- Present performance metrics and business insights to executive leadership and clients.
- Support forecasting, capacity planning, and operational strategy.
- Ensure data integrity and reporting accuracy across the organization.
- Collaborate with Compliance, IT, Client Services, and Operations on strategic initiatives.
- Ensure compliance with FDCPA, TCPA, FCRA, and company policies.
Required:
- 8-10 years of experience in collections, accounts receivable management (ARM), financial services, or recovery operations.
- Experience leading analytics, reporting, or operational performance initiatives.
- Strong understanding of collections KPIs, portfolio performance, and operational metrics.
- Experience developing executive dashboards and performance reporting.
- Ability to turn complex data into actionable business recommendations.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of FDCPA, TCPA, FCRA, and collections industry best practices.
Preferred:
- Experience with debt buying, consumer collections, or legal collections.
- Experience with Power BI, Tableau, SQL, Excel, or other business intelligence tools.
- Experience presenting performance results to executive leadership and clients.
- Influence business strategy and operational performance.
- Work directly with executive leadership.
- Lead high-impact analytics and reporting initiatives.
- Competitive compensation and benefits.
- Opportunity to make a measurable impact in a growing organization.
- Director of Analytics
- Director of Operations
- Director of Business Intelligence
- Director of Collections Analytics
- Director of Portfolio Analytics
- Business Intelligence Manager
- Operations Analytics Manager
- Senior Data Analytics Manager
- Director of Performance Analytics
- Collections Operations Manager
If you\'re passionate about using data to improve operations, optimize portfolio performance, and help drive strategic business decisions, we\'d love to hear from you.
About National Recovery Associates
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
51 - 200 Employees
Headquarters location
Newark, NJ, US
Year founded
2000