Adecco is assisting a local client recruiting an Operation Coordinator working for Remote. This is an excellent opportunity to join a winning culture and get your foot on the door of a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. If Operation Coordinator sounds like something you would be interested in, and you meet the qualifications listed below, apply now!
Job Responsibilities
Use workforce management software and call volume history to help manage daily staffing levels and to determine the most effective methods for staffing adjustments
Generating weekly schedules
Scheduling non-phone activities
Utilize call center tools to observe agents' actual state compared to scheduled state
Monitor attendance/schedule adherence, and take action as needed, including schedule optimization
Manage real-time inbound call traffic to help ensure that service levels are met
Ensure open lines of communication with Sales team to enable real-time scheduling updates
Prepare and maintain reports, dashboards and weekly packages
Ad hoc reporting as required
Required Qualifications:
Experience in a fast-paced office environment
Proficiency in Microsoft office suite including Word (creating, saving, formatting documents), Excel (ability to create, edit, send, navigate using tabs, and save spreadsheets), Outlook (ability to open and send emails), and PowerPoint (ability to create, editing, and formatting presentations)
Workforce management experience
Preferred Qualifications:
1+ years' experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis, Five9 and/or Blue Pumpkin
What's in this Operation Coordinator position for you?
Pay: $18.72/-Hr.
Shift: Monday-Thursday, 10am-10pm, Friday – 10am-8pm, Saturday 9am-5:30pm and Sunday 9am-7pm ET.
Location: Remote
Weekly paycheck
Dedicated Onboarding Specialist & Recruiter
Access to Adecco’s Aspire Academy with thousands of free upskilling courses.
Pay Details: $18.72 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity
Employer/Veterans/DisabledMilitary connected talent encouraged to apply
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