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Remote Ombudsman Jobs (NOW HIRING)

HCBA OCM Case Manager

Fresno, CA · Remote

$50K - $78K/yr

Remote Pay Range: $50,000-$78,000 PER YR Department: HCBA 700 POSITION SUMMARY: The HCBA Open Case ... The Case Manager must report all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or ...

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Remote Pay Range: $50,000-$78,000 PER YR Department: HCBA 700 POSITION SUMMARY: The HCBA Open Case ... The Case Manager must report all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or ...

Remote Pay Range: $50,000-$78,000 PER YR Department: HCBA 700 POSITION SUMMARY: The HCBA Open Case ... The Case Manager must report all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or ...

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Remote Ombudsman information

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$37.5K

$76.2K

$125.5K

How much do remote ombudsman jobs pay per year?

As of Jun 20, 2026, the average yearly pay for remote ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Remote Ombudsman, and how is support provided?

As a Remote Ombudsman, you may encounter challenges such as managing complex cases without in-person interaction, ensuring confidentiality over digital platforms, and maintaining neutrality while resolving disputes. Many organizations offer robust training, access to secure case management tools, and regular peer collaboration through virtual meetings to support remote ombudsmen. You'll often have a network of colleagues or supervisors for guidance and case consultation, helping you navigate difficult situations effectively. This supportive structure ensures that even while working remotely, you can provide fair and thorough assistance to all parties involved.

What is a Remote Ombudsman job?

A Remote Ombudsman is a neutral and independent professional who addresses concerns, resolves disputes, and ensures fair processes within an organization, all while working remotely. They listen to complaints, provide guidance, and facilitate communication between parties to achieve fair resolutions. Ombudsmen often work in industries like healthcare, education, government, and corporate environments. Their role requires confidentiality, impartiality, and strong problem-solving skills.

What are the key skills and qualifications needed to thrive in the Remote Ombudsman position, and why are they important?

To thrive as a Remote Ombudsman, you need strong conflict resolution, investigative, and analytical abilities, often supported by a background in social work, law, or public administration. Familiarity with case management software, secure communication platforms, and compliance systems is typically required. Outstanding active listening, impartiality, and written communication skills distinguish successful candidates in this role. These competencies are vital for fairly addressing grievances, facilitating resolutions, and maintaining trust between parties in a remote setting.

More about Remote Ombudsman jobs
What cities are hiring for Remote Ombudsman jobs? Cities with the most Remote Ombudsman job openings:
What are the most commonly searched types of Ombudsman jobs? The most popular types of Ombudsman jobs are:
What states have the most Remote Ombudsman jobs? States with the most job openings for Remote Ombudsman jobs include:
Infographic showing various Remote Ombudsman job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
DSHS HCLA Field Administrator

DSHS HCLA Field Administrator

State of Washington

Olympia, WA • On-site, Remote

$100K - $121K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


State Of Washington rating

8.0

Company rating: 8.0 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

8th of 50 rated states


Job description

Salary: $100,000.00 - $121,124.00 Annually
Location : Skagit County - Mt. Vernon, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-04795
Department: Dept. of Social and Health Services
Division: HCLA
Opening Date: 06/12/2026
Closing Date: 6/25/2026 11:59 PM Pacific
Description
Are you committed to making a difference in the lives of vulnerable adults? Join the Home and Community Living Administration (HCLA) as Field Administrator for (APS). As an Adult Protective Services Field Administrator, you will be responsible for planning, leading, developing, coordinating, and implementing all Adult Protective Services policies and procedures within the six counties of Region 2.
You will help address the supervision, training, and quality assurance needs within the region. This role requires exceptional amounts of development time to ensure the region is complying with department expectations, quality assurance and policies related to the ongoing management of APS. You'll also be responsible for providing policy interpretation, clarifications, consultation, and training.
As a member of the statewide APS Management Team, you will have significant input and responsibility for long-range program planning and goal setting. You will be the liaison for the Region 2 networks with law enforcement, mental health, and works with the Tribes in the following counties (King, Snohomish, Whatcom, Skagit, San Juan, and Island) and other community organizations to build good working relationships and resolve any issues that may arise.
Our mission is to protect Vulnerable Adults from abuse, neglect, self-neglect, abandonment, and exploitation. We value client self-determination and the professional expertise of our APS colleagues, while working to prevent and end harm by: Conducting objective, timely, and thorough investigations; Assisting Vulnerable Adults to access appropriate services in accordance with statute, rules, policy, and client consent; Networking and Coordinating with others to serve Vulnerable Adults; and Educating Vulnerable Adults and the community about abuse, neglect, self-neglect, abandonment, exploitation, and protective services.
This Mt. Vernon-based role offers a hybrid telework schedule with travel requirements.
Some of what you will do
  • Provide Supervision of staff and the development and implementation of the APS program and policy; including implementation of regional Operating procedures, WACs and RCWs.
  • Set expectations for performance, recruit and hire staff for positions as needed, and manage the workflow. Provide training, coaching, evaluation, and initiate corrective/disciplinary action when necessary.
  • Ensure the APS training plan is current and updated as changes occur for all APS staff and APS supervisors and ensure implementation of such. Train staff and supervisors in current policy and procedures.
  • Responsible for regional quality assurance activities, coordinate and oversee quality assurance to ensure the accuracy of work done by staff is within policy.
  • Provide consultation and outreach for APS staff and community organizations, i.e., local law enforcement long-term care ombudsman, mental health, Residential Care Services {RCS}, Developmental Disabilities Administration {DDA}, and Attorney General's Office {AGO}, the court system, and Tribes.
Who should apply
You possess:
  • A Master's degree in social science, health, public administration, or related fields, and three years of professional experience in planning, administering, developing, or delivering social and health service programs;
    OR
  • A Bachelor's degree in social science, health, public administration, or related fields, and five years of professional experience in planning, administering, developing, or delivering social and health service programs;
    OR
  • Equivalent professional experience/education.

Preferred knowledge, skills, and abilities:
  • A Master's degree in social science, health, public administration, or related fields.

Interested? Please list 3 professional references' current contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role.
The Department of Social and Health Services' (DSHS) vision-that people find human services to shape their own lives-requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity? Please contact , and reference job number 04795.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026

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About State of Washington

Sourced by ZipRecruiter

The State of Washington is not a traditional company, but a governmental organization that is tasked with managing the various state-run services and enterprises in Washington. Headquartered in Seattle, Washington, USA, the organization is responsible for the overall administration of the state's agencies and public services. Since the admission of Washington into the Union on November 11, 1890, the state government has aimed to provide a high quality of life for its residents through effective and efficient public services.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

Year founded

1889