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Remote Member Service Representative Jobs (NOW HIRING)

Medix

$23/hr

Customer Service Representative (Remote) Location : Remote (Candidate should be based in SoCal) Pay ... service or member service experience. • Exp with claims/claims processing • Strong ...

Twin Health

Member Services Representative

$21/hr

This is a temp to hire role that is full-time, remote and reports to the Member Service Lead. Representatives who demonstrate strong performance, meet key metrics, and pass technical competency ...

TEKsystems

Member Services Representative

Norfolk, VA · On-site +1

$21.50/hr

... service environment and are looking to build a long-term career in financial services. This role is primarily remote; however, new hires will be required to attend three days of in-office training in ...

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How much do remote member service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

More about Remote Member Service Representative jobs

What cities are hiring for Remote Member Service Representative jobs?

Cities with the most Remote Member Service Representative job openings:

What are the most commonly searched types of Member Service Representative jobs?

The most popular types of Member Service Representative jobs are:

What states have the most Remote Member Service Representative jobs?

States with the most job openings for Remote Member Service Representative jobs include:

What job categories do people searching Remote Member Service Representative jobs look for?

The top searched job categories for Remote Member Service Representative jobs are:

Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative (Syracuse Region)

Remote

Broadview Federal Credit Union
Finance and Insurance • 1 - 5K employees

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

People enjoy working here

Uninterrupted breaks

Learn more about Broadview Federal Credit Unionexternal

$20/hr

Other

Re-posted 8 days ago

Job description

Member Service Representative

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

This position is currently remote with the intention of moving to a hybrid model in the future. Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel for this training.

Essential Job Functions/Responsibilities:

  • Handle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, credit card inquiries, ACH transactions.

  • Provide accurate information about products, services, and promotions.

  • Process financial transactions on member's accounts in an efficient and effective manner.

  • Review, qualify, open and close deposit accounts and ATM/debit cards and submit disputes.

  • Process credit card payments, transfers, fees, and all related tasks accurately.

  • Decision fee-refunds within defined relationship parameters and authority thresholds.

  • Act as a member advocate and handle difficult conversations with professionalism and courtesy.

  • Resolve member's concerns while ensuring regulatory compliance.

  • Stay updated on product knowledge and company policies.

Minimum Job Qualifications:

  • Minimum: High School or Equivalent

  • Preferred: 2 year / Associates Degree in Business, Finance, or Related from an accredited institution.

  • Proven customer service experience or relevant work experience.

  • Excellent communication skills, both verbal and written.

  • Ability to multitask and work in a fast-paced environment.

  • Strong problem-solving skills and attention to detail.

  • Proficient in using call center software and computer applications.

  • Flexibility to work various shifts, including weekends.

Starting Compensation: $20/hr, plus a competitive benefits package.

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com

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