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Remote Member Service Representative Jobs in Philadelphia, PA

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Remote Customer Service

Lower Merion, PA · Remote

$18/hr

Details for Remote Customer Service Representative: * Monday-Friday, 8am-5pm * Pay rate: $18/HR * Fully remote * Weekly pay * Healthcare benefits after 30 days! Description for Remote Customer ...

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Ascension Agent Group

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P&C Insurance Customer Service Representative (CSR)

Radnor, PA · Remote

$60K - $72K/yr

P&C Insurance Customer Service Representative (CSR) Location ... Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance ...

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All JobsMember Service Representative JobsRemote Member Service Representative JobsRemote Member Service Representative Jobs in Philadelphia, PA

Remote Member Service Representative information

See Philadelphia, PA salary details

$8

$16

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How much do remote member service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote member service representative in Philadelphia, PA is $16.06, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $19.18 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

What are the most commonly searched types of Member Service Representative jobs in Philadelphia, PA?

The most popular types of Member Service Representative jobs in Philadelphia, PA are:

What are popular job titles related to Remote Member Service Representative jobs in Philadelphia, PA?

For Remote Member Service Representative jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Member Service Representative jobs in Philadelphia, PA look for?

The top searched job categories for Remote Member Service Representative jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Member Service Representative jobs?

Cities near Philadelphia, PA with the most Remote Member Service Representative job openings:

Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,397 per year, or $16.1 per hour.

Client/Member Service Representative

TAC Benefits Group LLC

Fort Washington, PA • Remote

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

General Description

TAC Benefits Group’s Client/Member Service Representative is the primary customer facing advocate for our customers and would assist clients year-round with plan administration, renewal strategies, enrollment/education, and general service.

Job Duties

  • Service & support client accounts for day-to-day issues
  • Collect data for RFPs, quoting, and renewals
  • Maintain current product knowledge for all key carriers
  • Analyze, investigate, and resolve client concerns pertaining to claims and billing
  • Address member concerns, and maintain exemplary customer service
  • Build and maintain direct relationships with clients and industry partners
  • Assist with COBRA administration and Spending Account administration
  • Conduct group enrollment meetings/webinars for new clients and new hires
  • Update and maintain a CRM system and run reporting when necessary.
  • Work closely with sales representatives
  • Assist with preparing analyses, that may occasionally be customized
  • Rate and Contribution analysis
  • Financial funding analysis, e.g., fully insured versus self-funded.
  • Miscellaneous duties as assigned

Job Qualifications

  • 3+ years of experience in employee benefits and/or consulting, brokerage, or carrier environment
  • Proven ability to diagnose and resolve issues, of all kinds
  • Clear organizational skills
  • Strong interpersonal and team skills.
  • Proficiency in Excel, PowerPoint, and MS Word.
  • Experience with employee benefit products including medical, prescription, vision, dental, life, and disability plans FSA, HSA, Cobra, etc.
  • Knowledge of medical plans with Blue Cross, Aetna, and other major carriers.
  • Knowledge of the employee benefits regulations such as ACA, ERISA, HIPAA, etc.
  • Some understanding of self-insured medical and stop-loss plans is helpful.
  • Ability to successfully manage multiple projects and deliver quality.
  • Flexibility to change projects quickly when needed
  • Polished oral and written communication skills.
  • Strong analytical and creative skills - The ability to see the "big picture," leveraging the resources of related practices to address the clients' business challenges.
  • Self-starter attitude and ability to work independently with minimal supervision
  • Life & Health Insurance License or ability to obtain one within 6 months of hire

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave

Schedule:

  • 8-hour shift

Experience:

  • Benefits: 3 years (Preferred)

Work Location: Remote/Hybrid