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MMC Group LP

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REMOTE -Bilingual Customer Service Representative $17+/hr VA only!

Suffolk, VA · Remote

$17.46/hr

Senior Customer Support Representative / CSR (Remote) - Virginia Medicaid & CHIP Support Work From ... Member Services Representative * Benefits Coordinator * Insurance Customer Support * Client ...

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How much do remote member service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a Remote Member Service Representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

How does a Remote Member Service Representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a Remote Member Service Representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.
More about Remote Member Service Representative jobs
What cities are hiring for Remote Member Service Representative jobs? Cities with the most Remote Member Service Representative job openings:
What are the most commonly searched types of Member Service Representative jobs? The most popular types of Member Service Representative jobs are:
What states have the most Remote Member Service Representative jobs? States with the most job openings for Remote Member Service Representative jobs include:
What job categories do people searching Remote Member Service Representative jobs look for? The top searched job categories for Remote Member Service Representative jobs are:
Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Remote Member Experience Advocate

Remote Member Experience Advocate

Blue Cross and Blue Shield of Minnesota

Eagan, MN • Remote

$25.25 - $28.54/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Blue Cross Blue Shield Of Minnesota rating

5.3

Company rating: 5.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

270th of 281 rated insurance

Job description

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.


The Impact You'll Have As Member Experience Advocate, you will be responsible for delivering a compassionate and seamless experience by assisting members with detailed inquiries related to benefits, eligibility, and claims. This role focuses on clear communication, active listening, and problem-solving to make processes easy for members while ensuring accuracy and confidentiality. Advocates serve as trusted resources, helping members navigate their health options and supporting positive outcomes through proactive engagement. What You'll Do
  • Handle incoming calls in a fast-paced call center environment, with occasional outbound calls and offline follow-up tasks such as provider outreach and research
  • Maintain composure and positivity while de-escalating challenging situations and managing relationships with both satisfied and dissatisfied members.

Now Hiring - September 8, 2026 Start Date

Must reside in Minnesota to be eligible for this position.

Hiring approximately 42 Member Experience Advocates:

  • 22 supporting the Medicare line of business
  • 22 supporting the Commercial line of business

Paid training provided to prepare you for success in the role.

  • Training start date: September 8, 2026
  • Training schedule: Monday-Friday, 8:30 a.m.-5:00 p.m. CST
  • Training duration: Approximately 9-12 weeks

Schedule after training:

  • Rotating 8.5-hour shifts
  • Monday-Friday between 7:00 a.m.-8:00 p.m. CST

100% remote, work-from-home position

  • High-speed, land-based internet service is required
  • Internet connection must be hard-wired from your router to company-provided equipment

Pay range: $23.00-$24.00 per hour, based on experience.

How You'll Do It
  • Apply standard operating procedures (SOP) while identifying and recommending process improvements for a better member experience.
  • Demonstrate commitment to organizational values, practices, policies, and procedures in all interactions.
  • Develop proficiency across multiple lines of business to provide flexible support and ensure continuity of service.
  • Adapt to evolving business needs by acquiring cross-functional knowledge and assisting inotheroperational areas.
  • Performs additional responsibilities consistent with the scope and level of the role, as assigned.
Required Skills & Experience
  • 1+ years of related work experience
  • High school diploma (or equivalent)
  • Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs.

Preferred Skills & Experience
  • Ability to communicate clearly with varied internal contacts, actively listen to clarify needs, and ensure accurate and timely information exchange.
  • Ability to recognize patterns in recurring issues, gather relevant information, and collaborate with others to implement practical solutions.
  • Ability to organize and prioritize tasks across assignments, manage time effectively, and adjust to shifting workloads while maintaining accuracy.
  • Healthcare or related industry experience.
  • Customer service and call center experience.
  • Ability to work in a cross functional environment with both internal and external stakeholders.
  • Demonstrated resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes.
  • Demonstrated ability in making timely service oriented decisions that align with corporate procedures and protocol.
  • Ability to interpret and communicate analytical information to both individuals and clients in a clear and concise manner within and outside the organization.
  • Demonstrated skills in conflict resolution.
Role Designation Teleworker

Role designation definition:

  • Teleworking is working full time remote.
  • Hybrid is a minimum of 2 days onsite.
  • Onsite is full-time onsite.
Compensation and Benefits $21.96 - $25.25 - $28.54 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

  • Medical, dental, and vision insurance

  • Life insurance

  • 401k

  • Paid Time Off (PTO)

  • Volunteer Paid Time Off (VPTO)

  • And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.


Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.


Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.


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