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Remote Member Service Representative Jobs (NOW HIRING)

TEKsystems

Customer Service Representative

Bellevue, WA · Remote

$20/hr

Description REMOTE!! NEED one candidate for each shift. SHIFT: 9:30am-6:00pm EST 10:00am- 6:30pm ... Skills Customer service, Call Center, Healthcare, member service, insurance, Customer support ...

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How much do remote member service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a Remote Member Service Representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

How does a Remote Member Service Representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a Remote Member Service Representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.
More about Remote Member Service Representative jobs
What cities are hiring for Remote Member Service Representative jobs? Cities with the most Remote Member Service Representative job openings:
What are the most commonly searched types of Member Service Representative jobs? The most popular types of Member Service Representative jobs are:
What states have the most Remote Member Service Representative jobs? States with the most job openings for Remote Member Service Representative jobs include:
What job categories do people searching Remote Member Service Representative jobs look for? The top searched job categories for Remote Member Service Representative jobs are:
Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Member Service Representative - Support Services

Member Service Representative - Support Services

Advancial Federal Credit Union

Irving, TX • On-site, Remote

$20 - $25/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 22 days ago

Job description

We're proud to be named one of USA TODAY's Top Workplaces, and we've earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

At Advancial, we don't just work hard - we play hard, too. We're a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a "day job.

What You'll Do
  • Provide high-quality member service through various communication channels (phone, email, chat), resolving inquiries regarding accounts, transactions, and products.
  • Process account transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check orders.
  • Assist members with online banking services, troubleshooting issues and guiding them through our systems.
  • Evaluate member needs to identify opportunities for cross-selling credit union products and services.
  • Maintain up-to-date knowledge of credit union products, policies, and changes in regulations.
  • Handle member complaints with professionalism and empathy, striving for timely resolution.
  • Document member interactions in the customer relationship management system for future reference and quality control.
  • Participate in training and ongoing education to improve skills and product knowledge
  • Cultivate a positive, respectful, and collaborative culture across the organization-fostering strong relationships among staff, departments, branches, and external partners. Champions a caring and inclusive environment for both employees and members, aligned with the Credit Union's mission and values.

Working Hours

This position requires flexible hours Monday-Friday between 7:30am and 6:30pm and rotating Saturdays 9am-1pm, The role is based out of our Remote Operations Center at 100 E Royal Ln, Irving, TX 75039.

Compensation

This hybrid position's pay range is $20-25 per hour and may vary based on experience and qualifications.

Requirements

Associate's Degree (A.A.) or equivalent from two-year College or technical school; and banking or call center experience typically the level acquired after 1 year or equivalent combination of education and experience.

OTHER KNOWLEDGE SKILLS AND ABILITIES

Basic understanding of banking products and services such as checking, savings, loans, and credit cards.

Familiarity with customer service principles and call center operations. Experience using computer systems, CRM platforms, and multiple applications simultaneously.

Time management and organizational skills. Problem-solving and critical thinking abilities.

What to Expect in Our Hiring Process

  1. A quick phone screen to get to know you
  2. A Zoom interview with the team
  3. Short assessments to help us learn more about your strengths and work style
  4. An inperson interview at 100 E Royal Ln, Irving, TX 75039
  5. Once you've signed your offer letter, we'll begin your background and credit check

Ready to Join a Winning Team?

Advancial isn't just about business - it's about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you've found the right place.

Benefits

What We Offer:

Of course we provide healthcare, life insurance, and 401K benefits, but here is what else we offer:

  • Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO - free for you and your loved ones (you just pay taxes).
  • Retire with Confidence: We contribute to your 401k. It's our way of helping you build the future you deserve.
  • Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries.
  • Invest in Your Future: We'll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals.
  • Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses - because we know life doesn't always go according to plan.

Apply