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Remote It Help Desk Jobs in Boca Raton, FL (NOW HIRING)

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Coordinate the information required to produce the SOWs, proposals and other materials, manage ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Coordinate the information required to produce the SOWs, proposals and other materials, manage ...

Lakeview Loan Servicing

HRIS Manager

Fort Lauderdale, FL · Remote

$140K - $160K/yr

... Remote Qualifications: * Bachelor's degree in Human Resources, Information Technology, Computer Science, or related field * 5+ years of direct, hands-on Workday experience required * Proven ...

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All JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Boca Raton, FL

Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote it help desk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Boca Raton, FL? The most popular types of It Help Desk jobs in Boca Raton, FL are:
What are popular job titles related to Remote It Help Desk jobs in Boca Raton, FL? For Remote It Help Desk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Boca Raton, FL look for? The top searched job categories for Remote It Help Desk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote It Help Desk jobs? Cities near Boca Raton, FL with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Boca Raton, FL as of June 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,696 per year, or $22 per hour.

Systems Engineer

SAGE INTEGRATION HOLDING S LLC

Fort Lauderdale, FL • Remote

$65K - $95K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 25 days ago

Job description

Systems Engineer


About Sage Integration Holdings, LLC

Sage Integration Holdings, LLC protects the people, facilities, and reputation of enterprise clients by advancing the intelligence and integration of security technology. Innovation at SAGE is foundational—not a department or an afterthought. Our culture is built around five core factors that drive proactive, client‑focused solutions every day. These factors guide our strategic decisions and ensure innovation is as essential to our work as turning on the lights.

Job Summary

The Systems Engineer is responsible for installing, servicing, and maintaining enterprise‑level security systems, including CCTV, access control, intrusion detection, and related technologies. This role requires strong technical expertise, excellent communication skills, and the ability to work independently in dynamic environments.

Important: This role is not internal IT and does not involve help desk support, corporate networks, end-user devices, or software development. This position focuses on designing, configuring, and deploying physical security systems (access control, cameras, field hardware) at customer job sites.

Essential Functions

  • Strong organizational, time‑management, troubleshooting, and problem‑solving skills

  • Excellent oral and written communication abilities

  • Ability to work independently with minimal supervision

  • Valid driver’s license with a clean driving record

  • Ability to pass a pre‑employment drug screen and background investigation

  • Flexibility to work extended hours, participate in an on‑call rotation, and travel overnight as needed

  • Commitment to safe work practices and protection of confidential information


Major Duties & Responsibilities

  • Install, configure, and repair CCTV systems (analog and IP), access control systems, burglar alarms, and related security equipment

  • Perform system diagnostics, preventive maintenance, and troubleshooting on indoor and outdoor equipment

  • Document all installation, service, and maintenance activities

  • Pull wire, terminate cabling, and complete infrastructure work as required

  • Operate lifts and work safely at various heights

  • Follow all customer and company safety standards

  • Perform additional duties as assigned


Physical Demands & Safety Requirements

  • Ability to lift and carry an 80‑lb extension ladder

  • Ability to climb stairs, ladders, and scaffolding

  • Ability to work at heights using man lifts, scissor lifts, and fall‑protection equipment

  • Ability to work in all weather conditions


Education & Certifications

  • High school diploma or equivalent required

  • Manufacturer certifications preferred, including: Honeywell, Kantech, American Dynamics, Prowatch, Victor, VMS, or similar security platforms

Skills & Experience

  • 5+ years of hands‑on experience in a similar systems installation or service role

  • Working knowledge of MS Office and general computer proficiency

  • Ability to effectively use hand and power tools

  • Experience with CCTV, access control, and security system technologies

  • Strong understanding of networked security systems and IP‑based devices


Benefits

  • Competitive pay

  • Paid vacation and holidays

  • Health benefits

  • Life insurance

  • 401(k) plan with employer match

  • Incentive plan


Equal Opportunity Employer

Sage Integration Holdings, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.