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Remote Help Desk Jobs in Decatur, GA (NOW HIRING)

Pindrop

Senior IT Engineer

Atlanta, GA · On-site +1

You will not just be closing standard IT help desk tickets; you will be at the operational core of ... Remote-first environment - giving you flexibility and autonomy in how you structure your day.

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All JobsRemote Help Desk JobsRemote Help Desk Jobs in Decatur, GA

Remote Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do remote help desk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for remote help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

Is it possible to get a remote help desk job?

Yes, remote help desk jobs are widely available and often require technical skills, customer service abilities, and familiarity with remote communication tools. Many companies offer remote positions that may require certifications like CompTIA A+ or ITIL, and they typically involve troubleshooting software, hardware, and network issues from a remote location.

What jobs pay $10,000 a month without a degree?

Remote Help Desk roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in this range often require advanced technical expertise, certifications, or experience in fields like software development, cybersecurity, or sales, which can sometimes be achieved without a traditional degree. Freelance consulting, sales, or technical support roles with high commissions or bonuses may also reach this income level.

How can I make 2000 a week working from home?

A remote help desk role can potentially pay $2,000 or more per week with high-level experience, specialized skills, and certifications such as CompTIA A+ or ITIL. Earning this income often requires working full-time, handling multiple clients, or providing premium support services, possibly including overtime or on-call work.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, allowing help desk professionals to focus on more complex problems. However, AI does not fully replace help desk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support jobs like remote help desk positions.
What are the most commonly searched types of Help Desk jobs in Decatur, GA? The most popular types of Help Desk jobs in Decatur, GA are:
What job categories do people searching Remote Help Desk jobs in Decatur, GA look for? The top searched job categories for Remote Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Help Desk jobs? Cities near Decatur, GA with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Computer Programmer/Power Platform Developer

Computer Programmer/Power Platform Developer

Chenega Corporation

Atlanta, GA • On-site, Remote

Full-time

Posted 28 days ago

Job description

Summary

Chenega Services & Federal Solutions (CSFS), is seeking to hire an experienced Computer Programmer II / Power Platform Developer to support the Office of Informatics (OI) within the National Center for Injury Prevention and Control (NCIPC) at the Centers for Disease Control and Prevention (CDC). The NCIPC Office of Informatics supports a growing portfolio of systems and IT services while providing Center-wide leadership in project management best practices, IT governance, system interoperability, reduction of redundancies, adoption of emerging technologies, accountability of IT resources, data security, and compliance with Department of Health and Human Services (HHS) and CDC IT policies, procedures, standards, and regulations. The Computer Programmer II / Power Platform Developer will design, develop, and maintain modern applications and automation solutions supporting NCIPC data systems using Microsoft Power Platform and related technologies.

 

Work Location:

  • In-office/hybrid: Work will primarily be performed in a remote environment, with on-site support provided on an as-needed basis, at the CDC Chamblee Campus.

Responsibilities
  • Design, develop, implement, and maintain custom business applications, workflow automation solutions, dashboards, and reporting tools using Microsoft Power Platform technologies, including Power Apps, Power Automate, and Power BI.
  • Analyze and translate business and functional requirements into scalable, secure, efficient, and user-friendly technical solutions that support data collection, integration, reporting, analytics, and process automation initiatives.
  • Develop and maintain integrations between Power Platform applications, enterprise systems, databases, SharePoint environments, and cloud platforms to ensure seamless data exchange and operational efficiency.
  • Create advanced analytics, visualizations, and performance dashboards to support program monitoring, operational reporting, and data-driven decision-making.
  • Ensure all developed applications, workflows, and system enhancements comply with CDC Enterprise Performance Life Cycle (EPLC) framework requirements, CDC network and Help Desk policies, NCIPC SharePoint Governance procedures, CDC Security Office requirements, federal cybersecurity standards, and Section 508 accessibility compliance guidelines.
  • Conduct system testing, debugging, troubleshooting, performance tuning, and quality assurance activities to ensure reliability, scalability, maintainability, and optimal system performance.
  • Collaborate with program stakeholders, technical teams, and business users to gather requirements, define technical specifications, prioritize enhancements, and ensure alignment with organizational and program objectives.
  • Prepare and maintain comprehensive technical documentation, including system architecture diagrams, design specifications, operational procedures, user manuals, and knowledge transfer materials.
  • Support the full system development lifecycle, including application deployment, maintenance, upgrades, enhancements, governance reviews, and integration of emerging technologies and modernization initiatives.
  • Provide expertise in data administration and management functions, including data collection, organization, analysis, governance, distribution, and information system technologies.
  • Support execution, development, and evaluation of IT investment stage gate reviews and related data governance and compliance activities.
  • Adhere to established CDC and NCIPC governance policies, technical standards, operational procedures, and Microsoft best practices for application development and platform administration.
  • Demonstrate strong verbal and written communication skills with the ability to effectively collaborate across multidisciplinary teams and stakeholder groups.
  • Perform other related duties and responsibilities as assigned.

Qualifications

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • Completed Bachelor’s degree in Computer Science, IT, or related field.
  • Minimum of seven (7)+ years of experience as a Software Developer working within an Agile/Scrum environment, including extensive expertise in SharePoint development, administration, and customization.
  • Demonstrate experience with Microsoft Power Platform integration and possess a strong understanding of data governance frameworks, industry standards, and best practices.
  • Required Public Trust clearance.

Preferred Qualifications:

  • Experience with Azure/AWS cloud integration.
  • Experience with data analytics and visualization tools.

 

Knowledge, Skills and Abilities:

  • Low-code development expertise.
  • Strong problem-solving and analytical skills.
  • Professional working knowledge within SharePoint
  • Professional interpersonal and computer skills, to include but not limited to, skills in operating Microsoft Office software, with emphasis on Word, Excel, Power Point, and Outlook.
  • Skills in managing and prioritizing multiple assignments with strict deadlines and ability to coordinate efforts among many offices.
  • Excellent interpersonal and communication skills (both oral and written).
  • Expertise to prepare and present information/data via oral briefing(s) and/or by written reports
Qualifications:

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • Completed Bachelor’s degree in Computer Science, IT, or related field.
  • Minimum of seven (7)+ years of experience as a Software Developer working within an Agile/Scrum environment, including extensive expertise in SharePoint development, administration, and customization.
  • Demonstrate experience with Microsoft Power Platform integration and possess a strong understanding of data governance frameworks, industry standards, and best practices.
  • Required Public Trust clearance.

Preferred Qualifications:

  • Experience with Azure/AWS cloud integration.
  • Experience with data analytics and visualization tools.

 

Knowledge, Skills and Abilities:

  • Low-code development expertise.
  • Strong problem-solving and analytical skills.
  • Professional working knowledge within SharePoint
  • Professional interpersonal and computer skills, to include but not limited to, skills in operating Microsoft Office software, with emphasis on Word, Excel, Power Point, and Outlook.
  • Skills in managing and prioritizing multiple assignments with strict deadlines and ability to coordinate efforts among many offices.
  • Excellent interpersonal and communication skills (both oral and written).
  • Expertise to prepare and present information/data via oral briefing(s) and/or by written reports
Education:UNAVAILABLEEmployment Type: FULL_TIME

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