ZipRecruiter

Log In

2

Remote Help Desk Jobs in Decatur, GA (NOW HIRING)

Flock Safety

Senior Deal Desk Analyst

Atlanta, GA · On-site +1

$93K - $115K/yr

Evaluate quote-to-cash workflows to help define which transactions require human support versus ... Remote roles exist, and when a posting is open to remote work, it says so. the impossible takes ...

Danaher

Pricing Manager - Remote

Atlanta, GA · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

Orkin

Remote OCCC Sales Supervisor

Atlanta, GA · Remote

Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

Mitchell Life Group

Be Seen First

LIFE INSURANCE AGENT / BROKER (REMOTE)

Roswell, GA · Remote

$42K - $180K/yr

Our Company Offers * -TYPICAL COMMISSIONS ARE $500-$1000+ PER FAMILY HELPED * -5% PROMOTIONS EVERY ... If you are ready to break free from the desk and own your OWN business, this is your chance! We ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Decatur, GA

Remote Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do remote help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Decatur, GA?

The most popular types of Help Desk jobs in Decatur, GA are:

What are popular job titles related to Remote Help Desk jobs in Decatur, GA?

For Remote Help Desk jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Decatur, GA look for?

The top searched job categories for Remote Help Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Help Desk jobs?

Cities near Decatur, GA with the most Remote Help Desk job openings:

Remote Help Desk jobs near you

Senior Deal Desk Analyst

Flock Safety

Atlanta, GA • On-site, Remote

$93K - $115K/yr

Full-time

Posted 13 days ago

Job description

The Problem
As Flock continues to expand its commercial reach, transaction structures and commercial terms are growing increasingly nuanced. Moving strategic, higher-risk deals through quote-to-cash without introducing friction requires strong judgment and commercial maturity. You will take this from standard deal execution to a high-velocity support model, balancing seller momentum, company economics, and operational rigor.
What You'll Own
  • Lead end-to-end commercial support for complex, non-standard transactions, including pricing structure, discounting strategies, and standard concessions.
  • Negotiate nuanced commercial and contractual redlines directly with sellers, sales leadership, and customers, partnering with Legal on significant risk deviations.
  • Resolve high-friction deal escalations independently, serving as a trusted point of escalation for cross-functional stakeholders in Finance, Legal, RevOps, and Systems.
  • Translate recurring deal friction and gray-area exceptions into standardized approval guidance, playbooks, exception taxonomies, and workflow improvements.
  • Evaluate quote-to-cash workflows to help define which transactions require human support versus those that can transition to guided self-service or automated tools.
  • Coach less experienced team members to raise overall commercial capability, handoff quality, and transaction readiness across the revenue operations team.

What This Role is Not
  • This isn't an order entry or passive administration role, you'll actively shape deal structures, negotiate commercial tradeoffs, and guide sellers within commercial guardrails.
  • This isn't a pure Legal redline function, you'll evaluate the commercial and operational tradeoffs of contract modifications and involve Legal only when policy limits or risk thresholds require it.
  • This is not a management position, but you will operate as an independent commercial lead, coaching peers and driving operational improvements across the function.

What You Bring
  • 7+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or quote-to-cash support functions in a B2B SaaS or technology company.
  • Proven ability to independently structure semi-complex and complex deals, manage pricing negotiations, and resolve cross-functional escalations without management intervention.
  • Direct experience negotiating commercial terms and contractual redlines with sales leaders and customer counterparts.
  • Deep proficiency with Salesforce required, along with experience using CPQ systems to manage approval workflows and transaction structures.
  • Demonstrated track record of contributing to operational initiatives, including workflow optimization, policy clarification, or sales enablement assets.

Compensation
In this role, you'll receive a starting salary between $93,000 and $115,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.
Why Flock
Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.
Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.
the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews.
On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.
One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.

Apply