... and help you plan for the future. This position is a customer-service oriented individual who ... PACS, Epic, Powerscribe), including remote and after-hours support by phone, and may include ...
... and help you plan for the future. This position is a customer-service oriented individual who ... PACS, Epic, Powerscribe), including remote and after-hours support by phone, and may include ...
... help you plan for the future. ResponsibilitiesThis position is a customer-service oriented ... PACS, Epic, Powerscribe), including remote and after-hours support by phone, and may include ...
... help you plan for the future. ResponsibilitiesThis position is a customer-service oriented ... PACS, Epic, Powerscribe), including remote and after-hours support by phone, and may include ...
Remote Help Desk information
See Columbus, GA salary details
$11.40 - $13.13
2% of jobs
$13.13 - $14.85
6% of jobs
$14.85 - $16.57
12% of jobs
$17.05 is the 25th percentile. Wages below this are outliers.
$16.57 - $18.29
17% of jobs
The median wage is $19.67 / hr.
$18.29 - $20.01
16% of jobs
$20.01 - $21.73
16% of jobs
$22.59 is the 75th percentile. Wages above this are outliers.
$21.73 - $23.45
12% of jobs
$23.45 - $25.18
7% of jobs
$25.18 - $26.90
6% of jobs
$26.90 - $28.62
3% of jobs
$28.62 - $30.34
2% of jobs
$11
$20
$30
How much do remote help desk jobs pay per hour?
As of Sep 12, 2026, the average hourly pay for remote help desk in Columbus, GA is $20.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.22 per hour, depending on experience, location, and employer.
What is a remote help desk?
Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the key skills and qualifications needed to thrive as a remote help desk professional?
To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.
What are some common challenges faced by remote help desk professionals and how can they be managed?
Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.
What is the difference between Remote Help Desk vs Remote Technical Support Specialist?
| Aspect | Remote Help Desk | Remote Technical Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Microsoft Certified, or similar | CompTIA A+, Network+, Microsoft certifications |
| Work Environment | Customer service-focused, troubleshooting hardware/software issues | Technical problem-solving, advanced diagnostics |
| Employer & Industry | IT service providers, corporate IT departments | IT support firms, software companies, tech vendors |
| Search & Comparison Intent | Differences, roles, responsibilities | Skills, certifications, job duties |
Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.
What are the most commonly searched types of Help Desk jobs in Columbus, GA?
The most popular types of Help Desk jobs in Columbus, GA are:
What are popular job titles related to Remote Help Desk jobs in Columbus, GA?
For Remote Help Desk jobs in Columbus, GA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Columbus, GA look for?
The top searched job categories for Remote Help Desk jobs in Columbus, GA are:
What cities near Columbus, GA are hiring for Remote Help Desk jobs?
Cities near Columbus, GA with the most Remote Help Desk job openings:
Imaging IT Support Spec - Columbus
Columbus, GA • Remote
Piedmont Healthcare Inc.
• Health Care and Social Assistance • 10K+ employees10,000+ employees
Full-time
This job post has expired today. Applications are no longer accepted.
Piedmont Healthcare rating
7.1
Based on 469 frontline employees who took The Breakroom Quiz
Job description
At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
This position is a customer-service oriented individual who provides frontline support for radiologists, technologists, and imaging operations. This role facilitates timely resolution of imaging related issues, rounds regularly at assigned hospitals, and serves as the first point of contact for imaging technology support (e.g. PACS, Epic, Powerscribe), including remote and after-hours support by phone, and may include remotely accessing devices to identify and resolve issues. Specialist(s) require a thorough understanding of the workflow processes and relationships between ancillary systems and RIS/PACS. This position includes the assurance of proper staff training, daily data and system maintenance, troubleshooting and disaster planning.
Education
- Associates Degree Required
- Bachelors Degree Preferred
- 3 years of healthcare experience, preferably in imaging or information systems department(s) Required
- IT and/or technical expertise in PACS system(s) Preferred
- Experience in imaging software and report writing and extensive training with medical IS applications Preferred
Piedmont Healthcare Corporate
What Piedmont Healthcare employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Piedmont
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Atlanta, GA, US
Year founded
1905