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Remote Help Desk Jobs in Grovetown, GA (NOW HIRING)

Remote Shift: 1st Region: Southern California and surrounding Industry Segments: Sand & gravel ... Be the technical slurry pumping specialist in the market area and help the customer to trouble ...

Remote Help Desk information

See Grovetown, GA salary details

$11

$21

$30

How much do remote help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote help desk in Grovetown, GA is $21.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.70 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Grovetown, GA?

The most popular types of Help Desk jobs in Grovetown, GA are:

What are popular job titles related to Remote Help Desk jobs in Grovetown, GA?

For Remote Help Desk jobs in Grovetown, GA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Grovetown, GA look for?

The top searched job categories for Remote Help Desk jobs in Grovetown, GA are:

What cities near Grovetown, GA are hiring for Remote Help Desk jobs?

Cities near Grovetown, GA with the most Remote Help Desk job openings:

Infographic showing various Remote Help Desk job openings in Grovetown, GA as of August 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $44,006 per year, or $21.2 per hour.

Regional Sales Manager

Ksb

Grovetown, GA • Remote

Full-time

Re-posted 13 days ago


Job description

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference - the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Regional Sales Manager

GIW Industries, Inc.

Job Title: Regional Sales Manager
Department: Sales
Reports to: VP Sales, Industrial Minerals and Dredging
Location: Remote

Shift: 1st

Region: Southern California and surrounding

Industry Segments: Sand & gravel, potash, phosphate, soda ash, borax, soda ash, sugar and any other industrial minerals plants and coal fired power plants. Nominated hard rock mines outside of AZ and NV.

OVERVIEW:
To manage all aspects of sales and market development for all KSB slurry and non-slurry product lines within given region and industry segments, with the intent to grow company sales, profits, and market share. Additionally, to create service opportunities and collaborate those with KSB Supreme SERV teams.

Manage and further develop the existing sales representative network in the region.

RESPONSBILITIES:

  • Develops regional sales strategies, goals, etc. in conjunction with corporate strategies/goals, facilitates coordination of company processes and communication.
  • Ensure effective and motivated sales representative network to cover the region.
  • Develops, controls, and ensures adherence to the region budget.
  • Furnishes sales market forecasts and other reports/forecasts for the region as required.
  • Ensures proper coverage of existing mining markets and those offering growth potential in mining within the region. Manages all aspects of sales in region, including the end user mine sites, end user head offices, contractors and engineering houses with the sales representative offices.
  • Expands "partnership" relations together with the sales representative companies towards the customers by aiding in the development of blanket orders, stock programs, test pump programs, scrap buy-back programs etc.
  • Ensures proper follow-up of all active quotations to obtain quotation status and pursue the close of the sales, Use the relevant company tools effectively.
  • Be the technical slurry pumping specialist in the market area and help the customer to trouble shoot any slurry pumping related issues.
  • Makes scheduled sales calls with (or without) sales representatives to customers and prospects.

QUALIFICATIONS:

Education and Experience:

  • Bachelor of Science Degree in Business or Engineering.
  • Minimum of five years of capital goods sales experience, preferably in the slurry pumping industry
  • Knowledge of mining/utility markets
  • Background in slurry pumps/fluids handling
  • Knowledge or experience of selling through representatives/distributors

Authority:
To perform all necessary sales functions within the given region: directing the overall region sales effort, developing strategies, establishing price levels, managing local stock levels, and aiding in the selection and development of region sales representative companies.

Physical Requirements:

  • Primarily desk-type duty

Travel Requirements:

  • This position will serve as a liaison between the business and customer, so frequent customer visits will be required to maintain a good working relationship. While not at the customer site, position will be remote.

KSB GIW, INC. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GIW Industries, Inc. (A KSB Company) makes hiring decisions based solely on qualifications, merit,

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.